HVAC reviews in Bremerton, Washington

We had a mini split installed with 2 heads and our experience was wonderful from start to finish. From the estimator doing a walk through, and the bid, to the actual install, I'm thoroughly impressed by their level of communication, professionalism, and work ethic. They got the job done well, worked hard to get it done, and explained everything to me in a way that I understood. Complete newbie to this kind of heat system and I feel like it was a fantastic upgrade to our home's value. The Daikin system works very well for us, easy to use. Thanks again for working with us, highly recommend to anyone looking for this kind of system.

Hi, I had a great experience with this company especially Josh. He was prompt and a straight shooter gave me a great bid and did exactly what i asked for. He got the job and then they were done in less than a week later I was shocked...also his electrician Kelly was awesome too thank you guys I highly recommend...also I asked for bids from 5 others either didn't get one or was way too high...if you want fair prompt service these are the guys ....

Peninsula installed my heat pump! It was only a short wait (6 weeks vs 6 months from other companies) between making the purchase decision and the installation. Josh, the sales rep, gave me all the information I needed to get to "yes" promptly, and sized my system correctly - where other companies wanted to go "bigger", he only wanted to go "right". Stephen and Steve were my installers, and they were very professional, answering my many, many questions throughout their time here. They took out the old gas furnace, handled the old gas lines, and coordinated the electrical installation along the way. Would definitely recommend Peninsula to anyone interested in heat pumps.

I’m waking again to no heat!! I called 2 days ago in the morning to request a technician come replace a part that kept failing on our oil furnace. Although, on 2 prior visits, the technician was awesome! He fit us in at the end of his day…twice and was knowledgeable, but transparent. As we hit another frigid spell, we decided to take a chance on the part he recommended, but couldn’t guarantee. Upon calling, I got shuffled off to sales where Joshua wanted to come that very day and discuss options. I was clear a new system at the moment was not an option currently, but reluctantly agreed to allow Joshua to come on Monday when my husband would be present to present our options. I was clear that in the meantime, please have Joe come put that part in. Joshua hung up on Thursday assuring me I’d hear back shortly once he contacted Joe. I’ve had zero communication after the initial call. The part is on his truck. It’s now Saturday morning, I’ve spent 2 nights up trying to keep a little fire going to keep our house above 30-40 degrees. I see they are not open on weekends, so what this suggests is that they had zero intention of sending a technician to us prior to the sales call. Is it your company policy to endanger a family’s well being for a sale? I bet no one there even informed Joe of our predicament!!! Here’s what this means for your company… I would never use such a negligent company!!! Nice try at strong arming me, but I’m not biting! Cancel the appointment on Monday as your company will not be welcomed here! I will be looking into leaving more reviews, filing a complaint with the Better Business Bureau and into whether this kind of purposeful endangerment is criminal.

All this after I made a conscious effort to go with a very local, small business. Not a great way to foster community relationships.

We received excellent service from Peninsula Heating and Cooling. From the initial consultation, permitting, and installation, Ian, Renee, and Joe were professional. Joe’s installation was amazing. It was truly a minimal disruption. The installation areas were left clean. The electricians did a proper job in wiring the units. We are enjoying our new ductless systems.

I had a poor customer experience with their service/repair department.
It started with poor communication and finished with the credible threat of legal action but, a full refund after speaking directly with the owner.
I would recommend not pre-paying repairs but that’s what they insisted upon. After the credit card transaction went through, that was the last contact with the service department that I didn’t initiate.
They did come out 3 times, twice was a guy in a Tesla and, once in a company marked service vehicle. Both times they came out they left saying they needed additional parts or supplies.
These visits were weeks apart and required phone calls to get someone out.
Here’s some constructive criticism for them.
First, send people out in a marked company vehicle. I was deeply uncomfortable with Tesla guy, not because he was in a Tesla but, because he wasn’t in a van proudly marked with your company logo. It speaks to shady operations. Next, once you have taken your customers money, communicate with them.
You ghosted me and if I hadn’t already paid you for services I never fully got, that would have been the end of our relationship.
Thank you for making good on a refund, the check cashed, less a $5 fee but, I wasn’t going to deposit that one, not after this.
I still lost 12 weeks of my time and I had to pay my attorney to give your service manager a call, that he didn’t return, so at the end of all this, I lost money trying to support a small local company that originally installed the furnace in the first place.

He was pleasant, helpful in answering my questions. I feel much more confident using my gas fireplace now.

Dylan, Technician from Economy Hearth & Home, Inc. did a meticulous job in maintenance service on our Heat & Glo fireplace. Thank you for your diligence!

The service technician was incredibly knowledgeable and they were able to schedule someone right away. We are so happy with Economy Hearth & Home.

They came and did a spring maintenance check on my Furnace and AC unit. He arrived on time and started right in. He did a through job. He was friendly, courteous and answered my questions. He also told me of their maintenance contract, which will save me money.

I live in the heart of the city and in the best of times access is not easy, but the guys came through right on time. When here they were very careful with the floors, withdrew the old unit and installed the new seamlessly. I'm getting older and change is not something I do easily, but from estimate to installation the whole process was painless. And certainly didn't hurt that it was installed the day before it turned 90°!

The service person was pleasant and to be around and through doing the maintenance to our heating a a/c systems.

Called Economy Hearth and Home about a part failing on our water heater that was still under warranty. Left a voicemail, no call back. Had to call them multiple times to get help. They came out, replaced the part that was under warranty, then told my wife it would be $250. They said the warranty doesn't cover the labor charge, but didn't bother to tell her any of this beforehand. Overall very disappointed in their lack of customer service and transparency about cost prior to beginning the work. Definitely would not recommend to anyone you don't hate.

Economy Hearth & Home scheduled me quickly (the team came out the following day). Both Ollie and Carl were professional, friendly, and incredibly helpful. They were respectful of my home and all of my many questions. I will absolutely use Economy again in the future based on this experience.

Can't say enough good things about Jeff and Bodie, good people that know their stuff and care about their work. Know fireplaces very well, know HVAC inside and out. A community company.

Heat pump stopped working days before Christmas, Britney found a spot on the schedule and Dillon showed up this morning, did some trouble shooting and found the faulty relay. Less than one hour and he had the system up and running!!

Called for a repair, given three options after assessing the problem and ended up replacing the furnace. Technicians were helpful and professional, addressed an issue with my prior system that I was concerned about, work was done relatively quickly, and price seemed reasonable. No regrets , and do recommend.

I've used Economy Hearth & Home for years and have always been very pleased with their skilled technicians, professionalism and overall service.

Fantastic customer service. We had an emergency when our furnace gave out on us and another place came out and told us they had to order a part. After 5 days of no call backs and only excuses and the temps dropping to 27 degrees, I decided to call Economy Hearth and Home instead. I explained what was going on and how we had no heat for a week already and the other place was taking their sweet time. I told them what the other place had told us needed to be replaced. I was told they’d call me back. I got a call back within 30 minutes!!! (Which was wonderful considering I had to call the other place every other day and never got a call back). They said they had ordered the part and would be here in the next couple of days. They were on top of it. Communication was great. They sent a guy out who was very polite and professional and explained everything to my husband (I had to take my kids to school). We are so grateful for how fast they worked to help us. Wish we would have called them sooner. We wouldn’t have had to be so cold for 2 weeks.

I had a great experience with Economy Hearth and Home! They were very responsive and professional, making it out the same day to assess and repair my gas fireplace. The team was honest, friendly, and kept me informed throughout the process. I really appreciated their prompt service and clear communication. Highly recommend them for anyone in need of fireplace services!

Responded promptly to my requests for info and for rectifying minor installation problems . Installed heat pump system in timely manner. Economy Hearth & Home did what they said they would do in their proposal.