Reviews of local pros in Olympia, Washington

Alpine Ductless gets my top award for being the best company I've worked with during my 9-year whole-house renovation. I've worked with Gail to schedule installations and service/maintenance, and Mathew and Justin (among others!) have been the friendly, efficient technicians that have helped keep my house comfortable year-round. Working with Alpine has always been a good experience! This is a great company. If you are considering a ductless system for your home, Alpine is your best choice.

Great experience with Alpine Ductless! After getting 3 quotes for a new ductless mini split system, Alpine by far had the most reasonable price. The guys who came to install it were right on time, friendly, and very efficient. They even took the time to walk me through everything after they were done. Highly recommend!

Alpine Ductless staff were so professional, knowledgeable, and patient while not only explaining what type of unit I would need for my home, but during the whole installation process as well as instructing me on its use. They were flexible while working to my schedule and were friendly and helpful. I would 100% use them again, plus the 12 year warranty is a game changer! Kudos to Justin, Everett, and Matt! Thank you!

The technician arrived promptly, and his expertise was immediately evident. He thoroughly checked every component and explained everything in easy-to-understand terms. The peace of mind knowing my A/C is running efficiently is priceless. Plus, the whole visit took just under an hour. Highly recommend for anyone seeking reliable maintenance.

Experiencing the cool breeze in my living room now feels like a dream come true. The technicians were punctual, arriving just thirty minutes after the scheduled time. Their work was efficient and tidy, leaving no mess behind. They explained everything in detail, ensuring I understood the new system. Truly impressed by their professionalism and dedication to quality.

Breezy coolness restored efficiently.

Remarkably thorough vent cleaning, noticeable air improvement immediately!

The technician arrived promptly and efficiently serviced our system, ensuring cool comfort in no time.

From start to finish, the team was professional and efficient, completing the AC installation in just under an hour. Thrilled with the cool comfort!

When they finished installing my new AC, I was amazed at how quickly the room cooled down. Their team was prompt, friendly, and clearly knew their stuff.

Having the new thermostat installed by this team was seamless. They arrived right on schedule and finished the job in about an hour. The technician explained everything clearly, ensuring I felt comfortable with the new setup. Highly impressed with their professionalism and efficiency!

After dealing with constant cooling issues, their technician arrived promptly and quickly diagnosed the problem. In under an hour, the air conditioning was running smoothly again. Impressed by their expertise and efficiency!

It was a real relief to find such knowledgeable and friendly technicians for my portable A/C. They arrived about 40 minutes after my call, diagnosed the issue swiftly, and had everything running smoothly in no time. Their professionalism and efficiency truly exceeded my expectations.

Deciding to upgrade our thermostat was made easy thanks to their expert advice and quick installation. The technician was at our home within an hour of our call, and his friendly demeanor put us at ease immediately. He explained everything thoroughly, ensuring we knew how to operate our new system. We're already noticing the difference in comfort and efficiency. Highly recommend!

Black Hills has been fantastic every time we've called on them! We've had major electrical work which we needed complete in a time crunch as well as some plumbing work done by them and they've been wonderful every time! They were also very accommodating to my work schedule so I didn't need to take time off to have repairs done.

Look, I’ve had a rough week. I had called a competitor twice in the last 90 days and scheduled quotes only for them to call me after waiting and wasting my whole day to tell me that no one was coming due to a “scheduling system error”.
With this coming heat wave, I was panicked. We couldn’t sleep and our overall demeanor is miserable when it’s this hot.
I scheduled with Black Hills on a whim and I’m happy I did. After another failed quote appointment I scheduled online and representative showed up within 30 minutes. He sat down with me, took measurements, discussed several different options and explained what would be done. This was Friday. It’s currently the following Monday and we are all happy and comfortable in our house.
Every single member of the team was polite, courteous, professional and knew their job well. The equipment they added and surrounding areas where they worked were clean and brand new. They explained how everything worked and how I wouldn’t have to worry about a whole lot because they would help us in the future due to the comfort care package we signed up for.
This home modification was completely worth it and I am beyond happy that I went with this company. I cannot recommend them enough.

Our furnace stopped working over night and we were able to schedule service the same day. David came out and determined it was an easy fix and got us back up and running in no time without needing any parts or anything. House is warm again and we are very happy!

We used this company in 2023 to replace our entire Heating and cooling system. They offered flexible solutions. All of their staff, from the installation tech to the service people are professional, personable, and knowledgeable. Highly recommend!

Well…. I didn’t think this company would come out to serve my area. They came out from Olympia to Graham. My house was built in the 1950s and my panels were installed sideways and it’s not up to code. I found that out when my heat pump died because another company Taylor heating and electric had came out and “fixed” it on warranty but a year later it died again. I had other companies give me quotes similar priced and I was sold on this company because of Gregg from Blackhills . Gregg came out and talked with me about a system that would be good for my house. He didn’t force me into buying anything. We explored all the options and I’m glad he told me about the new side discharge heat pumps with inverters by day and night(it’s insanely quiet and efficient.) Although I was pretty apprehensive because it was made in China 🇨🇳. Justin reassured me it’ll be a great product as he has the same unit for his own house installed. I didn’t know they also do electrical panels so they did mine as well and got me setup right. Roy came out and made sure that it was something they could do and be done correctly and up to code. The install team first came out to installed the heat pump and furnace. Aaron, Michael(sorry if I spelt it wrong) and Austin are greats guys! If there are any others I apologize. They were always respectful and notified me of all things and concerns I may have had. Then Keith came out and installed the 2 panels and a 50a generator lockout for my generator with Tyler and I forgot the other guys name also great guys to work with. So far it’s the quietest heat pump I’ve ever heard! I didn’t think it was on! I’ve recommended them to my neighbors and friends and church family. I pray you guys stay blessed as a company and continue to take care of people here in the PNW. Thank you Black Hills and your team. God Bless.

Pictures and video are before and after.

We have had a number of repairs done in our home by Black Hills in the past 5 months, and all of the work has been superb! On 9/23/2024, when we discovered that a leak on top of our hot water heater had soaked the entire garage, Tim Mason was there in an hour to stop the leak and replace the hot water heater. The water damage destroyed our furnace, which Colton Rhodes replaced on 10/15/2024. Jason Bailey at Black Hills was incredibly helpful in helping us establish the necessity for the furnace replacement for our insurance company. On 2/6/2025, Gabriel Schissler replaced and added a number of smoke detectors and replaced a fan. In the course of his work, he discovered mistakes made by the company that replaced our roof in 2016 that caused the fans in the house to blow into our attic rather than through the roof - something we wouldn't have otherwise caught. Today, Greg Landaker replaced all of our sinks, and they look beautiful. Greg was thoughtful enough to bring different faucets to the house to make sure that I could pick exactly what I wanted. We will be requesting to have further work done by Gabriel and Greg since we are so happy with the work that they have already done. In short, I recommend Black Hills for everything related to electrical, heating and plumbing.

Cody did a wonderful job with my first HVAC maintenance. He was great at explaining all the steps needed for the maintenance and the importance of all the steps. He showed me controls on my thermostat that I hadn't known about. I was very impressed with his knowledge about my system and his professionalism during his visit. He explained the Black Hills Comfort Pass maintenance program and was able to sign me up, so I know I will be well taken care of in the future.