Reviews of local pros in Olympia, Washington

I expected more since the reviews are as high as they are but I was left feeling disappointed. He came out and couldn’t identify the issue but charged us the service fee any way. He checked the front end of the sink and was able to confirm that there was no clog and so that wasn’t the issue. He then proceeded to tell me that he could cable the pipe but that was an extra $500+ with *no guarantee* that doing so would solve the issue. Went ahead and sent him home because that felt predatory. Charging for a service that you’re not sure is the issue isn’t ok. Especially when that task takes 15 minutes. He proceeded to charge me for the service fee for doing absolutely nothing and providing no official diagnosis.

Grateful for Curtis and Black Hills for coming out today! Two days ago, Curtis diagnosed the problem and ordered the parts. Today he did the repair work. In both instances, he clearly explained what he was doing and why, and kept me informed on his progress.

Our experience has been amazing from start to finish. Olin, our technician, has been great—clear, straightforward communication and consistently timely results. We truly appreciate his professionalism and reliability.

Black Hills was very responsive and Sara did an amazing job repairing my furnace and explaining to me what went out. She was very thorough and did excellent work. I would highly recommend Black Hills and Sara for any repairs or purchases you need!

The installation turned out to be successful, but it took Brady and Brian 14 hours to complete! Alex, took meticulous notes on several considerations: the potential for flooding in the basement, adding a new run, and changing furnace to a Lennox. The install team was not aware of any of this, and showed up with the wrong furnace! As I said, Brady and Brian did an excellent job. There was no grumbling or negative attitude. They just went methodically about their business and kept us informed.
Somebody dropped the ball. Apparently, the teams are not communicating; together with insufficient team continuity.
Fortunately, I was double checking or the situation could have been a lot worse for both parties.
Chuck

Black Hills team provided an outstanding service with the replacement of an old furnace. The representatives and technicians were professional and efficient and the follow up consultation showed they care for the clients. Today I received a surprise card and gift (with the Black Hills logo on a coco/tea/smoothies mug) plus cookies!

Thank you!

Happy Christmas holidays and may the new 2026 is blessed for all!

I love that I received a text with Terry’s photo and arrival time. Making appt online was easy, confirmation and reminders of appt were great.
Terry arrived on time, was so polite and professional! He serviced and cleaned my heat pump, in the house and outside, changed the batteries in the thermostat, replaced filters and left everything tidy and cleaned up.
I was so impressed, I signed up for Black Hills Comfort pass-which means they’ll come out every 6 months and service the unit.

We had Evan C. Come out and install an extra outlet in our garage and he did a great job! Very professional, quick and tidy!

Great service, fast, reliable and friendly. We've used Black Hills twice now for plumbing issues and they have been amazing to work with. Their staff are knowledgeable and solution focused. I'm very happy I chose them and will definitely keep their number for any future needs.

Had multiple outlets that kept tripping the breaker. The electrician (Evan) did a thorough investigation...came to the conclusion that it was a loose connection. I appreciate his honesty and he kept us informed of all the steps he was doing to come to that conclusion. I would definitely call Black Hills for other repairs.

I don't usually leave reviews but since the professionalism and customer relations we exceptional I was compelled to note the experience. From start to finish the personnel we worked with went above and beyond. Gregg showed up promptly as scheduled. He walked us through our options giving informative detail and personal relations. Next day we had install of our new product. Aaron and Terran and the electrician were amazing. They all showed professionalism, respect of our property, great communication throughout the process and some fantastic conversation. We are in love with our new heating and air conditioning. We highly recommend.

Kamerrin did a check up of our home HVAC system. He explained everything he looked at, answered all my questions and explained our options for some recommended preventative maintenance. He was very knowledgeable, friendly and what I appreciated most, didn’t do a hard sell for any repairs. He simply explained our options, promised to send an estimate and left it at that. I’m very happy with the service, and very pleased we went with Black Hills.

I noticed a old water smell and humidity. in my coat closet, on Thursday Feb. 5th I looked around and saw my waterheater pipes were leaking pretty bad, I immediately called Blackhills , and they had a Tech. Out immediately Friday morning 2/6/26 Tim Mason showed up, very professional and friendly explained my multiple options. I ultimately settled on getting the Essency waterheater, It's a beauty. I also had water damage to my flooring and carpet from the leaking, and Tim called in NW Fire and Flood , they showed up within the hour too help me with the damage portion, I liked that everything was so i'm readily available. No long wait times having to schedule out weeks in advance. I mentioned to Tim. I was thinking about getting duckless. Mini splits put into my home and asked if there was someone that could come out just to give me options. And again, within the hour, I had someone on my doorstep, taking me through the steps of what was needed to get my mini splits, super friendly, very professional. And giving me my options. Blackhills is awesome, I'd recommend 100% to anyone.

The Technician, Sara, was awesome! Very professional. Very knowledgeable and did a great job of explaining the issue and corrective measures. As far as price... price is fair but, our heatpump always had high startup amps. You can hear it. Sara explained that this high of startup amps can do damage over time. She fixed the problem and we agreed to the $498.97 cost but, we think that we should not have been sold a heatpump that obviously had a problem that would or most probably would create future repair and parts replacement costs. BlackHills does a great job. I just wish this issue would have been caught at install and or at the annual maintenance checkups thereafter. Sara discovered it. The heatpump no longer has the loud/high startup amps. Great Job Sara!

Olin was extremely professional and personable when performing the dryer vent cleaning service for our gas dryer. He explained things thoroughly prior to beginning the project and then showed the results of his work afterwards via photos and letting me see/feel how much lint and debris had been cleared out from the vent hose and ductwork that goes to the outside of the house. Throughout the service call, Olin was very polite and courteous. This maintenance provided more peace of mind, especially in regards to helping decrease the risk of a fire.

This company must have great insurance because the way their tech’s drive is insane. Was just tailgated on the 101 so intensely I could see the guys individual patchy beard hairs. The two trucks seemed to be racing each other. Thanks for putting my life at risk on a stretch of road that’s been experiencing many accidents recently! License : DD7742C

Fantastic service at the speed of the light!
I have multiple properties and dealt with dozens of companies over the years but the Black Hills technician outperformed all of them.
Looking forward to work with Black Hills on the long run :)

We received a note that we might have a water leak, based on the water usage during the water meter reading. A technician came out, and he discovered our toilets were using a lot of water. He replaced all three, and it significantly reduced our water usage. Thank you for coming out so quickly to fix our situation. We recommend this company.

Alex was great to work with and took care of the maintenance on our furnace. There was a random problem that popped up with the furance and Alex and Curtis got it figured out in a timely manner. Highly recommend them and Black Hills. 5 star experience throughout

Black Hills Plumbing did a great job with my plumbing issues. They diagnosed the problems. They kept in good communication with me. They came when they said they would, very satisfied.

Evan was an excellent technician. He and the company exceeded my expectations for service. I had what started as a plumbing issue and turned into the need for an electrician. Both services were provided quickly and professionally. I was able to get an appointment scheduled quickly. The technician communicated throughout the entire process and offered solutions along the way. I highly recommend this company and signed up for services that will keep them coming back for any future needs I have.