HVAC reviews in Spokane, Washington

I don’t normally post reviews, but at this very moment I am frustrated with Hoillday hearing. They came to my house mid December to replace a furnace and do some electrical work. While getting the electrical work done, one of the gentleman broke one of my storm windows. I was assured that it would be taken care of in a week or two. Well, here it is almost two
months, and I still do not have my window fixed. I have called over and over and some how no one can get back to me to tell me what is going on. It seems once Mitch and Chris get your money, they don’t care. No professional at all. I would not recommend this business.
Update: Mitch contacted me about the window and was finally able to get it fixed. He apologized and admitted he should have contacted me sooner.
I would say my experience with their workers was a pleasure. And they did a great job with my furnace, hot water heater, plus the electrical work we had done.

We were due for an annual checkup and wanted to try a new company so decided on Holiday Heating. Nick showed up promptly on our scheduled date and gave me a 30 minute heads up. He was professional, courteous and very thorough with a complete checkup of our furnace and cooling system. Took photos of every item on his checklist for future reference and reviewed with me after. The bill was very reasonable for the time and work performed and we will gladly use Holiday Heating on a regular basis and recommend you give them a try!

My motor blower went out on my furance and I called for an appointment. I was told the service call would be about 299 as it was a weekend or i could schedule it the following day for cheaper 149. I asked for an approximate cost of the repair and he indicated that it could be 600 to around 1000, but he couldnt give a hard estimate as he hadnt diagnosed the issue.this was during our time of 1 degree weather so i agreed to the call.

I told them i had a payne furance and that it was about 24 years old .i asked if they wanted my serial number for it. He told me that it was not necessary as most parts were universal and they carried most parts on the van. I was told that it would be later in the day and the guy showed up about an hour to an hour and half later. I was impressed on how fast they got to my house.

He looked at the unit and indicated that he would not have the part as the furance was about 24 years old ( amazing how he immediately knew he didn't have the part without even looking but I guess he knows his inventory by heart) and immediately went to telling me that units last about 20 to 30 years and then they need to be replaced and he would still charge me the 299 but could schedule me for a quote for a new unit. If i wanted him to fix it he would have to check to see if the parts supplier would open and would cost an extra 75 to 300 to ask the parts store to open up to get it and that if they didn't have it they would still charge me for opening. I then opened my phone and did a Google search and found that replacement part was about 300 bucks and available online with a local option. He told me they would charge me around 600 for the part and that It would take a couple of hours at overtime rate so around 1500 for the repair.

At this point, I told him I no longer required his services and he said he would diagnose the issue to make sure it was the blower motor and he was gonna charge me if he did it or not. He then proceeded to take about 5 min and tell me I had a bad motor as it would not turn freely.

I paid him 324 dollars and told him I would not be using their services again as it seemed more like a sales call then a service call. If they would have told me we don't have the parts or couldn't get them I would have never agreed to the repair as it was a weekend.

The price seemed to escalate at every corner and when I googled how to do the repair and found a video it was approximately 9 min 11 seconds. Not sure how that translates into a few hours of work.. what kind of repair was he was gonna do that they can magically do on the internet in 10.minutes.

I get that it's a weekend and I get that these guys are providing a service but like I said it seemed like I was paying for a sales call rather then a service call and I wouldn't use these guys again as it was bait and switch. I am 324 dollars poorer my wife was pissed as me and my furance isn't fixed.

I am lucky I have amazing neighbors who offered space heaters and support.. these guys aren't them..

Update someone from Sturm reached out after they saw my review and indicated someone would get a hold of me and make things right. Well its been over a two years and no one ever reached out. I went with a competitor and now appreciate how sturm treated me because I wouldn't have found those guys who did an amazing job, didnt play games and didnt scam me. Go look in my reviews if u wanna be treated right for the company who did the work ( I also referred 4 other families to them and they were also happy with the results from the other company).

John called ahead of his scheduled appointment to confirm. Showed up on time. Was professional. Explained what he would be doing with the furnace and ac inspection. For my home pre sale. When he was finished he showed his detailed report with pictures. He was very thorough and left me feeling comfortable about my furnace condition. Thank you so much

Wow! I am totally impressed by the Air duct cleaning, dryer vent cleaning and furnace servicing provided by Chuck and Dominic at Sturm!! They both worked hard all day and did an excellent job at all of the tasks!!
They were friendly and personable. (Which I think is super important when you have workman in your home most of the day!)
My duct work has never been so clean!! They did a very thorough job! I highly recommend Sturm!!

Gerry and John F were so helpful! Had my HVAC system serviced, ducts cleaned and sanitized. My basement stairs were too narrow for their system, so they figured out another way in. My electrical system wasn't quite right to run their equipment, so they pulled out their generator. My furnace was super dirty, and they took the time to clean it out really thoroughly, and explained it all so I can take better care of the unit. Friendly, too! And for a very reasonable price! Highly recommend these guys.

We replaced our 20+ year gas furnace and hot water tank with Sturm. The installation was done very professionally, quickly and everything has gone very well. Sturm basically handled all the paperwork, so the whole process was very convenient. New tank and furnace work noticeably better. I recommend Sturm.

Had the best experience with Sturm! Had our vents and air ducts cleaned and furnace serviced and they did the most professional job! Our house was built in 1952 and I dont think it had ever been done. Dominic and John arrived right on time and went to work and got the job done quickly and efficiently, even while dealing with my nosey dogs trying to get their attention. The air quality in my house is so much better and my furnace is running smoothly, which is important during these winter months. Thank you Jeff, Dominic, and John F. You guys rock! Highly recommended!

John F. is a great employee with this company! Performed fantastic work, has excellent customer service and rapport and that is HARD to come by in today’s society! This company is doing great things, highly recommend anyone to use them!

Edit: I had them return to give me an estimate for my old AC Unit and Furnace, since I can’t post a separate review make sure you know that Kip is also a FANTASTIC employee, awesome interaction, super fair prices way to go guys!

Extremely professional organization starting w/Kip Elliot. We purchased a mini split and gas water heater last month. Kip met w/me last summer to look at opportunities to improve our energy efficiency. We have a historic south hill home and I have met w/other vendors who gave us quotes that were much higher w/similar specs. Kip is practical and honest. The installers were competent and very professional. The front office was also very professional. I will go back to Sturm to get a new furnace when ours dies.
I highly recommend calling Kip/Strum for a quote.

After getting a recommendation from another company to fix (for $5000) or replace ($12,000) my whole AC system, I called Sturm for a second opinion. Sturm correctly diagnosed, serviced, cleaned and got my AC working beautifully for around $500! Kip was honest and helpful. Cameron was great and answered all my questions. Calling Sturm first next time!

Cameron Reyes from Sturm serviced our gas fireplace, furnace and AC and he did a great job fixing things and explaining everything. I also appreciated his cleanliness using a drop cloth and vacuum. He was also efficient and professional.

When I have problems at home that are beyond my ability to resolve I always hope to find a competent, professional technician. Dave B.t from Sturm has to be one of the best. He had my HVAC problems diagnosed in under 15 minutes and things up and running within the hour on the hottest day of the year. It feels good to work with someone who is friendly and provides helpful advice that will help me use the system efficiently and avoid problems down the road. I don't know what else a person might expect. Well done.

You read reviews and you talk to your neighbors, I even went on Nextdoor for feed back. Hands down this company is great. When your furnace is struggling this is who you want. The heat exchanger went out. It was a 7 year old Goodman furnace. Sadly enough parts cannot be air freighted, they have to truck them in. It took awhile. The loaner space heaters got us through it. The office staff are great at keeping the customer in the know. My fire place was not working either, never used it. That part took 2 weeks to get. All in all I will use them again for my annual check and service.

Sturm sent Chuck out to fix our air conditioning. He diagnosed the problem quickly and came in at a great price compared to the other place we got a quote from. Well done! We are now cool again!

We hired Sturm to install a new gas furnace and air conditioner thru Kip our sales person. They were professional with their installation. The real reason I’m writing is to tell you how great they were two years after the sale. When they installed the exhaust for the high efficiency furnace, the placement caused an issue with my siding. This particular issue had had never happened before, but when they looked at it, they agreed it was their problem and at their expense, fixed the issue costing well over $1000.00 rather than pointing the finger somewhere else. This is the kind of company I want to work with, and why I would recommend Sturm to anyone looking for HVAC contractor.

I cannot say enough how impressed I’ve been with the service from Sturm. From the person answering the phone - yes a person, to the service tech everyone has been fabulous. They were very service oriented and way beyond fair with pricing. I called them on a very cold winter morning to get the heat working in my 92 year old mother’s home and they sent someone that same day. Unbelievable! I called them because we had been pleased with their service when they replaced our air conditioning and heating system. I can without reservation recommend their company.

I had installed new ductless air conditioning system in my very old house, all the installers were kind and courteous and very informative. They stopped all thru the day and explained everything thoroughly. I will use them again if the need arises. Also, the customer service is impressive and much appreciated. We enjoyed choosing the company and will recommend them completely and without hesitation.

Sturm provided excellent service. They have recently replaced both our central air conditioning system and furnace. As an example the technicians responded to my concerns about furnace intake airflow and made appropriate static pressure measurements. They then adjusted intake ventilation accordingly. At all stages of process communication was excellent. The entire Sturm Team was great to work with and the prices were fair and competitive.

Very pleased with the entire process of relocating my AC unit - from the quote, to the pre-work, to the final product. The technicians were great to work with and involved me in even the small aspects of the job that made the final product just what I was looking for. And - all done for a fare and reasonable price.

I wanted to try a new provider and went with Sturm. Their residential maintenance agreement was comparable in price to what I've been paying but with more perks. John F. came out on 5/27/25 to test our system and get it ready for summer. He was professional, on time and gave just the right amount of details.

I'm looking forward to a long-term relationship with this local company!