HVAC reviews in Spokane, Washington

Sturm Heating and Air Conditioning are a class act. Spokane Comfort Systems installed our unit a few years ago and have since merged with Sturm. We had some ongoing issues with our mini split system and Sturm did the right thing and stood behind the work of their new partner. We really appreciate the way they engaged honestly and, after getting all the facts, handled the situation in an equitable way!

We just had Sturm come out and do an install after getting many other quotes. I appreciated their professionalism and willingness to negotiate on price when we told them about some lower price point quotes. They did a GREAT job on the install - super clean work, and nice guys. I would absolutely recommend.

We Have Used Sturm Heating For All Of Our HVAC Needs And Recently They Replaced Our Aging Furnace And A/C- Top Notch Service As Always And Would Highly Recommend Them To Any Home Owner. Dr Andy From The Sturm Heating Commercials Used To Be My Neighbor And They Were A Wonderful Family And A Big Shout Out To Joe Who Rushed Out To Replace A Faulty Thermostat And Exhibited Exceptional Customer Service.

Jason McCann was extremely thorough inspecting our older forced air furnace and air conditioner systems. He identified several important issues and addressed them. We highly recommend Jason at Sturm H&AC, and we look forward to him returning next summer.

I had Sturm come out and clean my ducts, I had another company do it previously; they also did a good job. However what set Sturm apart was having 2 people do the service, I felt like their attention to detail was a bit better and the techs were able to get the vacuum down my stairs without my help. They were focused on their job and got it done with minimal interruption to me and my schedule; once they were done they cleaned up my furnace area, had me pay and then were on their way; no waiting around wasting time. I will hire them again for future needs; solid work.

The techs were extremely curtious and kept my home clean. He was extremely gracious and making sure that I understood how to work all of my new equipment. He emphasized it's a one-year parts and labor warranty. I was very comfortable with all of the workmen who came including the plumber and Steve's to assistance. Recommend them to anyone looking for a new equipment

I am very happy with the service received from Sturm. Micheal Whitfield, our service tech was efficient, showed us all of the results from our heat pump. A pleasure to work with him and Sturm. We have used Sturm since 2001 and highly recommend them.

Extremely Happy! That's what we are. We finally purchased a new Furnace and Air Conditioning system. The installation was quick and easy Canyon and Joe were amazing and Zeus and Millie love them(Our Dogs). Thanks Sturm Heating and Air Conditioning. We Recommend you.

Collin and Darren installed a mini split system for me. They were courteous, respectful, and very professional. I have had Sturm complete projects for me in a couple of homes now and have been extremely pleased with their work. Don't hesitate to to hire these folks for your project. You will not be disappointed.

Replaced 30 year old heatpump/HVAC with everything new. Sales was extremely responsive and non-pressuring. Felt like service was premium and highly professional. All around - good job.

We had a technician Zach Hess come out to look at our water heater. While I knew we may have a problem with the thermocouple, the tech diagnosed the same way I did and indicated that there was no issue and unit was working correctly. We explained that the fire shuts off after heating and we have to manually turn back on. He indicated that it may need cleaning and proceeded to do that. The end result was that it would not light after. For this reason I chose not to go with the company for replacement or new unit give that the maintenance ended up worse than it was before with the tech knowing less than us with no experience. I called to request a refund from mgr. Jeff Magee (unsure if correct spelling), after leaving two messages, he finally called me a few days later. He stated that he would not provide me a refund because the unit was need replacing. All around the type of honest or professional service I would expect based on ratings.

Just want to say we were very happy with the outstanding service our technician, Anthony, provided. He took his time and recorded all the readings that insure our system is working properly and provided us with explanations for all the work accomplished! We will be requesting any other service needs with Anthony! Thank you!!!

I am very frustrated with Sturm Heating since they bought out Barton Boys. Succinctly, some of their techs are not adequately trained and they do not keep their clients informed when they unilaterally cancel appointments. We have had three service calls this year and our problems are still not fixed. I waited for three hours this afternoon for the tech to arrive. He never showed. When I called Sturm to find out what the problem was, she searched and found out the part had not arrived! No one thought to inform the customer. They just stood me up! Amateurish, horrible customer service!

Great service and quick response. I was out of town for work and called Sturm to fix a leaking valve that’s popped up. Travis was out first thing. He took care of the problem quickly communicated clearly on the issue and had us up and running. Love these guys!

I called with an emergency AC outage after a holiday weekend. The customer service representative was very friendly and able to assist us with scheduling same day visit. Our technician, Michael W., was also very friendly and helpful. He took the time to explain the diagnostics before starting and kept me updated throughout the visit. We were extra thankful and happy when it was able to be repaired during the visit. We would recommend Sturm to everyone!

Cant speak on their work (there are plenty others doing that) but the customer service sucked, rude dismissive. Typically you want to at least ask if you can actually help someone. Called hoping to have repairs done as I had found out my heat exchange has a crack, discovered sturm installed my furnace. I spoke to 2 people and they I called and told the lady it was the heat exchange and asked how about the warranty. She was very dismissive told me it was 10 years asked no questions. what so ever I verified with the manufacturer that my heat exchange (a $5000 part) was indeed covered for 20 years and still under warranty. I called back the guy kept telling me the PARTS were 10 years the heat exchange was 20, I again tell him the heat exchange is the problem, he tells me well yeah but you still gotta pay labor. Well duh, I tell him yes but thats a whole cheaper than with the part. He asks me well why are you calling just to verify the warranty? No dude I was going to have you guys repair it but no body seems interested in doing that so i think I'll move on. If they're this irritating before they get my money I can't imagine how it would be after if something went wrong

Yesterday we got our new Heating and A/C installed. We got the A-team. Thank you, Channing and Bob! You guys were awesome. Complete install, removal of old equipment, and wonderful clean up. Definitely recommend Sturm Heating!

Developed a drip on the intake line of tankless water heater.
Initially the wrong technician was dispatched to my home.
He quickly contacted the office and advised that a plumber was needed. Received a call within 10 minutes that he was on the way. Assessed the problem, replaced fittings and stopped the leak.
Was done in an hour.
Very nice courteous technicians
Was not charged for the first technician

I hired Sturm to service my mini split for the winter at my business. The first technician arrived and broke the brackets off of the cover to the mini split and did not put the equipment back together properly. It was draining down the walls. He had used regular tape my employee gave home to hold it together. My employee working at the time called me and I watched and listened to the tech explain that he had broken the cover and would get it replaced. I went back and watched the tech who must have called his boss who then told him to charge me for it when he was the one who broke it and did not put it back together.I reported this to their office and they sent another technician to fix the leak immediately. The cover was taped and screws were put into the unit to hold it together. I now am not able to open it to clean the filters at all unless I want to crack it and have it hang off the equipment. The last technician put in his report that the equipment was not put together correctly . This was in August and I have reached out every week since then and have not received a call pertaining to the braking of my equipment and replacement. I have called again with no call back and avoidance of this issue. I would not recommend maintenance service from this company considering I am a small business and would not put off fixing one of my mistakes.

I’m hoping this review will initiate a response and fixing of the problem

From the sales department to the installation guys, we have been very impressed. Pricing was competitive, product purchased is 5 stars and the installation process with Chip and Hunter was top notch. Complete professionals in all departments. Thank you.

The maintenance crew was on time, very friendly, and thorough. Our home is a newly built and Sturm let us know that this type of maintenance is not needed with our new HVAC system. We appreciate their honesty! We have been using Sturm for years and have always been pleased with their service.