HVAC reviews in Tacoma, Washington

Friendly and professional staff. Diagnosed and fixed the problem with my air conditioning very quickly and at an affordable cost. Will definitely do business with again!

Athena was very thorough and professional in her discovery process to give us several estimates for hvac options.

Red Brenton is an awesome technician! He was able to pinpoint the problem immediately and was able to obtain and install the parts and replace the thermostat wire within minutes.

Our refrigerator filter needed replacing and the unit was older than we thought it was. None the less, you guys tracked down a compatible filter and installed it. This was a difficult project, thankyou for your extra effort.

Great customer service, from scheduling the appointment to the technician performing work.
The service that we had performed was an A/C yearly service. Ms. Brittany (Technician) was professional, and performed an excellent job.

Had a great experience working with summit! The technician was very thorough and patient in explaining and determining what the problem with our furnace was.

Summit did a great job. Checked and serviced our furnace. Went through everything they checked and were super informative. I will definitely use them again.

Calvin was courteous and efficient. It wasn't easy to replace the old furnace on his own. He wore a mask all the time. He cleaned up thoroughly. The instructions on using the thermostat we complete.

Professional, friendly and knowledgeable in meny areas. A pleasure to talk with in her area of expertise and others. Athena was like having an neighbor help with my heating problem.

Matt got to me quickly, showed up promptly, did great work, and charged me a great price.

Very satisfied on the whole process from Mark to the rest of the technician who went in and work on the installation. We went ahead and have TRANE energy efficient furnace and air conditioner installed on our house.
I just have one thing to point out and it's about the PSE energy rebate. The quote did mention about the $350 rebate from PSE but it's already added (deducted) to the overall cost. I was under the impression that since it is a rebate, I would expect to get it after the install. What they do is they automatically enrolled you the PSE rebate program and PSE will send the rebate to them. So if you're considering High Efficiency Furnace from Summit Heating, please carefully review your quotes and ask about the rebate.

Needed heater serviced. Summit Heating & Air fit me in. They were on time, courteous, went right to the problem and fixed it at a reasonable rate. They didn't try to gouge me for something simple and they didn't try to upsell me on something I didn't need. Thanks For the great work Summit!

Responsive via phone and clearly discussed pricing and options for furnace and AC tune up. Brittany arrived within scheduled window and was knowledgeable and helpful. She was respectful of current need for mask and extra precautions surrounding COVID and asked prior to entering home for safety. Would use again for future HVAC needs.

I think the sales staff is excellent, well
Informed and patient. However, after having a maintenance issue I was not impressed with the service department.although the problem was resolved it took longer than it should have and it was misdiagnosed by the first technician. During the three week process I was not kept informed and had to contact them multiple times.

Worst customer experience ever... I would not ever recommend. The guy that came was so rude and creepy. Rude ... because after I asked him if he needed to come inside to see what’s wrong with the heater he immediately got offended and stopped answering any questions I had and pretended not to hear me just completely ignored me. Then I asked why he need to come in after he found out what was wrong with it he said he wanted to make sure the filter was changed. Ok understandable however I checked that and let him know I didn’t think that was the case. Creepy because his whole attitude changed when I told him that. I mean I’d rather not have anyone in my home other than family because of COVID but also because I felt uneasy around him. He had to come twice to my house and he was rude both times! He ignored me and my questions! I wish I could’ve had a different person like on some of these reviews! This guy name was John , Heavy set and very RUDE. WHAT HAPPENED TO WE ARE ALL IN THIS TOGETHER!

The technician was friendly and fairly happy to answer my questions, which were very technical (for my own knowledge.) He was quick, and even though the problem was one I caused, he didn't come across as condescending at all. Very professional and COVID safe as well!

Bryan was on time, clearly identified the problem with my furnace, gave me no pressure options for moving forward, and maintained safety guidelines.
Summit had him to my house in 24hrs after speaking to them! Great service!

We do plan to use Summit for a smaller job than first intended. Their rep Jeremy Blackheart did an excellent job presenting us with options for amending our current systems to provide air conditioning. I think if we were in need of replacing our furnace at this time (it's pretty much brand new) we'd likely have chosen Summit to do the job. They are an approved vendor for TPU's loan and rebate program.

My family didn’t get approved for the loan but Mark was great to speak with and very professional. Explained everything that needs to happen in the process and how long it would take. He is amazing and deserves a raise! We look forward to trying to apply again next year.🤞🏽🤞🏽

The office person who took my call was very polite and helpful. The on-time tech, Brian, who performed the service call educated me on what was going on, what he did to fix it, and how to maintain my system. He also found ways to save me money during the service call, and I could not be more pleased with my overall expwrience.

Red came out to do a service call on my unit! Did a great job at fixing the problem. I am however disappointed that I called the after hours number Saturday morning, and to no avail the on call tech never called me back! It was a good thing I didn’t run my unit. Red fixed the issue with the unit as a manufacturing defect.