HVAC reviews in Tacoma, Washington

We needed to have a valve replaced and a new humidifier installed. We’ve relied upon Benchmark for many years and have always been thrilled with their service and reliability. They were pleasant, efficient and knowledgeable. I continue to recommend them for all heating and air conditioning issues.

I called Benchmark Same-Day Heating & Cooling because of the high marks on their review and I was not disappointed. We had a large family weekend planned and our air wasn't working when we arrived. I called them and they came the next morning and fixed it for a reasonable price. They came back for another issue and fixed that also. I couldn't be happier with their service.

Good

Honest and reliable. Dino's the best!

Local family owned company and awesome to work with, would use them again.

Dino, came out and had to get under my house, got the old system working again!! Very reasonable pricing!!

Nuccio's replaced an undersized system for us. They did a great job, were excellent at explaining everything, following through and giving great customer service. Definitely recommend!

Gave a good price quote for system. Very pleasant to work with.

Would give 6 stars if I could. Patrick and his team did an outstanding job replacing 2 outdoor units and 2 Air Handlers for us. Our building is over 100 years old so not the easiest place to work but they got it done with zero issues on time. Would recommend this company to any business looking for an upgrade. Great price good people!

The Milton Lodge

Great place great people

Very poor customer service. Refused to do service on our AC because of the type of business we are.

I use them and they are always professional and efficient! They communicate very well!

We always receive prompt and effective repairs when needed. Can sometimes take a few trips to find the source of the issue.

I just would like to add that sometimes it takes a couple trips to locate and fix a problem. You step up to an old unit that has different refrigerants written all over it, or maybe one that's been phased out. It's tripped on low oil safety. Is is due to a low charge?, is the switch bad? Is it low on oil? The refrigerants has been phased out, you can't just top-off the charge, and this is a 175lb.+ system. I'm not going to pull all that refrigerant and retrofit it with 175 lbs. of another refrigerant, at a charge to the customer, if a little oil does the trick. Put in a little oil, and if I get another call back we can eliminate that and look at other possible causes, but you know you covered all bases for the customer. I've been in that situation just as a for instance. On the one where the company didn't work on a certain type of system, or a certain size of company...If a company doesn't work on something, they don't work on something! I can tell you this, Air Systems Engineering has a highly intelligent team of technicians and staff, and if you want an install done right, the first time, you've come to the right place! That's a 5-star rating right there!

Texting and driving not paying any attention. Terrible.

Driving from Puyallup to Bonney Lake on 1/9 around 2:15 pm, the employee who was driving the big red van almost ran myself and several other people off the road. Completely reckless driving and from the sounds of it, this isn’t the first complaint. No signaling, swerving out of lane, and of course, on his phone with head down. This man is going to seriously injure somebody, or worse. Have called in to report to authorities. No regard for safety or representing this company in a positive way. Absolutely dangerous and careless.

This review is in regard to the guy driving the red van in the photos I posted. He was driving insane! My husband and I noticed him in back of us zipping thru cars going way more than the speed limit (60) He was probably going 75+. Once he got behind us he was following us way too close. He wasn’t doing it to just us. HE WAS DOING IT TO EVERYONE! August 11, 2026 - 3:00pm-3:30pm - Tacoma Bridge to Sedgwick off ramp, Port Orchard.

I don't know how this company has a 4.9 rating because their inspection estimate is a rip-off! Yelp has them as 1.9! They showed me pictures of someone else's defective ducts and parts! The inspector's "Supervisor" is just a salesman and their main goal is to lye to you to get you to spend money on unnecessary work. They claimed that I needed a whole new duct system and wanted to charge $18k! I told them that I wanted to do my due diligence and they kept persisting on me signing a contract. They didn't respect my opinion and continued to push!!!!!

It's a good thing that I don't believe in pushy salesman and that type of tactic.

Before you hire this company, know what your duct system looks like. Taking pictures is the best thing to do. Get a 2nd or even 3rd opinion!!! A true respectful company won't harass a potential client!!!! They also will try to work with you!!!!

Brent was an amazing help. He got our oven working quickly and also helped identify a few other problems that I was concerned about and informed me as to how he or his team at DEAR could help me. Thank you!!!!!

Brent was excellent. He was very nice, funny, knowledgeable about everything. He came in politely, asked more then the standard questions, and make me aware of all the problems we had. Thanks Brent

I had a wonderful experience with DEAR. Brent was very thorough in his explanations and has an overall engaging and charismatic personality and great work ethic. He was transparent every step of the way, and I felt taken care of. Highly recommended!