Appliance Repair reviews in Vancouver, Washington

Technician did not fix problem with washer. Changed a part, started washer, said “yep it works” and left before it even got to the drain cycle that was the problem in the first place. No contact info to call and let them know it’s not working.

It took 4 weeks to get to this point! 2 weeks just for first appointment and another 2 weeks for the 2nd appointment to install the parts that didn’t fix the problem.

Cannot talk to an actual person so it’s another 2 weeks before the next service appointment which will then require another appointment because the correct part was never ordered. Would rate zero stars if able.

It is a pleasure to have a patient professional service provider visit our house. Eduardo was great. He found the problem and fixed it.
You should try to keep people like him in your employ.

The now "fixed" fan makes a clanging noise that was not there before it was "fixed". It is also much nosier in general than it was before.

I should like to make this review zero stars but I can't. Via American Home Shield we are an entire month without a refrigerator. The part was originally supposed to take two weeks which is already an outrageous amount of time for a family to go without a fridge, then the morning we are supposed to be repaired we get a call telling us that they are coming but because of "system issues" they will not be repairing it. They rescheduled for another two weeks out. Meanwhile, at their office in Vancouver it is literally impossible to get a human being on the phone, their system is locked down tight with ridiculous a ridiculous AI receptionist, pile this on top of the fact that you cannot get a competent person on the phone at American Home Shield and you get the worst possible appliance experience out there.
Most people already know better than to call some ancient monolith like sears anyways, but avoid these guys like the plague!

Appreciated his honest help even though we chose not to repair the fridge.

He was very clear in his explanation of his findings. Friendly. Was excellent

No parts were available due to the age of the dryer which should have been asked first before they made the appointment

Pat couldn't have been more nice. Very helpful and patient.

It was a great experience, I was very happy with my technician. He was very knowledgeable and did a great job fixing my washer. Please give him a raise. If I need anymore help I hope he is the one that comes back to my home. Thanks again! Robyn

Our drain.& spin cycle Is finally working on our washer.It was great working with Pat.

James was very efficient repairing my freezer. He got right to work and left my kitchen looking as if nothing had happened. He was also very pleasant and friendly. Sears appliance repair service is a great choice.

I waited around all day for him to show up, I have a newborn and a toddler so the 8 hour window does not work for me. I got an email that he would be there by 8:30am but he called and said he would come between 11-3. He ended up coming around 2pm, barely looked at my fridge, was here for about 10 mins and then left saying he couldn’t fix the issue, that I would have to call GE back and have them send a GE tech. He also left no notes for GE when I did call back to schedule another service which I now have to wait 2 more weeks for without a working refrigerator. Super frustrating they would send someone out “that couldn’t fix this problem” he said it was probably the compressor but wasn’t sure, and waste my time like this. I bought this fridge only 3 years ago for over $3k.

The service agent was knowledgeable, professional and able to fixed our dry issues.

Pat was great, kept me informed during the whole process and was honest to me the whole time.

I gave 4 **** because Sears couldn't find the parts to repair my Refrigerator Door and Lowe's will not cover repair since it's pass 90days even though they made the door left to right change.

Eduardo was prompt, professional and fixed the problem pretty quickly. I thought the charge was reasonable. I like that he came the next morning after I made the request with Sears Appliance Repair.

Gary is very nice and professional, and punctual.He completed the repair to my refrigerator quickly and efficiently.

Technician was 4 hours late past my window. Also I was told different pricing over the phone. Like thanks sears for not not doing jack shit and taking all my money.

James was the consummate professional, experienced and knowledgeable, courteous and pleasant. He shared his perspective on the immediate need and the best short-term solution as well as future planning. He gets my highest rating, 1000 attboys.
Jim from Hawaii.

The technician was very polite, professional and well knowledgeable. The diagnosis and repair went perfect and very quick. I love the fact that the diagnosis fee was absorbed in the overall payment. The whole experience from start to finish was awesome. Above and beyond our expectations. Thank you very very much!

Benjamin did good work and was courteous and respectful. The technology for communicating and payment needs to improve.