Reviews of local pros in Alabaster, Alabama

Mainline has awesome customer service. My AC wasn’t cooling today. They fixed it quickly and my house is now cool. I appreciate them so much. Always friendly and professional. Thanks Mainline!

I bought a new Lennox system from Lowes that was installed by Mainline with a satisfaction guarantee and the unit has not cooled my home since it was installed. The unit was installed after Mainline measured the home and selected the unit that would best cool, however the unit is too small and after Mainline has been to my home numerous times, the issue has not been addressed. The unit stops cooling and I have to do a hard reset for the air conditioner to come on. The unit struggles to cool below 74 degrees. We have to open the windows. The unit is too small for the square foot of the house. I continue after a year of seeking company assistance in resolving the problem and have yet to hear from anyone since my last call in the past two weeks.

I bought a house with a service plan with mainline on it already. I had one inspection left so I got them to come out and check everything. Two Weeks later I had a capacitor failure on my main level unit. When the Mainline technician returned he noted that the connector had not been installed properly and he put another one on. This lasted a week and Mainline was back again. This time he said that the capacitor was bad and had to be replaced. $300 dollars later I had a new capacitor installed that was perfectly good, according to Mainline, less than a month ago. Another 4 weeks go by and my Evaporator Coil is leaking. This was noted in Mainline's records on my house for two years, but they didn't find in their regular inspection. When I asked them why I had so much trouble on units that they said were OK they just noted that things happen and the units were getting older. I asked how they missed the leak and they blamed that on the type of instrumentation that some of the technicians have on their trucks. the company that came out pulled out an instrument that looked like a WWII walkie talkie and was able to detect Freon as soon as they entered my attic.

in the end the cost to get their service plan will get you a discount on their service, but their inspections did not detect any issues and at least one of the parts that they handled failed within weeks of them touching it.

Great experience! Jeremy was our technician. He explained everything he was doing and why and how much it would cost. Our AC is working better than ever.

We built a new home during the pandemic and Mainline did the install of all duct, vents, and HVAC units. This was the best of all the sub's we used during the construction process. They showed up when they said they would, completed the job when they said they would and were very professional. Matthew made sure we knew what was happening and always checked in to make sure work was getting done to our satisfaction. I would use them again in a heart beat!

We’ve been using this company for over 2yrs. They are quick, trustworthy and get the job completed. The technicians have always been on time, never late, clean, friendly and knowledgeable. We wouldn’t trust any other company with our HVAC.

Mainline has always been prompt and does a great job. We have been with them for over 10 years.
Most recent work was to our vent system.
The maintenance agreement is certainly worth its weight in gold.
Rain or shine, call Mainline.

Mainline did a terrific job, we have been in this house for over 30 years and had 8 or 9 different H&A companies and Mainline was by far the best we have ever had. Their technician Nicholas, did a fantastic job and solved our problem very quickly.

Louis did a great job repairing our heating system. He was pleasant, and efficient. I give him a 5. Thanks, Louis.

I tried to get a quote from Mainline for a/c replacement. Neighbors highly recommended them. I made one appointment with Kevin to get a quote, when he didn’t show up as scheduled I called and he texted that he was in a class late but would call me later. Never received a callback. Called him a week later and left message that I still wanted a quote from Mainline. Again I never got a callback.
Based on my experience with Mainline I can only assume they have all the business they want and they are not interested in my business. I’m glad I found out about there customer service before I had them do any work for me. I will never call them again. A waste of time!

Kevin Nichols is best, he is very professional, honest and works with best work ethic. Prompt in his service and gets things done and takes care of his customer. If I could give him 10 star I would. He is the best, great price on HVAC stands by their product and warranty and great reasonable price. I would recommend them to anyone.

I was a longtime 9+ yrs customer registered with the company's gold plan that no longer exist. Company was great in the beginning, but plan stated certain maintenance measures were suppose to be done for fall and summer maintenance which wasn't performed twice annually, Although I paid promptly. Tech sent out in 2022 to do A/C maintenance didn't flush drain line causing a newly installed computer board to short out. Was suppose to be done annually with service but if wasn't, infact he was caught on camera blowing down the drain line attachment with his mouth!! Should have used compressed air. Cost me 400.00 to get replaced by another company because the office personnel decided to support the Technician's dishonesty and unprofessionalism, which he chose to display. The company has had a major high turnover even prior to Covid. There have been many other negative issues to occur but I chose to overlook them because of their past 2 Techs that displayed excellent customer service. I decided not to renew the annual membership plan I chose to post this review due to the poor display of the integrity by the company. Turn over with Management, Experienced Techs gone, company system hacked which lost valuable customer maintenance history data. Peculiar untrustworthy Tech sent to my home continually trying to sale services off company books to make a personal profit is just a few issues I ve experienced in the past 4 years. Lesson learned, moved on. I gave one star for current staff but Technicians Eddie and tech who installed my original Circuit Board 5 Star service gentlemen and thank you both.

Just had 3 units serviced , and one unit replaced by Mainline Heating and Air. Can’t say enough good things about the company and their employees. Punctual, nice, cost effective and absolutely knew what they were doing! Nick oversaw the new unit installation and Walter and Rhett did our service call and they were all great. Will use them for all our heating and cooling needs.

I am thankful and blessed today that my AC problems were not as bad as I thought, being that my unit is 12 years old and it needed a lot of TLC… my home is nice and cool today in this heat and I couldn’t be more grateful… thank you so much…. I honestly was thinking I was going to be paying for a new AC unit! Happy and Blessed! Thank you DH…. Great company, great people, great work!!!!

A great group of people who truly care for their customers and provide quality service to all! I referred one of my customers to this team and they took excellent care of them. Thank you all!

During the install, I had problems getting them to do what they said they would do. After installation of duct system, I discovered poor quality installation and had to demand they come back and fix the problem. In an effort to appease me for the problems, they offered three free years of preventative check ups. To date, it's been two and a half years and there have been 2 out of five checkups done. They will not answer my email and when I last called they said they would schedule a visit but never came. Now, as I said, 2-1/2 years later when it's averaging 98-100° my air has went out, probably due to coil being dirty since they haven't done what they promised. I would not recommend this company to anyone for anything, more than plugging a fan into an outlet.

Mainline was very easy to work with and reliable during the construction of my new house. Of the subs I used, they were one of the top ones I would recommend and use again. Matt accommodated my design and installation requests without issue; they honored their quote even after I made some tweaks in the equipment and duct layout.

Mainline installed our hvac system over 10 years ago. They have been the most professional, competent, reliable business we have ever worked with. Add to that great communication, timely response, and caring service and you have a premium, world class business.

Their mamas should be proud! 😉

Woke up this morning so hot! I had no idea how hot, because the thermostat had gone out. I called Mainline Heating and Air Conditioning and the very nice technician walked me through reset, NO CHARGE!! So nice to deal with decent human beings. He could have come to my home and given me a huge bill for the service call on a Saturday. But no! He was a good guy and just gave me instructions like a friend. Highly recommend this company. Mainline Heating and Air!!

I am here to update my previous review. Kevin and his team installed a heat pump system for us. He did everything he could to make it right and we greatly appreciate it. Installation went great and he communicated with us through the whole process, competitive pricing. We can already tell a HUGE difference with the new system! Would definitely recommend Mainline Heating and Air Conditioning Inc.

We have been a very satisfied customer of Mainline for over 20 years. They always provide us competent and timely service with a professional and friendly attitude. The Technicians go out of their way to be helpful and informative. We are pleased to recommend Mainline Heating & Air Conditioning to everyone requiring HVAC installation and service.

Most recently, on October 4, 2021, Mainline Technician, Rhett Smith, went above and beyond to attend to every detail to keep our systems in peak working order. Rhett is very efficient and clearly cares about the quality of his work as well as complete customer satisfaction. He is one of many first rate Mainline technicians who have visited us twice annually for many years. We are very pleased with this long-term relationship.