Reviews of local pros in Alabaster, Alabama

3-D has been servicing my HVAC since we moved in! Very responsive and their technicians are so knowledgeable and explain everything! Jake was just here and was wonderful!!!

Rodney & crew did a great job installing new heat & air system, cleaned air ducts & new thermostat! Great customer service. I highly recommend using 3D Air Services! RoseAnn Caiola

Audie the technician was so awesome, patient and very understanding! He was very thorough with explaining what was actually wrong with the AC system even more so as a second opinion company, 3-D air services should’ve been my first choice! Erica in office was great with listening and getting Audie out before the holidays! Thanks, everyone!

I had a great experience with this HVAC company. From the moment I called, their customer service was prompt and professional. Jake, the technician who came out, was outstanding. He arrived on time, explained everything clearly, and was very respectful of my home. He diagnosed the issue quickly and had it fixed in no time. You can tell he really knows his stuff and takes pride in his work. Highly recommend this company—and if you can, ask for Jake!

Austin came out on very short notice (the same day I called!) and carefully diagnosed the issue and took time to ask helpful questions. He was very knowledgeable and professional, explaining each step and option along the way. He took a good bit of extra time to contact the manufacturer about a warranty which they ended up honoring (long story) but if he had not made this effort and explained things to them, the price would have been hundreds higher. In the end, the issue was completely taken care of and I appreciate the efforts to get the system up and running. I do recommend 3D Air Services and also Austin.

Jake from 3D came to our rescue on a cold Sunday night when our heat went out. He responded promptly and got everything up and running quickly. We really appreciated his willingness to come out after hours on a weekend. Professional service when we needed it most - highly recommend Jake and 3D Air!

3D air is a great business! We always get a pre-appointment reminder and a day of reminder. Our technicians are always nice, friendly, and thorough in their work - answering questions as needed and going above and beyond for us. Jake was a great technician, and he was awesome and completed the service in no time with excellent results. We recommend 3D Air to our friends!

12/10/25 - Jake was very efficient and thorough during our service call, as usual. He was knowledgeable about getting our gas fireplace back up and working properly. He answered all of my questions and offered professional suggestions as well. He got the job done WELL!

Audie was very professional and worked diligently troubleshoot the problem. After finding the cause, he showed me and I was informed on the fix. Very prompt , quick and efficient. Great job! Thanks!

Photo is a frog had shorted out my control board.

3D Air was recommended to me by a neighbor and I really appreciated their service. Both technicians I've had at separate times were great. Joe Griffin was just here for winter maintenance and did a great job of explaining things to me. Very helpful. Their prices are also better than others' in the area. Grateful for this company!

Jake was absolutely fantastic! He was very thorough and talked us through everything he was going to do and all the findings. I highly recommend using Jake at 3D Air Services!

We’ve always received top notch service from 3D Air Services, be it routine maintenance or in an emergency. The technicians are always so courteous and helpful, and Joe was no exception. He was quick, thorough, and super friendly. Our pup even loved him!

Brad & Tyler from 3D Air Services came the very same day that I called to fix my HVAC system that stopped working. Erica in the office communicated with me letting me know what time they would be arriving. Getting a service call that quick is a big plus to begin with. They did a thorough analysis and got it back up and running again. They put on these shoe covers each time before they entered the house from outside (even though I told them they didn't have to). They still did. Great technicians.

Excellent service. Mrs. Erica fit me in the schedule quickly, and Brad, the technician, is an hvac mad scientist. It turned out to be a lot simpler fix than I expected and that Brad is a magician. Definitely recommend 3D Air!

Travis and Logan had several projects they were doing around our home and did an amazing job!!! They were thorough, kind, honest, professional and respectful. They also did a great job of cleaning up afterwards. We had heard this from others as well and are thrilled they were able to help us. It was sad to see them go as they became like family to us. We can Very Highly Recommend these guys and their company!!!!

We've used 3D Air a couple of times now and they've been consistently great. They handled our winter maintenance and were thorough, professional, and easy to talk to. No pressure or upselling, just honest service. Pricing is really good and the whole team has been easy to work with! Will definitely keep using them!

Rick was on time, friendly, and very professional, including taking time to cover his feet each time he came in my home. He was very thorough in checking out my heating & cooling system; taking several pictures in order to explain the condition of the unit, what his recommendations were, and the importance of continuing to change the filters regularly. He even explained how the system operates so that I could understand what I was looking at in the pictures which was really helpful. I didn’t feel pressured to buy anything or have anything done. I will definitely continue using 3D and highly recommend them to others.

I have the membership that advertises 24/7 service calls. What I found out is that means an answering service will answer 24/7, but technicians are not required to answer the service call. The answering service pushes a button to them and has no more contact. So much for my membership. I have been dissatisfied with my system and the carrier thermostat since day 1.

The tech showed up on time but the work he performed was literally a five minute job. He pushed a long zip tie (improper tool!?) to push some collected gunk from the air handler condensation drain line. That is all he did and termed it as "flushing the system". On my insistence, he emptied the drain reservoir under the drain pump (he wasn't going to do it of I hadn't been standing there and asked him to at least make out as if he had done some work!) and charged me $117 apart from a "diagnostic charge of $89 for a total of $206. Highly unprofessional job, left a puddle of water behind ( thankfully it dried up by itself). The service manager I talked to on the phone to protest the charge, was, although not rude, but curt and said, " Hey, your system works, doesn't it? That is all that matters!" and would not listen to anything else. I paid the bill but If this is their customer care attitude, I know who I'm NOT calling for any of our HVAC related service or repairs. Highly unprofessional. I have half my mind to report the matter to Trane Service and maybe the BBB.

Darrell is one of the managers. When we had a problem he personally took charge and came out. He made sure everything was right and saved us from going through another steamy night without air conditioning. Thank you Darrell! And our 17 year old dog thanks you.

Was able to repair own unit for $105.00 parts verse their cost of $390.00. Took about 1 1/2 hours, to which their labor cost was estimated to be $240.00. So saved myself around $517.00:

I cannot say enough good things about Mainline Heating & Air. They are always willing to go the extra mile to help their customers. I am a Silver member and they have made service calls at no charge which is unheard of nowadays. I have complete confidence in them to get the job done right!