HVAC reviews in Gilbert, Arizona

Called Simply the Best when our air went out on a hot day in May in Phoenix, AZ. Jason arrived at the expected time, he was professional and curious. He took the time to explain the issue, provided a decent deal and worked on our unit for over an hour. Cold air has never felt so wonderful....thank you Simply the Best for once again providing us with excellent customer service and a fair price!

2 years ago Simply the Best installed a new unit on my home, and I stayed in the monthly maintenance plan with them so I could prevent what my family is going through right now. On Thursday afternoon, I noticed our system was not holding the temperature in the afternoon so I called for a service. The technician responded and said we needed three pounds of Freon. My contract covers 1lb so I paid for the other 2 (it's Arizona it is hot here). Saturday afternoon the system is now worse than it was. The temp in my home is 10 degrees hotter than the setting and the system keeps shutting off. So I call for service again and get "Jesse". Jesse first speaks to my wife and tells here "Well it is a warranty repair and our policy changed. We don't do warranty repair on the weekends". After she tells me this I call "Jesse" back... As I'm trying to explain to Jesse what is going on he keeps cutting me off to tell me what they CAN'T do for me. Which turns into a yelling match (yep I was irritated and sitting in a hot house but who wouldn't be mad now)... "Jesse" goes on to tell me that they can't do warranty work on weekends because they can't get parts. I explained that is why I called on Thursday so this would not happen, why was it not fixed then? Again I'm told that they can't work on the weekend. I get it, it's hot outside and everyone wants to be with their family. But this is why I pay for the warranty and service contract, remember this unit is only 2 years old, I should not be typing this. No offer of a portable unit, no offer to come pump the unit full to hold till they can fix it, nothing.. I also see many other reviews complaining of "Jesse" online (See the BBB website).. Seems to be a problem (Oh he was the one yelling at me that I' disrespected him on the phone)...

I'm still waiting for Jesse to call me back, he was going to check with one of the owners to see what they could do. That was at 4:57 PM, I tried to call him back at 5:40 PM and no answer, I called the main number again at 5:40 to try and get answers and was told that "Jesse" was no longer on call and that they would forward my information to the on-call tech. At 5:55 PM I again tried Jesse to no avail. I called the main line again and was told by the answering service that they had the information and would forward it again. I told him that the BBB and such would be getting a call. Can't work on the weekend? Website says:

"100% SATISFACTION GUARANTEED!
NO Evening Charges! NO Weekend Charges!
NO After Hour Charges! NO Overtime Charges!
NO Holiday Charges!"

11 PM, I have yet to hear back from them. I'm sure they are going to say "You yelled at us and disrespected my employee"... Well when your employee cuts off the customer from trying to explain what is going on, and just wants to tell you the warranty, and service plan you have paid for 2 years is useless... What do you expect, "Jesse" sold me this piece of crap unit... That is not working less than 2 years after the install... I'm not satisfied. My house is hot this company does not care about it's customer..Does anyone have number to someone who cares about their work? Maybe one that would come out and put some portable systems in until they can fix what they should have when they originally came out? Maybe one that would honor their work and warranties?

Trevor is the man!!! I can’t express our gratitude for the professionalism he showed. After contacting the office for a trouble call, Trevor showed up in a surprisingly fast nature. Tools in hand and very respectful ready to troubleshoot my AC problem. Trevor successful diagnosed the problem and had it fixed in 15min!! Thank you sir for your professionalism and attentiveness to details and knowledge of your trade. I highly recommend using Simply the best for any and all HVAC needs.

Horrible, horrible service and Terrible Terrible company. In the last three months my AC has gone out 3 times. Yes, once each month. ALL 3 times it was on a weekend. I contracted with them, so I would get put on the list first for service 24/7. HOWEVER, all three times they tell me they can't come out because they are behind on calls already AND, the only technician is in Gilbert or Queen Creek, it would take 1 hour to get to Glendale and then 1 hour back....(wow, then why contract with me). The last 2 times the owner and a tech said "you can call another company if you want".....I contracted with them for 10 years now.....so to my surprise that doesn't count for nothing. SO, this time I did call another AC company and found out that Simply the Best has not been servicing the AC correctly and has sold me the cheapest and worst parts they possible could. I am canceling my contract and will never do business with them again. OH and by the way, the OTHER company is sending me a report and pictures to prove what I'm saying. With that information I'm contacting the BBB, Arizona Chamber of Commerce, Arizona Contractor licensing and any place else to let them know what a horrible company they really are. Will also include Yelp and FACEBOOK.

Company responded quickly and were professional and efficient when they arrived. They replaced my old unit and installed the new one in a timely fashion. The workmen were very knowledgeable and courteous. I would recommend this company to anyone who need air conditioning or heating work. They followed up in a timely manner as well to insure that I was satisfied with their work. Five stars all the way.

When I came home from work on a Thursday afternoon my wife told me the A/C unit outside started to make a loud noise so she turned it off. I went outside to look at the unit and saw that the fan blade was broken. When I called Simply The Best to schedule a service they were quick to help. Since I knew it needed a new fan blade they had me read the model number to them so they could try and get the part I needed before the part store closed, since it was so late in the day they were not able at no fault of theirs to get the part till the morning when the store was open. They did there best I felt. They came first thing the next morning with the new blade and found that we also need the motor replaced. We asked about just getting a whole new unit and he was able to answer our questions and go over our options and possible costs. He gave us a good deal on the new unit that we chose and scheduled to have his men come out first thing Monday morning. He also went ahead and changed the broken blade for the new blade as a temporary fix so that we could have AC for the weekend at no additional cost. The house started feeling cooler right away.
Two men came Monday and got to work in the attic and out back. They were quick to do the install. They showed us how to use the new thermostat and provided us a manual for it also. We can see and feel the difference already and plan to see a difference in our energy bills too since it is a more energy efficient unit.
Thank you Simply The Best.

We signed on with Simply the best over a year ago. Our AC went out on a Saturday night an within 1 hour, someone was at our house and made the quick repair. He was so professional, we brought up a service contract with them and I can tell you that these are the most professional, courteous, honest people around. I would recommend them to anyone in the Valley!!!

We had 4 estimates done, and Javier worked to obtain our business. Others dropped the estimate and left. Javier answered all of our questions and explained the complexity that is our home system. He was not only incredibly professional, but got us the best deal on an even better system. He has come over twice to do some fine tuning, and I’d recommend Javier and Simply the Best heating and cooling. We look forward to continuing our contract with them. I cannot understate Javier’s professionalism and excellence.

Thank you Simply the Best! Our a/c went out Saturday afternoon and after calling and getting no response from our usual service company, we called Simply the Best. Trevor was out within an hour. He was friendly, prompt and kept us informed throughout the process. Thank you for getting our a/c running again.

I have used them since 2020 for maintenance and one repair. They are responsive, knowledgeable and professional. My AC stopped working a few weeks ago on a Friday early evening. They arrived in less than an hour. Repaired the unit in a half hour at a reasonable cost.

I want to thank you to Steve the Lead Technician, and Loui, Mike, Marcus, Josh, for an outstanding show of professionalism, not only they have completed the Job, but it was done with respect not only to me, but to my family.
Thank you Steve for your honesty, and taking time to explain everything in detail. The office personal also were very helpful.
Thank you "Simply The Best"/ Badass coordination between Main office and their field Units.
Awesome job, well done. Would highly recommend this company for your AC problems.

This summer has been off to a hot start. We bought a house last year and the a/c seemed to be fine. Recently, the air was not working during the day. So last night I did some googling and found a bunch of ads that say 24 hr service. This company was the only one that answered the phone. An after hours rep told me that he would call me in a few minutes, and he did. He offered to come right out, and told me that it would be $79 or so to come out, but if we do any repairs the fee is waived. I needed to talk to my boyfriend and told him that I would call him back. He actually called me back about 30 minutes later. I asked him to come in the morning, and he said between 8 and 10. He showed up and fixed the a/c unit. We paid about $165 to have him fix what a previous repairman screwed up. Thanks Steve. I will be using them again. We purchased a 2 times a year check up service plan for $15 a month for a year. Very happy.

I called to setup an appointment and Simply The Best were ale to send someone in twenty minutes. Ryan was punctual and professional. There was a real curve ball regarding servicing my a.c. unit and he dealt with it quickly and professionally. He also made an extra, unscheduled repair on my behalf. These folks are honest and efficient. I can't say enough good about them. An easy five stars.

I’ve been using Simply The Best for almost 20 years and have always been satisfied, getting check-ups on my hvac twice a year. It was now time for a new A/C, and between Javier imparting great service and knowledge from beginning to end, I also experienced prompt office assistance, with Trevor being the best in further help; I couldn’t have been more satisfied. They are the best!

We have been using them for years for our yearly maintenance, and repairs. Last year we finally had to install a new AC/heating system. They gave us a great price, and had the new system installed quickly. They are quick, professional, and do a very good job. We continue to be happy with their service.

Skylar gets tens across the board!! He called ahead and was on time . He was very courteous and and knowledgeable. Overall, Skylar gave us excellent customer service! ⭐️⭐️⭐️⭐️⭐️

Workmanship and proper completion of a project is of utmost importance when installing a new A/C (or with any service/project for that matter).

Our sales guy SOLD us on the level of detail and professionalism that goes into their work. Unfortunately, our experience was that there was a lot of overpromising and under delivering. Our home inspector found numerous incomplete portions of our new A/C replaced by this company about two months after the project was completed. In addition, one of their tech’s also borrowed my charger and has yet to return it. I have left several messages without a response.

The company is coming out next week to fix everything that should have been done properly to begin with and just hoping things are done correctly this time.

I wouldn’t recommend this company for your AC needs.

I have never experienced such horrible customer service from a home service company. I began by nicely requesting a maintenance call pursuant to my purchased maintenance agreement. But, what I received was misinformation and then silence. To date I have received nothing and plan to request a refund of the money paid for my maintenance agreement -- which has proven to be useless.

I previously wrote a review after my initial experience with "Simply the Best Heating and Cooling". I gave 5 stars because of my positive experience with Trevor and the office staff. I said that I would write another review after they installed new my A/C unit. This is the follow-up review. For this review, I gave another 5 stars because of Trevor and his stellar customer service, knowledge, and . Trevor was phenomenal at setting expectations, solving any issues that arose, and follow through. His goal was to make me happy as a customer, and he succeeded. An A/C unit is a big purchase, and I wanted to ensure that it was installed correctly (I had horrible prior experiences with other companies). Trevor was meticulous, and his helper Brian was too. I would recommend this company to anyone and feel good about my recommendation. Thank you for living up to your name, Simply the Best, and thank you for employing Trevor. He is a gem!!!

Sloppy work and cut corners on my installation. Many thousands of dollars down the drain getting it fixed. What a disaster. Switched to another company and got it done right. I wish I had never called them in the first place.

I've use this company since about 2010 when my old system needed help. They were able to limp it along for a few years until I could afford a new one. The install was OK, but have learned that it was below par. Before my recent check-up by Trevor I felt I was getting decent service for the money. After Trevors visit I feel better about renewing the service contract for another 5 years. He corrected a miscalculation from a previous tech along with an issue that was left over from the install.