Appliance Repair reviews in Mesa, Arizona

I purchased a Maytag washer, was very impressed with the sales person, taking the time to explain the features on the washers. It was delivered the next day, delivery men were GREAT! Upon washing clothes I noticed a leak from underneath washer. DEAN, the repairman came out the next day & discovered it was a hose that needed to be replaced. He came out the next day & fixed it. He is a 10* repairman, professional, nice, but most of all effects. THANK YOU DEAN FOR GREAT JOB! I LOVE MY WASHER. THANK YOU TO ALL @ SPENCER'S!!!

I hate writing bad reviews but our experience with Best Appliance Service AZ went from friendly to frustrating to comical to maddening. We used them before a few years ago for a warranty issue with our ice maker through Spencer’s. When the ice maker broke AGAIN, we called them. They came out SEVEN TIMES (or was it 6… it’s all a blur). The tech was very nice but most of those visits he fiddled with things and then nothing was fixed. He finally installed a “new” ice maker, was in and out within 15 min, and here we are days later with it still broken. All those visits we had to chain ourselves to our house waiting in our two hour window. For nothing. So frustrating. Gah. (And still no ice)

Great experience top to bottom. From scheduling to service. Justin was the tech that was just at our house. So nice! Went above and beyond for us. We have been pulling our hair out with this dishwasher and he fixed it and didnt make me feel stupid about it. Even played with our dogs! 100% recommend.

Justin needs a gold star, what a pleasant guy. He explains everything which is amazing. I will continue to refer to this company

Avery did a miraculous job repairing our dryer today! Saved us having to replace the entire thing by thinking out of the box. Great communication and very friendly. Will definitely use Best Appliance Service AZ again! 5⭐️⭐️⭐️⭐️⭐️

Jason on the East Valley side came and replaced the heating element in my very old electric oven, in less than an hour! Very grateful for quick, efficient and reasonably priced service! Our new go-to for appliance repair!

Lee was a fantastic tech. He was knowledgeable, friendly, tidy, efficient -- all the things you could want from a service call... and friendly with my dogs, too. Thank you, Lee! Arlo says hi. 🐾

This review is for company only not tech.first of all phone staff are a little vague.. then then they made 2 appt for me..would not have known but I called them to ask a question
Their charges are outragous..$169 for just the sevice call. . I didn't choose them Spensers did. I would not have chosen them as their reviews under their original name Goldwing was only 1.8. I see they are a bit better now but not much.

Home warranty company assigned them. Tech showed up accepted my $100 payment then did nothing as the dishwasher gave the error code. He then criticized the home warranty company and said he would send it to them. The home warranty called me and said they were not going to repair it, but would pay me the value of it to replace it. So I went to Lowe's bought another and they are installing it. So the tech did nothing and has not returned the $100 after two phone calls.

Justin did an outstanding job with repairing my refrigerator! He is genuine and patient in explaining what he is doing and why. He is very approachable and top notch!! 👍😃
~Barb Bloem~

This is the absolute best company that I’ve ever had in my home repairing anything! Adam was beyond knowledgable and if I could give him 10 stars then I would! My whirlpool refrigerator is working perfectly now and is completely level and so are the doors! I’ve had my fair share of people working on appliances this month and Spencer’s sent this company out and they are AWESOME!!!!!! Adam was so professional and worked on my refrigerator as if it was his own and took great care to put it back together! This is the only company I’m gonna be calling from now on and requesting Adam!!!!

We recently purchased a high-end washer and dryer from Spencer‘s. We noticed that there was a horrific grinding winding sound in the washer when the tumbler would reach a certain speed. I took a video to demonstrate what was going on and went back to the Spencer’s store where we purchased the appliances. They made arrangements for a service person to come out. Alex came out and did troubleshooting. He could not locate any issues. But as he was trying one more thing, he recognized that the sound was coming from the way the stackable washer and dryer have been installed. When the washer would reach a certain velocity, it would start shaking the dryer and the horrible sound was coming from the way the washer and dryer were hitting each other as the tumbler went around.
Alex was going to report what he discovered and pass it on to Spencer‘s. Because it seemed that Spencer‘s should send out their installation team to reinstall the stackable on top of each other to get rid of the noise. I did not hear back from Spencer‘s. But while I was waiting to hear back, Alex followed up to see if I had heard back. I told him I had not. I was getting ready to go back to the store and find out where we stood when I got a call that Alex that he and a team member of his would be out to work on reinstalling it. Alex and Anthony did a fantastic job Taking it apart, determining that the brackets needed to be adjusted and shimmed in certain areas. As a result, I have a silent and quiet washer and dryer. I received exceptional customer service from Alex and I’m grateful that Anthony was there to assist him in Fix the problem. It is wonderful to see that there are truly technicians who care about Customer Service and go above and beyond to deliver exceptional service. Thank you, Alex and Anthony.

The tech that fixed my dishwasher scratched my floor when pushing it back into place. When I called and talked to his supervisor, I was met with accusations that it was scratched before he came to repair it. Their response over the phone "how will I know you didn't do that?" was not the professional response I would expect from any decent business. I will never use them again.

I am so very happy with the services I received. "Thank you" very much Lee for your kindness, patience, honesty, and for explaining everything that needed to be done. My stove and ice maker work like they both are brand new. I will absolutely refer all my family and friends to Best Appliance services. Thank you again for providing great service.

Excellent Service! Technician, Adam G , was very professional and had the issue resolved quickly. Even tossed a dryer sheet in the dryer and started it for us before leaving. Highly recommend if you ever have any appliance issues.

I called in a service request for my new washer which wasn’t turning on. Cory came out, within the time period he had set with me, and was the most clean, knowledgeable and personable serviceman I’ve ever had! The problem I had was unusual, but Cory knew exactly what it was! He even was able to find a solution for me that was a good, and reasonably priced solution. If you need any appliance repair, I highly recommend! If possible, ask for Cory! Thank you, Cory for your help!!!

We are stuck with this repair company b/c Spencers sells an extended warranty package with an exclusive provider, but then they remove all accountability from everyone. We've been attempting to get a fridge repaired for 6 months with no success and no resolution. They have come out 3 times to fix an ice maker on a 1.5 year old refrigerator, and the issue still isn't resolved.

Horrible, horrible customer service. Stephanie is rude and condescending. Been waiting since 12/1/22 for service to my washer and dryer. After no-showing 12/1/22 the tech came on 12/3/22. He said he had to order the parts and gold wing will call me on 12/9/22. Nobody has called me. I’ve called to follow up. On 12/21/22 Shawn said he was getting an ETA and would get back to me. On 12/30/22 I asked for an update and Stephanie said to call her on 1/7/22 to schedule service. I called today and she could careless parts are not there and the managers request for eta has been ignored. This is wayyyy too long to go without an every day practical need. I will never buy another thing at Spencers since this used this awful facility.

I would not recommend Goldwing Appliance. They are dishonest and unreliable. They came out to repair our refrigerator, charged us $85.00 for a service call and the repair man said he would have to order the part. A week went by with no response, called and they finally came out with the part to right side of the door, instead of the left. He said he would have to order the part. Another week went by, no response, called, the employee said she would have the repair person call us. We waited a few days, no response, called again. The employee said they didn’t make the part anymore. I asked her to have the repair man call us. If they make the right side, why not the left. We waited a few days, no response. I got on the internet found the part in less than 5 minutes, ordered, and had in two days. Went on YouTube to see how to replace. Repaired in less than 3 days myself. We waited 3 weeks with no response or repair.
I would recommend to Spencer Appliance to find another repair company, Goldwing employee’s are not qualified or reliable. Very dissatisfied with their service, would not recommend to anyone.

I would give them a zero if I could. They came out & looked at our Whirlpool dishwasher because it wasn't drying & sometimes wasn't even washing. They did a "diagnostic" test & said that a sensor needed 2 be replaced. So we spend $103, wait two weeks & the sensor gets replaced. Now, the dishwasher doesn't work at all!!!! It's still not drying & half the time doesn't wash at all. We had 2 stand there & listen 2 it 2 make sure it was getting water 2 it & starting the wash. My husband called 2 get a refund on the part. He told them that it wasn't fixed & we weren't putting any more money into a 7 year old dishwasher. Needless 2 say we haven't heard back or gotten our money back 4 the part. WORST SERVICE EVER!!!

They came out in June to fix lights inside my refrigerator. It's almost November and still not fixed. They claim parts are on backorder back in August. Now I can't get anyone to answer the phone. Covid supply issues are over, you need to come up with another story. I can't believe this company is still in business. DO NOT buy the extended warranty from Spencers with this company.