Appliance Repair reviews in Mesa, Arizona

This Company is RIDICULOUS! Been waiting over a month and half for washer parts, I was told 1 week then 21 days then it changed to and additional 2weeks! I don't know how they are still in business. I was told by the manager they don't have workers for rural areas (Casa Grande) so I can only get someone out on a Wednesday... In which I work doubles! So I asked what time so I can have someone be at my house and they said they'll call in the morning to let me know. This is your warning DO NOT get Goldwin lg for warranty!

I recently had a 1.5 year old Bosch dishwasher stop working. I had Goldwing out, and Brad was super knowledgeable and helpful. He diagnosed the problem quickly, and when hearing that i was out of warranty, even recommended to me that i should contact Bosch to see if they would cover it.

Sure enough, after stating my case, Bosch covered the entire thing, even my original service call fee!

Yes, i was out a dishwasher for nearly 2 months, which was awful. But it was NOT Goldwings fault. The part took awhile to come in (thank you national supply issues) and Goldwings service schedule was busy, so each time i called to have them out, it was nearly a 2 week wait.

The service provided was professional and did the job! Currently running my dishwasher as we speak, and i didn’t have to pay a cent.

Highly recommend!

I have a Samsung front load washer purchased from Spencer's. I placed the Service request in DECEMBER of 2022. I am writing this on AUGUST 18, 2023. They say the parts are not available, however I can order them on Amazon easily. I believe the service contract is owned by a company called Century. I believe there should be a class action lawsuit filed with the Attorney General for the state of Arizona, naming Goldwing, Century, and Spencers. This company is bad news. They never answer the phone, hardly ever respond to email. This is criminal. I paid money for a warranty that probably will never be used.

This is the second time I have had to use this Goldwing service to get my Samsung refrigerator fixed for a freezer and ice maker issue. I did not like how long it took for the last repair to get done - last time alot of food went bad along with money. This is the second time that I have used this company - first its a week to diagnose the issue, then it two weeks or more to schedule for a repair. If you are in the business to fix appliances then have the parts readily available or know where to get them locally. (Hint - order it through Amazon) , you might actually get good reviews if you put in a little effort to make customers happy with an efficient and non time consuming service. If I could give a negative five stars I would. They move slower than a three-toed sloth!!!! No rush or motivation to complete repairs and/or follow through to at least advise how long it will be until it can be fixed. No, I had to call and ask and a employee who has been their for three years: When could I get scheduled? She advised it takes two weeks to get the part. By the time I get this refrigerator fixed it will be a month or more process. Slowest service ever- I do not recommend!!!!

Believe every 1-Star review you see. This company brings into question having a Zero star rating. The only reason this company is in business is due to contracting with Centurion Extended Warranty sold through Spencers.
I cannot wait till this warranty expires and I never have to deal with Goldwing ever again.
Spencer’s has also lost us as a customer due to not being able to purchase a reputable warranty for the appliances we spend thousands on.

This place is terrible! As a nurse and single mom I buy warranties to ensure all my things are working appropriately because I don’t have the money to buy things on the fly. So I call about my freezer not working and they said since it was under Warrenty it would be no charge to have someone look at it. Well apparently it must have just been left open to cause the light to go out and what not so they charged me 129 dollars and didn’t even clean it out for me. I wish I would have done more research but as a nurse working long hours I didn’t have time. Had I known there would be a charge I would have waited but I was told there was no charge. Shame on you this could have been communicated the guy was literally here for 10 mins I’m not sure he even checked my lines. And 129 dollars for a ten min visit and he didn’t even offer to clean out the ice.

Getting an extended warranty with Goldwing offered by Spencer's is a huge mistake... We have been waiting on our washer to be repaired for over a month now, and have been struggling with laundry piling up. Anytime I contact them their receptionist is clueless and is unable to offer me an answer for anything, and if she calls me back she still does not have an answer on when I can expect my washer to be repaired, and did not even offer any solutions or replacing the appliance until they could get the other one repaired, so that we can at least get some laundry done. Save your money and steer clear of this company. They will take your money, but take forever on repairs, and will not offer replacement. They drag it out until your extended warranty ends, anything to avoid replacing or properly repairing your appliance(s)

Our KitchenAId microwave has not worked right for 7-8 months, we purchased a 4 year warranty, what a joke!!!! We had a technician come the end of March, he said it needed all new parts inside. It is under full warranty, we are still waiting for the parts to come in!! I have called them with them saying they will call right back when they check on it-----nope, never have received a call back. GREAT USELESS CUSTOMER SERVICE!! The end of our buying anything at Spencers!

Worst service ever! Purchased stove at Spencer's and got the extended warranty. Stove went out Nov 3, soonest appt for tech to come out was Nov. 11. No word or update from company, finally called Nov 22 and was told the part would be in on the 28th. 28th came and gone. Called GoldWing Appliance multiple times, always had excuse or waiting on manager to provide update. On 12/16 I called again, horrible service, demanded manager name and number. Called the parts manager (so I was told that I was calling). They were rude and very unhelpful. Finally got part installed on the 28th of December. The repair tech seemed uninterested. Zero communication, barely a hi. I will never buy from Spencer's again if this is the company they continue to use for warranty. Not worth the "savings".

We're not sure why all the bad reviews. Our experience with Goldwing and Rob was excellent. We needed repairs to our Whirlpool ice maker and there was a leak that needed fixing. Our appointment was scheduled right away. Rob communicated throughout the process to work with our schedule and pinpoint a time to meet. Our part was not immediately available but Rob worked to find our part and install it quickly.
We will definitely use Gold Wing for all of our repair needs and highly recommend them.

We’re 3 months in to trying to get our dishwasher repaired. I’ve had to constantly reach out to them to figure out what’s going on.
The tech said in the first year of warranty they’re supposed to order directly from the manufacturer.
Today a tech came out with the WRONG part because they didn’t not confirm the correct part number when ordering. Not even an apology
They also did not order from Samsung, they order from reliable parts who is a wholesaler.
Also, they said it takes 10 days plus getting to gold wing. That doesn’t take 3 months
Constant run around and lies from customer service and when you point out the misinformation that you’ve been given from speaking to others they just get frustrated and blame it on each other rather than owning up and apologizing. Super unprofessional

Our new ticket for part says EXPEDITED so let’s see how long this will take this time

I am officially at 5 months and my freezer is still not 100% repaired. They fixed the ice bin about 3 weeks ago only they didn't test the ice maker, it was not working properly, crushed ice was not working. A tech came back out and advised a new part would be needed, its has been weeks with no answer. I simply want my freezer repaired to the condition it was in. I wish I had never purchased a warranty from Spencer's and I am so glad I filed complaints with the BBB for both Goldwing and Spencer's.

Been trying to work with Goldwing for the past 5 months to fix our dishwasher. We still have no working dishwasher and they have canceled our service day twice in the last month. Their customer service stinks. If you have an option choose any other company! Oh and don’t buy anything from Spencer’s. They sold us the broken dishwasher and have never helped us fix it or the water damage it caused to our kitchen. What a joke 😡

If I could give this company a -5 stars I would. I had to wait several weeks for an appointment. When the technician finally showed up he wasn’t in my house a total of five minutes. Brad came through the door, I had laundry out to show him what was happening to the clothing. He did not want to hear it and basically said I didn’t know how to sort laundry. He walked into the laundry room and asked me how often I clean my new washer. Told me the dryer was too close to the wall. I countered that the issues I’m having have nothing to do with either of those things. Then he said “I can see how this is going to go “picked up his stuff, told me to call Speed Queen, walked out the door and left.
Trying to report him to the office proved to be a little bit of a challenge. I did finally speak to the manager who was apologetic but offered no help. After some prodding and probing they referred me to another service company called Mr. Appliance.
Mr. Appliance has been nothing short of remarkable to deal with. Their technician, David, is polite, respectful, diligent and caring. The support he gets from his office is the same. The only thing I can say about Goldwing is that they referred me to the right company because they couldn’t get the job done due to attitude. Please read some of these reviews before you choose to go with Goldwing.

I reported an issue to my dryer and was called by Rosie @2:32 pm on 01/23, who indicated it would be 10 days to get tech out. I declined and called censurion to be told Goldwing is the absolute ONLY company I can schedule with. I called back to Goldwing on 01/23/2024 @ 2:37 pm and spoke with Aaron and requested to schedule the appt afterall. He confirmed the appt, told me lee would be tech, and that he would reach out in the AM to schedule time window for that date on 02/02/2024. Fast forward to 02/02 and I receive no call. I follow-up with Goldwing to be told there is no ticket or appt set. UNACCEPTABLE. Only supervisor is Sean and he was away from office for hours for training of techs. When asked for additional supervisory info, I was told company is owned by employees and there is not one. What a complete joke of a company and the 1 star rating is indicitive of the terrible service. Only nice part was Rosie, who was actually pleasant.

If only I could leave negative stars! Wished I had read reviews on this place before I called them. Only called them because my "under warranty ", less than a year old washer broke. Bought from spencers and that's who they told me to call. Goldwing made me wait 10 days for the repairman. He fixed it and I was able to wash 3 loads of laundry, then it started making the same noise. I call goldwing back, just a few hours after the repair. Now they tell me it'll be 9 days before before the repairman will be back. Totally NOT ACCEPTABLE! Spoke with spencers, that's when I find out spencers owns goldwing. I paid another repair service $287.00 to fix my "under warranty" washer. I do not recommend using goldwing appliance repair.

If I could give zero stars, I would. These guys are the worst warranty company I’ve ever had to deal with. We have an extended warranty for our refrigerator that was purchased from Spencer’s TV & Appliance. Goldwing Warranty has been out SIX times to fix the icemaker. They refuse to replace it and each time they come out, they just do some minor fix, which does not last very long. I am so tired of dealing with these guys. They also require that you set an appointment for a FULL day and do not let you know the 4 hour time slot until the day of. This requires a full day off of work to evaluate the problem, then ANOTHER full day off of work for them to come back and fix the problem. This whole thing is ridiculous.

Purchased an LG washer from spencers a few years ago but just last year it started to make some weird noise. I purchased the extended warranty so I called goldwing and I gotta tell you they are terrible. The tech has come out several times already and everything he leaves it keeps making the same noise over and over again. I have been trying to get it fixed since last year. Now I can't even use it because it has gotten worse. The guy ordered the part back in March it is now June and still the same answer the part is back ordered. I'm about ready to give up and call a different company. I had used several different companies to work on my appliances and goldwing is by far the worst company I have ever dealt with. I will never purchase anything with Spencers ever again this is ridiculous.

If I could give negative stars I would. Technician came out a month after scheduling and told my wife she was using the wrong soap and that's why the dishwasher wasn't working properly.
I had them back out again and the same exact technician came to the door and immediately said "I don't even know why I'm here again."
It took me convincing him to actually open up the front of the dishwasher, not just run a test cycle, for him to realize the water pump had failed.
I even tried calling Spencers and they said it's on Goldwing and if I came in to speak with them I'd be told the same thing.
After buying every appliance in our house from Spencers I can confidently say we will never purchase anything from them ever again.

Don't call this company. I bought the warranty through Spencers for my Fridge, which needed service less than a year after I bought it. Goldwing came to my house in August of 2022. They did a temporary fix and said that they'd order the part. In October I called and asked for an update and why they'd never been in touch. They said they had no reason to be in touch and the part was arriving in December of 2022. It's now the end of February 2023 and it's still radio silence from this terrible company. I called again and they said "oh, the part never arrived." I asked why they did not follow up when it didn't come as promised and their excuse was there's nothing to prompt them to follow up. I actually will never buy from Spencer's again because this is the only company they allow to service their warranty.

We called Spencer’s to find out who we need to have our “Speed Queen stackable washer/dryer” fixed. Since it was still under warranty, we had to call Goldwing Appliance Repair. They came out within a week, diagnosed the dryer as having a failed heater assembly & told us the parts had to be ordered & would be here in 7-10 business days. After 3 weeks went by, it was 6/12/22, & I called to get a status update. I was told that now the parts should be in by 6/21/22. It ended up not getting here until 7/1/22. We finally had the repair person back to install the parts. He told us that his testing device still showed a blockage in the venting. We explained that we had a dryer vent cleaning company out and they said it was clear. He argued with me immediately and just kept repeating himself. I told him the vent cleaners even cut their rate because they didn’t find anything and didn’t want to charge us for the work that wasn’t needed. He just wouldn’t stop arguing & wanted to convince me he was right. I just said “thank you, we’ll take care of it”, but he wanted to know for sure I was going to have them over again. Oh my…