HVAC reviews in Mesa, Arizona

I have used Manny’s air in the past was very happy with their performance and price.
This time I had an emergency and I can’t tell you how glad I am that I contacted them again. From advice to taking care of the problem, Manny’s air came through. The staff is friendly and the techs are knowledgeable. I had a new unit installed and it all happened so smoothly. If you need maintenance or a new unit like I did, I would highly recommend them.

Manny’s Air es lo mejor. Me ayudaron con la instalación de una unidad nueva. Los empleados son muy amables y los técnicos tienes la experiencia. So necesitas mantenimiento o unidad nueva, te los recomiendo.

BUYER BEWARE!

Manny's Air provides TERRIBLE installation and customer service.

REPLYING TO MANNY'S RESPONSE BELOW: I want to clarify that my review is NOT about maintenance or timing issues. The concern stems from an improper installation that has not been addressed despite my FOUR calls to your team. It’s disappointing that no one took the time to come and inspect the installation or discuss our concerns without us needing to pay for a visit. This lack of follow-up and support is what I consider poor customer service.

ORIGINAL REVIEW:
I want to share my beyond-disappointing experience with Manny's Air. We bought our home in early 2020, and a 4 Ton 16 Seer Split Heat Pump had been installed by Manny's Air less than a year before for the previous owner. Earlier this year, we noticed water leaking from the top pipe outside and had a maintenance company inspect it. We were shocked to discover the unit was installed incorrectly.

Here’s a list of SOME of the issues we found:
• The unit was tilted away from the primary drain, causing water to drip into the secondary drain pan, which is now rusting.
• No return plenum was installed, even though the manufacturer recommended it. The return ductwork is connected directly to the case coil, creating a 90-degree kink that restricts airflow.
• The inner air conduit is partially exposed, with the return collar plate appearing undersized, reused, and patched with mastic tape and duct sealant.
• The electrical entry wasn’t secured with a non-metallic cable connector, leaving it out of code.
• Over an inch of water sits in the primary drain pan, with half an inch at the front. The blower cabinet insulation is soaked, and rust is already spreading on the coil, case coil cabinet, blower housing, and electrical section.
• An incorrect trap was used instead of the manufacturer-recommended P-trap with a 2" minimum drop.

To be sure, we had two more companies inspect the unit independently without sharing the findings of the others. BOTH confirmed the installation was incorrect. We have paperwork, photos, and videos documenting all of this.

Manny’s Air’s response? ABSOLUTELY UNACCEPTABLE. Despite multiple attempts to contact them, they repeatedly brushed us off and demanded a $95 service fee just to come out, even though it was their poor installation at fault. When I asked to speak to the owner, I was told "maybe" Manny would call back, but he was always "too busy." Finally, they claimed they had no responsibility since we didn’t install the unit; the previous owners did.

This company DOES NOT stand behind its work and refuses to acknowledge its mistakes. This is very disappointing for a family-run business!

Keep this in mind before considering Manny’s Air.

I had an old condenser and air handler replaced with a high efficiency Daikin system and the work was smooth and excellent, Everything came out perfect and on schedule with an excellent price and warrantee. I Highly Recommend for you to contact them for all of your related needs.

Very unprofessional and rude. Would not recommend.

Great people, great service. They are family owned and know what they are doing.

This company does great work at very reasonable prices. Very prompt.

Fast and friendly....good service...just haven't received my receipt

Ben went above and beyond to get our AC back up and running. Best service in Arizona!

Our AC wasn't working. Ben got out here the same day and fixed in literally in 10 minutes.

Ac went out last night called them they came out this morning and took care of it. You need your ac service I recommend calling these guys they will get your house cooled off again thanks fresh breeze.

The owner came to our home after 9PM to fix our AC unit. He was prompt and affordable. Highly recommend

The owner Ben is a fantastic guy and really knows his stuff. Super reasonable pricing and the job is always done right! I recommend this company to everyone!

I have had Fresh Breeze come out to our home on multiple occasions and they have always been very thorough in their explanation of what that are doing. I highly recommend them and they are truly trustworthy.

We had Ben respond for a breakdown. The service was outstanding, fast and reasonably priced. Outstanding 5 star service, highly recommended!

It was 115 out and they came and fixed my AC.
Super helpful and friendly.
I truly appreciated the emergency help since I have a dog.
I’m very grateful and happy with the service.

Came out within 30 minutes. Honest, could have told me anything but was totally honest about the repair. This is my HVAC company when its time for system replacement and any problems we have.

When having your A/C worked on (by the lowest bidder) make sure when they say "ok you're all done!" That they've plugged in the fuse thingy. He never turned our condenser back on so the a/c never actually turned back on. 🤨🥵🥵🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️

These guys were great and a pleasure to deal with. My a/c broke and they were out to fix it in 2 hours. I got a good price and I didnt feel like I just got ripped off like at the fancy places. Definetly will use again.

If you are in need of help with your AC call Fresh Breeze. They take great care of you. Very reliable. Very honest. Very knowledgeable. Very nice and professional individuals. Call them!

Ben has always been quick, reliable, and great to work with. Our units are old and Ben has always kept us informed as to whether we should repair or replace. I appreciate Ben’s insight and being budget conscientious.

My A/C stopped working on a over 100 degree day in June. I called them for service and they were at my house within an hour and half to take a look at my unit. They only charged for the repair, no service fee and fixed it within the hour at an inexpensive cost. Highly recommend!!