Appliance Repair reviews in Phoenix, Arizona

Based on your responses to your reviews/customers, you should not have a company sir. Regardless of what people paid out of pocket you are expected to at least answer the phone when you have been contracted by a large warranty company. At the VERY least, return one phone call back within a three week period of time. Your customers aren’t asking for much, just common courtesy. And maybe don’t get drunk and start angry-responding to your reviews. Every single one of them is public, boomer.

The worse experience I have ever had. They didn't even show up! Sent a message about car malfunction and failed to follow up with more information. I had to cancel my service with them because they had awful customer service and communication skills. Don't use this company if you want to get any actual service done. And good luck trying to talk to anyone who can actually help you. I would have given them 0 stars if possible.

Kirk is my favorite appliance repair man I’ve ever used! He was knowledgeable, thorough and honest. His price point is reasonable and fair. He came when he said he would, and even came on a Saturday. I will recommend him to anyone that needs their appliances fixed. Thank you Kirk!!

It seems like warranty customers may have issues with them — but maybe it’s an issue with the warranty company because Hew’s was awesome to deal with!

Kirk quickly responded to my yelp request for fixing my Amana washer which randomly wouldn't turn on. He came first thing the next day and fixed it. He went the extra mile by going to pick up a part and called to ask if I wanted him to order the part for cheaper for delivery the next day or buy it in a local store for a little bit more. I decided I didn't want to wait, but it was kind of him to offer me a cheaper option had I been willing to wait.

He showed up within the timeframe window he gave. He explained what the issue was and was kind and professional throughout the fix.

I'd definitely use his services again!

No call, no show TWICE! Unfortunately my client was assigned this company as their service provider through their home warranty company. They were scheduled to come out the first time but when the end of the time window assigned for service was reached, we called and were told that they had no idea where our tech was and was then hung up on... If this was for my personal property, I surely wouldn't try to reschedule with such an unprofessional business, however, it was not and my client's warranty company wanted to have this company complete the work. (I'm assuming they are under a contract of sorts?) Anywho, the second appointment time came and went. This time it was no accident and an obvious lack of customer service. If you want someone to fix your problem, call a different company because this one can't even show up. The response to other people's reviews alone is enough to make any sane person not walk but RUN AWAY! 🤦🏻‍♀️

Hew’s answered my Yelp request for washing machine repair. I talked to Kirk and told him what the problem was. He said he could fix it and try to fit me in the next day. He was able to come and make the repair the following day. He brought the right part with him and the charge for parts and labor was less than any other company. Will call Hew’s first for any future appliance repair. He even let me hold the flashlight!

RUN!!!!!! This company is horrible!!!! My mother's washing machine broke and I called her home warranty company and this was the company they gave us. Called and made an appointment with no issues they came out that Monday 08/24/20. They stated that they needed prior auth from the warranty company and they would be in touch. By Wednesday 08/26/20 did not hear anything so I called and left a message. Thursday 08/27/2020, Friday 08/29/2020, Tuesday 09/01/2020 and Wednesday 09/02/2020 I called and left messages and NEVER heard back from anyone. I told them I have left several messages to no avail and I got promises that someone would call me back. So on 09/02/20, I called our warranty company only to find out that they never submitted anything for prior auth. The warranty company called and was told that they would submit the prior auth and they would call me back. Well, guess what I still have not received a call from them.
We are going on 1 1/2 weeks that her washing machine is not fixed with no date in sight. I told the warranty company I don't want them out because they can't seem to get their stuff in order. My warranty company asked that I give them 24 hours to comply which I know they won't. I don't understand how someone can run a business like this. It looks like they must treat the customers that pay full price different then warranty customers based upon reviews but if so then DO NOT take the warranty customers that is their choice. So again if you want your appliance fixed then don't bother calling this company as you will never know when you will hear back from them!

The technician arrived and diagnosed the issue quickly. He was able to fix our washer for a very reasonable price. Thanks!

Best in the valley

Excellent service, they have something for every home

Awesome experience and the guy who came out did an excellent job.

Dale was just at my home and did a phenomenal job. I have a northland refrigerator that was installed incorrectly by the remodel construction company. Dale arrived and fixed waterline from wall to freezer, he placed a shutoff valve in a location that was easily accessible. Hooked it up to the RO system. He did a professional job, everything was neatly and correctly completed. I will always call Dale for all my appliance installations and repairs!!!!

Thank You Dale.

Some of the best installers in the valley. They work with the other trades well. They are really good at what they do. Would recommend to anyone needing such services.

Technician was not very friendly. Seemed as if my service call was an inconvenience . Ordered door seal. I had to ask about how long it would take. Was told he didn’t know. I had to ask if I would be notified. It had been over 3 weeks and I had to call Runyon to check status . Found out claim was denied. They didn’t have the consideration to call to let me know. Not happy with my experience with Runyon.

Lowes sent out 2 other company and they couldn't fix my Washing machine. Then they sent out Runyon Appliance and Runyon got the job done and was professional and took the time to listen to me about what's been happening with the Washing Machine. They were able diagnose the issue in about 5 minutes. They were able to work with my schedule and keep me updated with stauts on my parts. Thank you Runyon for being Washing machine heros.

They sent a guy out on a Thursday and he wasn't sure issue. Said someone would call me the following Monday. Its now a week and a half after that following Monday and no call. Charged me $150 which was supposed to be a credit towards repair labor. I feel like I was scammed. Don't use this company. They are either disorganized or they are really scamming people. I ended up having to buy a new refrigerator because food was going bad.

Great job. Knew exactly how to fix my fridge. Perfect

On time, professional, courteous, informative, and our washing machine works like new now.

This company was sent out as part of the Lowe’s Extended Protection Plan that I purchased. The technician that came out was knowledgeable and helpful and was able to fix the problems with my dishwasher. Unfortunately, the day after the technician came out, one of the problems came back. I called and was placed in “the queue”. The automated recording said I was 4th in the queue. After 17 minutes on hold, a woman answered and said she needed to place me on a brief hold. I was placed on hold again and the call was then dropped. I immediately called back and the automated message told me I was 9th in the queue or I could press zero to leave a message. I pressed zero and a recording came on stating that I was calling outside of business hours (I was calling at 10am) and instructed me to call back during normal business hours. I hung up and called back, to be placed 9th in the queue. I waited my turn and a woman again answered, I was able to explain my reason for the call, and then was told that she would “be right back with me”. I was placed on hold and then, again, the call was dropped. This time the woman called me back and I was able to finish with my request. All of this to say, the technician was great but trying to get a hold of anyone and interacting with the office staff is not customer friendly.

Technician didn't know what was wrong. Ordered random parts. Was told if doesn't fix let us know. Called few weeks later because was still broken. Was told i waited to long and would have to pay the fees all over again even though it was never fixed. No one listened to me and shoved contract details in my face to evade responsibility.

Very disappointed in this company they started at a 5 star after first visit but only got worse from there. Long waits to get things fixed and then don't even finish the job when done. Itb started with a motor for my dishwasher. After waiting two weeks finally got that part fixed but then while fixing that part tech broke drain house. He unplugged machine so no one would use it which made sense. Almost two weeks again part gets fixed and tech tries to leave without putting all back together. Finally all put back together and he leaves we go to push the power button because he did test it and guess what no power. Called office who reached out to the tech in which he started it is unplugged when i arrived it was unplugged so when I finished I unplugged it again.... dumbass you are the one who unplugged it of course he wasn't coming back so we plugged it back in. Will never use them again.