Appliance Repair reviews in Phoenix, Arizona

Great service. Technician was well prepared with parts and fix it right away.

If onlybI could give ZERO stars. Go elsewhere! Absolutely implorable attitudes and lack of professionalism. Charged my home warranty company after providing NO service and falsely telling AHS that I missed the appointment when THEY actually failed to make timely contact as promised.
Here's the story- An appointment was scheduled by my home warranty company on Friday (10/18/24) for the following Tuesday (10/22/24). I explained that I was unavailable to take calls that day and that my boyfriend would be the point of contact and would meet the technician at the vacant property. They gave a 4 hour window (9-11am) and indicated he would receive a courtesy call before coming to the property. I let them know if he couldn't meet them, he would leave a key and would be able to provide that information on the courtesy call.
Fast forward to appointment day... they called me twice and I didn't answer (as I told them would be the case) because I was in a meeting. They did not call the given contact
number they were INSTRUCTED to call until at the door ON PROPERTY, not the 30 minute courtesy call that was promised. Unfortunately it was a missed call and my BF called back 11 minutes after a VM was left and was on hold for another 13 minutes. By the time he actually was able to speak to someone (24 minutes later) he was told that he missed the appointment. I reached out to the technician when I was able to take a break between meetings (43 minutes after initial contact) and got no response. I then reached out to the office and had the displeasure of speaking to Shelby(?) who exhibited the most implorable attitude and lack of professionalism I have ever dealt with. She insisted that I missed the appointment when THEY never made the appropriate contact and refused to reschedule before Friday. A full week since the original contact for service. I am under contract to have this repair done before Wednesday evening and this repair company has now put me in a very undesirable situation. They clearly rely on their contracts with home warranty companies and have no interest in providing reliable service, any level of customer service, and actually LIE and blame clients for their own inadequacies. I have already been charged for a service call that they failed to complete at no fault of my own.

Rude and disrespectful technician. Told my wife that our house had an "odd odor" to it when he is working on a washer (which has not worked for a week and we have 3 children). Apparently they think it is okay to be disrespectful to those that pay them to do a job.

**Edit** Working Conditions?!? There is a laundry room upstairs with a window. I'm sorry our house wasn't up to your tech's smell and cleanliness standards. Also, you did not charge us anything because you were contracted to us by our home warranty company. Don't worry, they have been notified of your unprofessional behavior and we will ensure you are removed from their list of vendors.

If I could give NO stars, I would. Bottom line, they do not communicate, do not want to send any information in writing, they replace parts that don't fix the problem then say a different part is needed and we have to pay for both the part that they shouldn't have replaced and the broken part too if we want our machine fixed. A washing machine in my rental stopped working. I call Runyon and they scheduled me for 2 days later. Told by technician office would call me with the quote to fix it. Shelby called and said the visit service fee was $149 and we needed a control board for $195+tax. I said ok and paid $360.77 and scheduled for tech to return 5 days later, the day after part was scheduled to arrive if they ordered that day per Shelby. Mind you I paid $550+tax for this machine 2 years ago, but getting it fixed for $360 now is still less than a new machine. I was unable to be at the visit for new part installation. Tenant told me the tech put in new part and got new error codes and machine still did not work. Tech told my tenant someone would call me and left with my working part. No one reached out to me and 6 days later I finally got hold of someone, Shelby again. When I told her I still had a non-working machine and was frustrated as no one has reached out to me, she put me on hold because she did not know what the situation was and needed to reach out to the tech and supervisor to find out. After on hold for a while, she came back on the line to tell me that they had called Maytag to find out what was needed to fix the problem for the new error codes and the part to fix it will be another $300+ and they ordered the part and it will arrive tomorrow and they were sorry no one reached out to tell me. I said I don't think so, I am not paying for something that didn't fix my machine and I would never have agreed to another $300+ part as that means this repair costs more than the machine! If the tech had bothered to call me while he was at the appointment, because he had my phone number as I had spoken with him earlier when he called to give me his ETA, I would have told him to put back my working part and or at the very least leave me my working part in case that newly installed part fails, then I would have a working one to replace it with and not have to buy a new one, again. As I was trying to express my frustration to Shelby and ask why I wasn't called and why I hadn't been emailed anything as I had asked the tech for visit notes the first time and was told the office would send them, Shelby kept speaking over me and told me since I approved the repair over the phone and didn't give her my email address she didn't have to send me anything. I said you do have my email address as you sent me an emailed receipt for the payment. I know my voice did get a bit louder because instead of letting me finish a thought she kept talking over me. Then she said to me she wouldn't be spoken to this way. I'm sorry, what? Spoken to this way?!?!! I wasn't yelling, cussing, or calling her names. I was being an unhappy customer who was getting frustrated because she wasn't more apologetic for the situation. No one had called to speak to me or communicated via email or text with me which is why we were having this conversation in the first place. I said I was of course willing to pay for the service call but not for a part that didn't need to be replaced. She explained that as soon as the part was installed it was mine and now used. Part of me understands this, but then again, if I buy a part from an online seller and the part turns out to not be the problem, I have always been able to return the part. I could go on, but let's just say, if you've gotten this far reading this review, you have been warned. And please know, I don't typically write reviews unless the service is either so outstandingly good or bad it deserves mentioning. And Runyon is definitely NOT GOOD.

This is a response to the previous review from Amber , since the owner of Runyon wants to reply with false info knowing we can’t reply! The “supervisor “ that called me was trying to show up BEFORE 11 Before the window we discussed not after or between. When I expressed I was not available he said he can’t do anything after 2 and he was going to call the office and call me back. He called the office and they pulled me off the schedule without hesitation . NO ONE returned my phone call I had to call back in to see if someone can come a little later. They advised they couldn’t and rescheduled me. They didn’t even try to have him come between the agreed time of 11-3 !!!!

The technician was very pleasant, professional, and knowledgeable, also answered all my questions. I will definitely recommend Runyon to friends and family 😊

The gentleman that came to fix my washer, stayed well over an hour. He tried very hard to find the leak, and as usual it never leaked while he was here. I'm just going to have to check on loads a lot more to catch exactly when it leaks. The repair guy was Fantastic though, I've never had anyone stay as long as he did. So thank you so much for trying, much appreciated.....

It is a great company from the time I called very courteous and helpful got me an appointment within a day the technician Don was very knowledgeable and did an excellent job I would definitely use again and recommend to friends

Communicated well with me about appointment times and arrived at agreed upon time. Technician was pleasant and capable. The issue was resolved in one visit. I wish they had been able to schedule a day sooner. Otherwise, they were top notch.

I was pleasantly surprised by the technician that analyzed the problem and the one that did the repair. The oven was up and operational in about 15 minutes

Allen arrived right when he said he would with very clear communication. He was able to diagnose the issue within minutes and had already brought the parts needed. He was in and out within ten minutes and made sure to test the microwave before leaving. Great experience & would recommend.

The best service ! So grateful for the knowledge this hard-working man to fix my fridge. thank you for getting out here so quick too! Definitely recommend this Awesome Place to fix your appliance !!!

Man! Stay away from this company! They don’t even trust their own technicians. 6 appointments later and now 3 weeks without a washer and they still can’t fix it. They give a window then try to show up before that window and when I wasn’t available they took me off the schedule so now I have to wait another two days !!!! It’s honestly a joke at this point. Their lead tech was dismissive and didn’t even call me back. You can’t speak with a manager and the scheduler doesn’t care much for anything but scheduling so there’s no support there. Then they lie and risk another bad review just to argue with me over google reviews! This company then just submitted info to my warranty company to just replace the machine. I get no phone call or anything. Just a very unprofessional experience.

Have u ever wished u could just have a normal conversation about an appliance problem without being interrupted with .. u just need to schedule an appointment! I was not unwilling to schedule an appliance repair appointment but I was wishing I could simply explain my problem before I had someone come out . Well wishes do come true , I called - Shelby listened - she said try this / i tried " this " and 60 seconds later my oven was working .

So if Shelby has not addressed the company on how to share user friendly skills - she should. Business was not lost by me not scheduling an apt... , Runyon repair has advertising that money can't buy .. almost wish I had another appliance problem just to see Shelby in action ....( almost)

Old school Shelby , rock on .... thank u .
Just imagine - "Runyon -Shelby "
- Just give us a call
Tom Leach -
4-14-25

I had an extremely positive and impressive experience with Runyon Appliance.

They were the least expensive, confirmed my appointment, and the tech showed up on time. He performed the job quickly and efficiently and was friendly and nice.

Couldn’t have asked for a better experience.

My washer needed parts replaced. I waited an entire WEEK for them to arrive for the tech to come in, do nothing but fart around for 5 minutes, show us a picture of a peso on his phone saying "this was stuck in your machine, should be good now" WITHOUT REPLACING THE PARTS ANYWAY, MIND YOU. And my washer is... STILL NOT RUNNING. What kind of mediocre service are you providing here? I highly, highly recommend a different company because I can't even call them today as they close at 4pm. Wow.

I have zero stars to give because they have not come out and repair my microwave like they were supposed to. I’ve been waiting for a month! I need my microwave repaired! I shared with your company, after they have come out the last time to fix it that it was starting to smell like something electrical was burning, and I was told that it’s because of wiring. My children and I live in my home and the last thing I need is for ANYONE to have to deal with losing either their lives, family member lives, and/or their homes, which could lead to other homes catching fire, over someone who lacks concern, lack of response, and professionalism. So, here is my review. I need my microwave repaired!

Getting the runaround, one moment the part is on the way next moment they have to order from somewhere else. Now being told there next available appointment isn’t till Tuesday. So that will now be two weeks without a refrigerator. I don’t recommend this business with this bad experience in play! Will follow up if it gets fixed or not. Adding to Runyon‘s reply 1. Can you please explain when you called us to explain the parts weren’t coming and times and dates would be appropriate because we called you for any updates. 2. Tenille spoke with Shelby and informed me how rude of a woman she was. 3 All your bad reviews are pretty consistent with what I’m complaining with. I don’t know if you read them thoroughly or just replied like nothing‘s going on. Just a show you’re trying to be the good guy. 4. We use a warranty company so we don’t have to pay $5000 for a new fridge every time it breaks down you can understand our frustration of family of five not having a refrigerator for two weeks. There is a thing in shipping called expediting. I feel like if it was your fridge it would be fixed already.

ZERO STAR!!!
I wouldn’t recommend this CO. to anyone! They never respond, and their technicians always give you the run around. Since they came out on 3 separate occasions and unable to fix my washer properly, and now the fourth visit out “ I overloaded my washer “ I told them numerous times it’s when the washer would spin with 4 towels on bulky it shook all over the place and caused basket to fall off and damaged the plastic. (Washer is in same condition every time they came out) Why would I purposely damage my washer then risk not having it fixed or replaced? All Runyon did was replace hooks. They shouldn’t be in businesses I will also file a complaint with the BBB. What’s the purpose of purchasing warranty if in the end they work together and lie so they don’t have to replace appliances after the 3rd time it continues to break.

We were impressed by the great service Stefan provided to fix our washing machine. He was knowledgeable, professional, and very efficient. Thank you!!

Our in-refrigerator ice maker was in need of repair. Runyon was a recommendation from our home insurance and Chandler did a great job of replacing the ice maker. He showed me the defective part, explained why it was defective, and replaced the unit with a new one. Scheduling was easy and timely.