Appliance Repair reviews in Phoenix, Arizona

Absolutely EXCELLENT service!! I’m not sure what other people expect from repair companies but obviously in a world of entitled individuals, these are people who should simply go out and buy a new appliance. The turnaround time was as expected. Repair was very fast, I knew what was happening and when the part was coming in. I highly recommend them! Very, very professional all the way around!

Our tech struggled a bit getting the doors lined back up on our refer, and said it came from the factory that way luckily we had a before pic that showed them perfectly aligned, so he corrected it. He was polite and worked hard to complete it correctly.
In the end it is fixed correctly.

I spoke with the nicest lady. Unfortunately we learned LG no longer makes the compressor for our 10 year old fridge. At least it saved us a service appointment. I don’t need their services today, but when/if I do, I will remember them for sure!

Excellent service by Runyon technician! Allen was very professional, called ahead, upon arrival knew what issue was, quickly did repair, explained work done. Really a wonderful experience. (I was so worried would need to replace my GE Profile appliance due to age.) So nice to know quality repair services exist in our area! Will use again!

Our washer and dryer unit was delivered in November broken and is still broken as of 1/14/21. Since then you have sent 5-10 representatives to “fix it.” Every agent says that Runyon won’t replace the unit so every time they come they need order “a new part” that never seems to fix the problem. The last representative, David, left the unit dismantled and pulled out of the bay before leaving my property without notice. After calling David he said that he was unable to put the parts back on the control panel so left the unit as is sitting therin our entry way. (Photo included)
On the phone David advised me to push the unit back in until the new valve was ordered unless he wanted me to have him come back the next day to push it back in. In the process of pushing the unit back in, as instructed, I was given an electrical shock by some exposed wires due to the last individuals negligence. (Photo included) I would give zero starts if possible and will never recommend this company to anyone.

The employee ran a diagnostic test and found “no problems”. I was instructed by the employee to “go ahead and run the washing machine and take pictures if the problem is not fixed”. Les than an hour after the employee leaves, I have water ALL over my floor and soaking into the walls. Now who is responsible for the additional damage to my walls?!? Employee said he would “leave the order open for a few days in case the problem was not resolved”. I received a text less than 10 minutes after he left reporting that the ticket had been closed! I have pictures and videos with the date and time!

Was told when part would be in, came on time tech.was great replaced part made was working explained it to us great company

Extremely disappointing experience. They canceled my appointment just two hours before arrival and rescheduled it for a day I had already informed them I’d be out of town. I would not recommend working with them based on this level of unreliability.

Horrible at communicating, don’t show up to scheduled appointments (twice) Tech Pretended to be outside my door when it was a lie. Honestly just a big waste of time of time.

Technician misdiagnosed dishwasher & refrigerator. It was a leak on the side and further hot water heater was failing not calcium deposits—white dishwasher soap. Reply didn’t address that 2nd opinion from Appliance Care & Repair found out ice maker worked but was turned off. It wasn’t power issue button was off. 2nd tech used his cell to read button. Runyon never looked on the side of the unit to discover a leak — takes little time to undo 12 screws. As a result extensive water damage occurred. Diagnosis was done in less than 20 minutes for both appliances.

I had trouble with choice home warranty sending me out flyby night technicians waited three weeks or more for a simple job to be repaired and nothing was happening until I asked choice home warranty to give me somebody else and so they give me This company John came out and with a half hour my washer machine was repaired. Thank you for your service. Thank you for all you did.

Svc tech Don came out and diagnosed several things and determined the compressor was bad… very professional, polite and thorough. Ordering part through AHS Svc Plan. Thanks Don for a good job!

service was done yesterday to fix my ice maker on my fridge, the repair man was in and out in 15 minutes, nice man but the fridge is still not working, what ever happen to ensuring the problem is fixed prior to leaving, now I have to go through the whole process again requesting service. Not happy, would you be happy?

The technician was great! Friendly but focused on fixing our Fridge. Very nice and very professional. Checked to make sure everything was working perfectly.

12/16/2025 they came out to look at my fridge. They claimed that the compressor and condenser needs to replaced insurance denied. I called different company came out the next day for second opinion and it was only simple starter replaced in a unit start working perfect please don’t use Runyon appliances LLC

My dryer was making an awful noise, so I contacted the home warranty company (which usually sends out the cheapest option available). This time, I was pleasantly surprised! Austin arrived right on time, introduced himself, and got right to work. He found a chewed-up pencil in the filter area, cleaned the fan, and went above and beyond by replacing the fan belt, adding new wheels, and generally sprucing up the entire appliance. Outstanding service — truly exceeded expectations!

This is probably the best appliance repair company I've ever used. I was referred to them through American home shield but I can tell you that I will use them always from now on with the through home shield or not. From the time I was contacted by the receptionist it was just such a pleasure experience. She was so polite so respectful and so business like I was actually surprised.

The technicians We're awesome as well. Very timely very prompt very professional. They took their time to explain everything to me told me exactly what they were doing.

I'm not sure why anybody else would use another company. I don't come across companies that have such amazing customer service very often but with these guys, they're the real deal. Do yourself a favor and use this company. Don't even look for other ones.

First of all all the five star ones are fake when you have one star and five star in this extreme it's obvious. Especially when all the one star reviews have a very similar pattern.

My warranty company put them on the task and it's been a nightmare from being lied to about when parts will be here even when they had tracking numbers to them lying to AHS to not even providing estimate or buyout even though it was requested a week prior to having to spend countless hours on something that should take 15 minutes to put in. It's just two screws holding it in.

If they have put this company as the option, run. Didn't believe anything they tell you or AHS

If you read the reviews you can see many people with the same experience.

I know this company from my home warranty company. During the service that we ordered for the fridge, they ordered extra parts that are not needed to completed the repair. That results a longer than expected repair of my fridge. After a week and my fridge has not been fixed yet and they still don't know when the parts would come, and the worst part, the part that they are waiting has nothing to do with how the fridge can be turned on, it's the water filter housing, not really sure why the housing can impact the on/off of the refrigerator. When I called and asked for an update, the representative talked over me all the time without trying to find an alternative solution.

I’m very disappointed with the lack of follow-up. I was told a manager would call me back by EOD 11/20 regarding my washing machine door not shutting after your recent service, but I have not received any response despite calling multiple times today. This issue was not present before the work was completed, so I do not feel responsible for it. I’m requesting prompt contact to resolve this matter as soon as possible.
Your company has completed other services in my house and has always been consistent and done a good job until now. Please contact me as soon as possible. This is the only way to get a hold of you.

I will update when they ever get the last component for my washer and if they even call! 1st: They never called me to schedule a time for the technician to arrive. I had called my insurance Assurance and told them I haven’t received a call from them nor did anyone answer their phone. They decided to give me another company, which by then it was already Thursday. And the next appt was set for Monday the 9/29, I had no choice now! Later during the day 9/29 I get a call from them and decided to not answer as I was cooking dinner. Phone rings again and the guy said he is 10 minutes away?! I’m like what? I called thru my insurance! I told him go ahead and come over as I need my washer fixed! I called my insurance company and they changed it back to them. I am here still waiting for a call! And I had to call them on Monday afternoon to ask what’s the status of my work order?! Parts have been ordered per the lady and I should is call next day being Tuesday! Guess what? No call?! I waited till the afternoon only to be told again about a part. Oct 1st: 11 am. Waiting for a call. I’m
Sure the mail has arrived as business always get them in the am. So I will wait to see if they even call me!

Update: I was happy that I received a call to schedule for my washer to get repaired. I was advise the part will come in on Tuesday and it was best to schedule for the installation which I was happy and I received a call letting me know that the technician was on his way within 20 minutes and I asked if he would please call that way we can secure our dogs and he did just that and he repaired the washer so quickly and efficiently! I was not available, but my husband stated he had finish. Thank you! I was really happy to have been called to schedule! My washer was left clean and there wasn’t a mess, which was great! 😊