Appliance Repair reviews in Phoenix, Arizona

Great service. Our refrigerator broke on a Saturday evening and we called Urban Appliance Repair on Sunday and they were able to come out within a few hours. Llya was our repairman and figured out the issue with 10 minutes and stated he would be back the next day and ordered the part. The repair took 3 hours and the refrigerator was back up and running right after. I will continue to use this company for my repairs in the future.

Called Urban Appliance Repair because our fridge was defrosting. Appliance Technician Ilya arrived shortly after our call to diagnose and replace a compressor start relay. The coolant levels were also checked for good measure. Thank You Ilya for your courteous and knowledgeable work and getting the fridge back up and cooling!

This company was great. Ilya answered the phone, made a prompt appointment, and showed up on time. He fixed refrigerator in less than an hour.

Fast, efficient, knowledgeable, and reasonable cost. Just had a wine refrigerator repaired. Ordered original equipment part and installed. Works fine. Really appreciate the text letting me know he is on his way.

Would highly recommend Urban Appliance Repair to family & friends. IIya was friendly and professional. Got my refrigerator working again quickly!

Urban Appliance Repair has been great! We have tried other refrigerator repair companies and Urban has been the best overall experience. Ilya was our technician. He was friendly, helpful and did a great job in a timely manner. Thanks Urban and Ilya!

I called them because over night the fridge stopping cooling. IIya came out and did a great job diagnosing the issue. He gave me great advice on what type of unit to purchase and why. The management was great they got a technician out in two hours. 😁

I’ve used Urban Appliance and Repair who are local three different times for my built-in GE Monogram Refrigerator. Ilya is extremely knowledgeable, honest & good communication….not overcharging compared to several other appliance companies that provided quotes. Ilya provided me same day and following day service. Ive been extremely happy.

Easy to schedule. No endless auto phone system. Ilya was able to help us determine what the problem was with the icemaker on our fridge. So much better than contacting the manufacturer.

Ilya did a fantastic job. He showed up on time and was very courteous. He quickly diagnosed the problem with our freezer and had it up nd running I less than an hour. Outstanding service.

Ilio was polite, considerate, and knowledgeable. Less than 24 hours. Amazing. Thank you

SCAM ALERT
This company is Horrible. Do Not Use!!! Been getting the scam "Waiting for Parts" since August.. They had no problem taking my money but did not fix my fridge.
No Follow Up. No Phone Call.

SCAMMERS!!!!

Urban Appliance Repair is the best repair company I have ever hired! They respond quickly, extremely knowledgeable and reasonably priced. My appliances are all older so their repairs saved me from having to buy new ones. Thank you Ilya for fixing my refrigerator recently…it works perfectly now!! I’ve recommended this company to my friends!

Ilya was great. He was able to come service my refrigerator same day and he was knowledgeable and very polite. He ran me through my options and ultimately suggested the most affordable option which fixed the issue quickly. I would recommend them to anyone looking for honest and quick service

Urban Appliance Repair has been terrific to work with. I called late on a Saturday night (close to 9pm) and Ilya was at our house to fix the refrigerator on Sunday by 11am. Even after realizing there was still something else wrong he came back the next day and solved the problem. Super efficient and great communication. I couldn't be happier with Urban Appliance, and even more importantly, the work done by Ilya. I recommend without hesitation.

We have been using Urban for two years. We have been fortunate to work with Ilya who diagnosed promptly the issue and was able to fix it every time. The service was fast, professional and honest. Urban Appliances has now become our go to for any appliance repairs and we highly recommend them.

Our 19 y/o refrigerator decided to quit on us on the Saturday night before the Tuesday we were scheduled to leave on vacation. We did a web search for a repair company that would come out on Sunday morning and "booked" an appointment with the automated system of a company that promised a repair tech would be there at 8 am Sunday morning. Not surprisingly they were a no show, so my wife kept calling other appliance repair companies on Sunday morning until she got to talk to a live person. That company was Urban Appliance Repair, who said their technician Ilya would be here before noon.

They were as good as their word and Ilya arrived as promised. Unfortunately, our refrigerator's main circuit board was bad and Ilya didn't have a replacement so he went to their repair facility and later Sunday afternoon came with used boards that he thought might work, but they didn't do the job. I packed our refrigerator with dry ice to save the contents overnight and Ilya took our board to get it repaired.

Ilya came back Monday afternoon and installed the repaired board in the refrigerator and it was working fine when we left for our vacation Tuesday morning. Tuesday evening, I received a call from my daughter, who was house/dog sitting for us, letting me know the refrigerator was "beeping." I called Urban Appliance right away and got a live person even though it was around 7 pm. They told me Ilya would be there between 9 and noon the next day.

Again, Ilya arrived as promised and had a brand new circuit board with him, which he installed, and the refrigerator is working like new again. I think it's fair to say that Ilya saved our vacation, and he was very conscientious about getting our refrigerator fixed. He really took ownership of our problem and solved it. Urban Appliance Repair has a new customer in us. I highly recommend them.

Urban Appliance Repair service was excellent. Ilya serviced our fridge/freezer on a Sunday, diagnosed the problem and replaced the computer board in fridge. Urban Appliance was the only company who offered Sunday service hours (I called about half a dozen companies before I found Urban). Ilya did a great job at a very fair price. Urban is our new go-to appliance repair company.

Last night I realized that our freezer in our garage was not working...In a panic, I called a few companies at 8pm and Urban Appliance Repair were the only one that answered and sent Ilya to my house within an hour. After diagnosing, he came back today with the part and now it's working again and I am not going to lose a freezer full of meat. So impressed with the quick response and great work done by Ilya!! Thank you so much!!!!! You have a customer for life!

Knowledgeable, professional, dependable, and reasonably priced. My LG washer was making a funny noise. I called on a Sunday and was scheduled for an appointment the next day! The technician arrived on time, provided a thorough evaluation, explained the problem, and gave an honest recommendation regarding repair vs replacement. Looks like replacement. The service fee for the visit was fairly priced. Great company and I would highly recommend their services!

I called Urban Appliance Repair to take a look at our custom built-in fridge because our it suddenly stopped working! I figured since it's about 17 years old MONOGRAM refrigerator, it might be time to get rid of it and buy a new one! Unfortunately most built-in fridges are huge and cost at least $10,000 brand new.
I found their name by doing a simple Google search. A gentleman by the name of Ilya came over the next day! I was very impressed how quickly they were able to book me an appointment. Ilya tried to troubleshoot the issue and while he didn't solve the issue on his 1st trip to my house, he told me that he felt confident that he'd be able to fix it. He came over again, installed a new compressor and booom!!! Problem solved! You never realize how important your fridge is until it stops working!
I was EXTREMELY SATISFIED AND IMPRESSED with how Ilya and Urban Appliance Repair fixed my fridge issue.

Oh and just to give you an idea of how awesome Ilya was, our Dish Washer happened to stop draining water and the garage disposal stopped working at the same time that our fridge stopped working! We literally felt like someone put an "Appliance Hex" on our household!

After he fixed our fridge(which took about 30 minutes), my wife kindly mentioned to him, if he has any experience with Dish Washer/garbage disposal repairs, he said "Definitely, let me take a look".... with 10 minutes, both Dish washer and garbage disposal were fixed and running smoothly again! He didn't charge us anything for the Dish washer/ garbage disposal issue!

I rarely leave reviews online but in this case, I 100% wanted to! If you ever call them, ask for llya!
Cheers