HVAC reviews in Phoenix, Arizona

My hubs wanted me to come on here and thank Garrett for doing a really good job and thank him for being really helpful during a recent visit...we had a really bad experience with another company and got a second opinion through Crispy Air... thank goodness we did and thank you Garrett for revealing the true issue with our air conditioner which was not our a/c...it was the other company. Be careful out there ppl!

I’m writing this review because I’m shocked . Trey H. the tech that came to our home after being in this awful heat with no air for 10 days…was our only glimpse of someone that cared! He gave us hope and reassured us we’d be ok. I started crying after calling 2 other companies. He did everything to get it going but compressor is needed. He’s an outstanding human period. Thank you Trey!

Trey H. exhibited remarkable speed and efficiency in his work. From the time of arrival to the completion of the service, he installed a part and had our air conditioning system operational within a remarkable 20 minutes. We are highly satisfied with the exceptional service provided today.

I had a great experience with Crispy Air the tech was very knowledgeable and friendly. My ac works awesome thanks to them. I will use them again.

Jah, thanks for helping out my husband seeing the bigger picture of needing to replace both ac units in our home. He was impressed with your knowledge and counsel on the situation and subject. Arizona is one of the hottest states and we definitely needed both units. I will be advertising your company and your name around our neighborhood too. Your customer service and care is five stars as well. Once again, thanks for your assistance and knowledge. Kim S

Crispy air was called by home warranty company to come out to our home after our fan blade fell off our ac unit. We live in Arizona and we were experiencing an extreme heat warning and we have a 3 month old baby in our home. Our ac was working again with no issues. The technician who looked like he was teenager came and took the fan blade and did even tell us that we would be without ac. I later called the company and asked them what was going on and the technician stated he had to take the fan off and it would take a week to order. I asked if he could take a picture of it with part number and please return the blade so we would have ac while they ordered the part and he refused rudely without any compassion with the situation. I asked Tanisha who was nice to have the manager call me and he never did, I called back again the next day to request the manager please call me back and he did, but that was a huge mistake as he was extremely rude and demanded they have to physically have the fan blade to order, at the end of the call he said I recorded the conversation. Steer clear they are really hard to deal with and obviously have no compassion or problem resolution skills. I placed a picture below of our fan blade with a pic of the part number which the technician lied and said was not on there.

This company was assigned to me through my home warranty company. When the tech came to my house right off the bat he said my issue was not covered and asked me if I wanted a quote without actually understanding what needed to be done. I explained the air duct from my AC to my kitchen is broken off which is affecting my ac performance causing cool air to escaping into my attic making my kitchen hotter. I asked the Tech to send report along with pictures to warranty company to have them make the decision wether its covered or not; he agreed and told me he would send report with pictures to warranty company for review..2 weeks letter I hadn't heard anything.. I called warranty company and they told me the contractor said everything was working fine and closed out my service request...looking at my contract with warranty company Duct work is covered. 2 reps with the warranty company spoke to Tanisha with Crispy Air & Heating; Tanisha told the 1st rep it was a builder grade issue which I'm assuming it means the builder messed up...which is not true.. home was built in 1979 and duct was cut/re-routed by someone else after the home was built. when the 2nd rep called and spoke to Tanisha she said the AC was working fine and due to hot weather the kitchen is hotter.... I called Tanisha to get clarification because at this point I'm pretty confused but refused to take my call... There is a hole in the Duct covered up by a pice of insulation so not sure why they are saying no issue found.... 2 years ago I bought an AC unit from them and I regret it, after what I'm going through with duct issue can't help it wonder if my AC actually needed to be replaced..

Had a nice tech named Trey out today to repair our a/c unit. Trey was early to arrive, was professional and obviously very good at his job. When we need to replace our a/c unit, we will be contacting Trey & Crispy Air again.

Crispy air & heating did amazing job. Garrett was the lead on our project and he communicated everything very well and laid out our option of installing a new AC unit. The team did everything very well on the install and we have had no issues since.

The technician, Nino, really saved our impression of Crispy Air & Heating! He was prompt and professional while completely transparent with us through great communication which we sincerely appreciated.
With as many issues as we've had with this company that was provided for us through our home warranty services, he was really the only saving grace. We had to completely replace our unit and had been going through hell with this company until he came through to essentially repair the shoddy work that had just been done previously. Both times that I worked with him were like a breath of fresh air because he is not only incredibly talented and knowledgeable, but he is also very respectful and understanding.
This review would have been five stars if we had only had the pleasure of working with Trey and Nino. Thank you so much for everything you've done, Nino!

This company left us without AC for 3 extra days because of an error in diagnostics. We had Crispy install our air conditioner on recommendation of American Home Shield, in December of 2023. Our air conditioner went out on Saturday of Labor Day Weekend. They were fast to send out a technician on Sunday who diagnosed a ruined coil and 90% of the refrigerant had leaked, and assured us that we would be the company's top priority come Tuesday to get us in for a coil repair, and that they would contact us first thing Tuesday morning to get the ball started on repair. We called the office multiple times throughout the day Tuesday to follow up, only to be told the tech would be returning our call. The technician did return our call, at 5pm, to let us know unless we paid $500 expedited shipping repair would be delayed up to two weeks. This was enough of a red flag to me, I called another company after 5pm on Tuesday, who came out the next day, and had my air conditioner up and running within 24 hours. Crispy's diagnosis was incorrect, there was no refrigerant leak, and the coil was undamaged. Had I not gotten a 2nd opinion I would have been without AC for another 5 days and spent an extra $1,000.

Garrett Gearhart did a great job and helped me out on my AC tune up. Give that man a raise and a bonus!

We are absolutely delighted and thrilled for our new Bryant Heat Pump!! Kory and Crispy Air are simply the Very Best in customer service and value!! They treat folks with true respect and the way a good friend would!! Give them a call for sure! Chuck & Donna Swift. Sun City at Merrill Ranch in Florence AZ

Trey H. did an awesome job. I had about a week of no AC in August after dealing with another company. I called Crispy for a second opinion. Trey identified and fixed the issue within about an hour and for a fair price. Incredibly proffesional and all around great experience. Would recommend

The technicians Nino and Daniel came out and installed my new unit, they were very respectful of my property and answered any questions I had promptly.

Had an issue and spoke with the and they sent Justin and had a great service. I appreciate them addressing our issues and resolving everything.

Trey H. was a fantastic technician. He was prompt, timely, quick, and efficient. He was knowledgable and answered all of my questions. He did great work and quickly got my air cooling again. We chatted through future options for my air units and he provided great information to help me make an informed decision for our home. Thank you for your hard work!

Service tech Tre was punctual, knowledgeable and all around courteous. In addition to fixing the original issue in a timely manner he was able to help me with questions i had about air flow to one of the rooms that was not on original work order. He provided information on how to make adjustments to get better flow through the house that wouldn't cost more money. I would request Tre if you use this company. Great experience would definitely use Crispy Air again... but don't think I will need to. 😁

Nothing worse than no a/c in Phoenix in August! Through my home warranty, Crispy Air was the one company that could come out the next day. Emma was great in scheduling. Trey H was the technician who came out. He answered all my many questions, explained things so I could understand. He was thorough in checking the systems, respectful, courteous, and professional. Highly recommend!

Richard from Crispy Air was my tech yesterday. Outstanding service! Professional, knowledgeable, courteous and explained everything to get our AC back up and blowing cold air again. Service call was less than 30 minutes!

I found Crispy Air through American Home Shield (my home warranty company). This is the AC/heating company I will always use. They've been my go to team for the last 3 service calls. If AHS tries to schedule me with anyone else, I call them and tell them to switch me to Crispy Air. Sidebar: AHS needs to have an option button to use last vendor for service.

Richard, thank you again for your outstanding work!

My home warranty company referred me to Crispy Air and Heating for a full HVAC replacement. The initial visit was professional, and their sales manager offered a year-end deal that was too good to pass up. Installation went smoothly overall, though it did take slightly longer than originally estimated. The crew was polite and generally careful while moving equipment through my second floor and attic.

While I believe the team did their best given the tight spaces and heavy equipment, there were some unfortunate scuffs and chips on walls and door frames upstairs. They did inform me in advance that the attic trim would need to be removed and wouldn’t be reinstalled perfectly, which I understood. However, additional minor home damage did occur during the process. Because of that, I’m deducting one star, but the quality of work and professionalism otherwise met expectations.