HVAC reviews in Phoenix, Arizona

Crispy Air was called out to service our home, as the A/C WAS NOT WORKING PROPERLY (they were the original installers and the home carried a service contract and warranty) as part of a home sale contingency. After servicing, a report from Crispy Air deemed the unit to be working. We moved in August 1, 2025. Our smart thermostat and a thermometer indicate the unit is not cooling throughout the house. Furthermore, a “return” has been found to be a supply- that is by no means, a proper installation and it does not work to provide air to half of the house. We have made dozens of calls to get Crispy Air out to our house since August 1. They have yet to give us a date or time for a service call. Looking for an honest, reliable HVAC company- that is Not CRISPY AIR!

My swamp cooler went out and the warranty folks called Crispy Air and Heating to repair it. The technician that was sent out said it was only the pan and they would replace it. I was concerned because there was major rust on the legs and sides of the cooler. Andrew from Crispy came out and replaced the pan but in addition he removed the rust and put on Rustoleum the cooler to prevent or forestall future rust. He left a very satisfied and much cooler 78 year old customer. Thank you Andrew and Crispy Air

The service by Crispy Air was excellent!
They were able to diagnose and repair my system where another company had failed. Colin and David were fantastic at their jobs and super pleasant to deal with. The administrative staff was also great. Call them for your HVAC needs.

Garrett and Nick were great. Arrived promptly, were professional, knowledgeable, and fixed the problem! Appreciated their help

We had Trey come out to service our unit. Very pleased. He was knowledgeable and professional, we appreciate that. We will use this company again when the need arises.

Hi I was very happy and grateful how fast they came to fix my problem. Trey was a pleasure, he explained everything to me and gave me cards to hand out, Thank you Trey for everything, Highly satisfied customer! 😀

In November 2021 Crispy Air was sent to us through American Home Shield to replace a compressor. We assumed that the job was done correctly. On May 5th we had our regular AC maintenance company out here to do our summer maintenance. At that time he noticed that our refrigerant levels were extremely low. Mind you we had just started running the AC the week prior. We reached out to American Home Shield and again they sent out Crispy Air. Andrew the tech arrived at 7:30 pm and immediately upon walking in the door said you are not under warranty anymore and to be honest we are not responsible for anything after we get in our vans and leave. He went out to the unit and returned in our house within 4 minutes and said that we have a leak in our wall and that our kitchen wall would need to be gutted so that they could have access to the line as he was sticking his fingers in my face saying, "See the grease on my fingers" When looking on our security footage he spent most of his time on the phone as he was leaning up against our home with such greasy hands that he left a grease handprint on the house. We went back and forth between AHS and Crispy Air to determine what diagnostic test he ran that determined there was actually a leak and where. I was sent a report from Crispy Air that gave a cost to replace 60-70 feet of copper line along with 4 pictures. 1) Serial no. 2) Reading that said our refrigerant was low and two pictures of the tech pointing to the line. We went 9 days without any air in 100+ temps and reached out to another company to get a second opinion. They came out, did a pressure leak test and found the leak in the line where Crispy Air braised the copper line to the aluminum line when replacing the filter dryer. The second company efficiently repaired the leak and ran all appropriate tests. He explained to us that when the tech was braising the copper to the aluminum he got it too hot since they melt at different temperatures causing the aluminum to crack. WE DO NOT HAVE A LEAK IN THE WALL. Called Crispy Air and wanted to give them the opportunity to rectify this issue and spoke with Cory the manager. He agreed that his tech should not have said that we need to gut our kitchen that that would be ridiculous and then began getting very defensive when I asked to be reimbursed for the cost of refrigerant and cost of our cost to properly fix the problem. He abruptly ended our call when I said that since we can't seem to reach an amicable solution I have no choice than to get my attorney involved. His response was, "Then we'll have to get our attorney too" Click!

It is very disheartening that a company that services the community can be so dishonest and then does not even have the decency to try and resolve the issue at hand.

Please be for-warned about this company at all cost. Do yourself a favor and go to Yelp and BBB and read their reviews. Given the fact that they have so many negative reviews you would think that the company would try to improve their quality of workmanship rather than shift the blame to everyone else. Looking forward to their response.

Well over a year later and no response from this company. It is amazing that we still don’t have any type of leaks after a reputable company repaired the the workmanship that Crispy Air did initially causing the leak. Unbelievable that this company is in business.

Garrett was absolutely wonderful to work with. He sold me two Carrier units. (mine were 21+ yrs old) He was very knowledgeable and explained in detail what I was getting. The installation went very well. They were at the house the next day!!! The technicians worked well together, were courteous and polite. They did need to come back to the home a week later to install my "smart" thermostats. They sent over Ryan and he was fantastic to work with. His language and attitude couldn't have been better. Overall, we are very happy and satisfied with the new A/C units. Not just the technicians but the office staff was great to work with too, nothing but nice on the phone every time I called. Thank you again Garrett and Ryan for a wonderful experience and for helping us walk through this process and answering all of my questions.

I recently had to replace one of my heat pump systems (split system) in my two story home. Crispy Air & Heating had done similar work for relatives a few months prior. Based on their recommendation as well as conversations and proposals from other companies, I chose Crispy Air and Heating and I am so happy that I did. Starting with their manager Korey and continuing with Austin, Tim, Keith, Nino and others, I found this team of people, pleasant, professional, highly knowledgeable, hardworking and customer centric in their approach to my needs. They kept to their schedule which included two visits to my home prior to installation, four people to remove and install the new system and a follow up call by management a week later to ensure the installation was all in order. I also found Korey and his team at Crispy Air and Heating were great communicators, a pleasure to work with and did what they said they would do at a fair market

Trey Hoff came out to my clients house and was amazing. He was professional and on time. He worked diligently and went above and beyond to get the job done. I highly recommend this company and would insist you get Trey as your technician.

AHS has sent Crispy Air to one of my rental properties on two separate occasions, once for cooling and once for heating. Each visit, their technicians were professional, friendly, and able to resolve the issues.

Jah was very professional. He was very knowledgeable, and fix my unit quickly. Not even to mention the air conditioning company I had the day before said my compressor was bad, and it wasn’t. I highly suggest using this company. In addition, this was the second time I used this company and always been a good experience.

Crispy Air installed an improperly matched compressor on my AC system and wired it incorrectly, leaving the connections exposed to the elements. Additionally, they used an undersized capacitor. Less than two years later, the unit burned out completely—a direct result of their negligence.

Despite multiple calls for help, they have ignored all communication. This isn’t just poor service—it’s dangerous and irresponsible. I have been without AC all week and have been waiting for them to respond for 3 days. Their texts insist someone will call me soon.

I will be reporting them to the state contractor board and the BBB. I strongly recommend avoiding this company if you value safety, professionalism, the quality of their work, or someone who stands behind their work.

This is the second time I’ve used this company and they are amazing! My unit was down and I was able to get it fixed immediately! Exceptional customer service! The worker that came out to look at my unit, Jah Johnson, he was very helpful and extremely knowledgeable and explained everything to me to make sure I understood. I would highly recommend them!

**Crispy Air is a complete scam.**

Crispy Air was sent to my home through my warranty company, and they gave me a completely inaccurate and misleading quote. They told me my TXV valve needed to be replaced and that my system would need to be refilled with refrigerant—totaling around $1,800.

Something didn’t feel right, so I got a second opinion from another licensed HVAC company. The second company found the REAL issue immediately: my system actually had too much refrigerant. They removed the excess, and my heater went back to working normally. No parts needed. No complicated repairs. Nothing close to what Crispy Air claimed.

Crispy Air either doesn’t know what they’re doing or they’re intentionally overcharging customers for unnecessary repairs. Either way, it’s unacceptable and feels like an attempt to scam homeowners.

I do NOT recommend this company to anyone. Save your money and get a second opinion.

Trey was incredibly helpful getting me information and scheduling the replacement of our ac unit. Nino and his crew did a fantastic job with the installation. They kept us appraised of issues (it was an old casita with a very old compressor on the roof) as things progressed, and even coordinated a roofer to come out to look at the roof after noticing issues from the original unit. Thank you all so much for the great service!

Outstanding Service from Start to Finish

I had an excellent experience with Crispy Air and Heating from start to finish. A special thank you to Garret for his professionalism, knowledge, and expertise throughout the process of purchasing two A/C units. He took the time to explain all my options clearly, answered every question with confidence, and made sure I felt comfortable and informed before moving forward.

The installation team was just as impressive—they were fast, efficient, and extremely organized. The entire installation was completed smoothly and on schedule, with great attention to detail. They respected my home, worked cleanly, and ensured everything was functioning perfectly before they left.

If you’re looking for a company that delivers excellent customer service, expert guidance, and a highly efficient installation team, I highly recommend Crispy Air and Heating. Truly a top-tier experience.

Shout out to Collin and Nick from Crispy.... These technicians are professional and serious about getting a job done correctly. They fixed my heating system and had the part in their truck. One very successful visit!

Maureen B

Crispy Air and Heating just installed a new heat pump at our home this week. They were sent by AHS Home Warranty, and we now have a working heater! Trey provided good information to explain the quote and Nico and Juan came out to remove the old unit and install the new one. All three were very professional and fixed our problem quickly.

Thanks but no thanks!!! unfortunately I was wrong about this company this is how they left my unit on 4/14 they had me scheduled to be serviced they were supposed to replace my coils so I get a phone call at 10 in the morning saying that nobody’s coming because they don’t have the part so basically I lost a day of work so my next time dealing with them was supposed to be on 24 April my appointment was set from 10 o’clock in the morning till four. The technician did not show up until 630. He stayed in my house until 11 o’clock at night so I missed two more days of work because I’m an early riser. I get up at 3 o’clock in the morning for work and I have to have my proper sleep for the type of work that I do. I go to take the trash out and end these bottom photographs is how they left my system. Yes it’s working. Yes they gave me a discount but now I’m wondering what did I pay for if my coils did not need to be replaced nor was my refrigerant totally empty. It was just a blockage so right now I have to go through my home warranty because they did pick up some of the cost.im not recommending this company and the way they treat their employees is ridiculous. I know that man was tired. Ryan did explain everything I needed to know about what he did to my system and he did not quite understand why they put coils when I did not need them.

Sandy came out and helped us out beyond measure. We had no heat because of a motor going out. He came one day and ordered the part and the repairs were made the next day. Awesome turn around! No complaints here, called Home Shield and they were there the same day.