HVAC reviews in Phoenix, Arizona

I was told they would do a basic clean and replace the air filter and inspect the unit. They were going to just leave until I asked them to actually clean it and all they did hose it down (no air filter or anything else like I was told). I wish I had been told up front what the cleaning entailed better and I would not have had them come out. I was told it would be an additional $1200 to have the unit cleaned.

Edit: The company commented saying they would follow up with me shortly about a week ago and no one called or emailed me that I can find. I also called and was sent over to a voicemail. I finally heard back and they apologized for the miscommunication and the rude attitude of the tech.

Garret the technician seemed friendly until the upsell was rejected. After that he over charged us by 50% for a *fuse replacement. We did all the trouble shooting for him and he was their less than 20 minutes (parts/labor...right)
Do not trust this company. Listen to the 1-star reviews written below. They act like used-car salesman, not honest about the work effort.
And worse, they use pushy tactics that are completely scripted/ and rehearsed. We called and spoke to his boss on speakerphone and the boss literally repeated the **same exact scripted storytelling verbiage the technician just told me. **It was Very uncomfortable and Very Un-proffessional. Stay clear or prepare to OVER-PAY!

I have been a Penguin customer for a couple of years now and have been very pleased. Their top notch customer service and technicians is a refreshing experience. Extra shout out to Brian, Cade and Kia for their expertise. They do a great job explaining exactly what they’re doing and provide pictures to show you clearly what needs to be addressed.

Garrett was amazing explained everything very well showed us at least 30 photos of what our AC look like and took a long time to explain every photo and what needed to be done. He also took the time to tell us what could wait and what couldn’t to make sure our AC was up and running for our summer.
I really appreciated his genuine care for Our family
And a very good company, very reasonable and fair

The technician was very patient and explained everything very well. Detailed pictures. PREPAID for the extra services I wanted to get done. Cleaned up after himself.
Company communicated exceptionally well on tech's arrival.
Completely satisfied and look forward to working with them in the future!

All I can say is RUN don’t walk away from this place. I have held my tongue for very long after it took them 4 times to correctly install an AC unit which over the years has cost us so much additional money. They didn’t install it correctly which has caused a motor to go out after a minimal time, heater coil went out, charged us under a warranty for things they didn’t even do , transferred us to another AC company because they destroyed people in Tucson then left, and the other company the transferred us to didn’t honor the same “warranties” we were guaranteed after they destroyed our house, on top of that floor damage because they had water condensation leaking in to our floor boards, and then today we learn that this entire picture below is a crap show. It shouldn’t look like this. This was the last horrible thing to happen to show us they totally don’t give a damn about your house, safety or anything but money. It’s dangerous for one and we could have been electrocuted if we barely touched the top piece we found out . A horrible horrible horrible job. That cost us thousands of dollars , stress over these years , and a u it so loud you can’t even hear yourself think, and the worst experience ever. I wish we never trusted them. They are true money scammers and they seem great at first and almost your friend until they screw you over with the worst jobs. I just want to save others … they have a horrible rep in the AC community from any installers that have helped us now. Stay away!!

First time using Penguin Air, Plumbing & Electrical and very happy with the experience. Chase was prompt, professional, and great customer service.
Chase took the time to explain the service and made sure everything was running perfectly before he left. Would definitely recommend!

The man who I spoke to about scheduling a ceiling fan installation seemed like he didn't enjoy his job. He did take my information: phone number, address, etc. and reason for my call. I was told I couldn't get a window frame of time, but only that it would be sometime the next day. I planned my day around this job, and by 3 pm no one had called or showed up. I then saw an email about how they couldn't get through on my phone line, that I had blocked their calls. This is impossible because I only block calls that are from spammers, and who repeatedly call with unknown phone numbers. In a return email I was informed that they don't send anyone out without a phone call because so many aren't home when they show up. I was also told that I need to fix my phone to accept their specific call before the appointment. Trouble is, there are multiple phone numbers from which the company could call from and didn't inform me as to which one that would be. Who ever heard of such a thing? There also was no apology for taking up my time and for the inconvenience. What if a person has taken a day off from work and lost pay, then waited around to no avail? Not acceptable!

I was told that the ceiling fan installation would be a flat price, but was not told what that price would be, only that I would find out once he arrived. I was not given a man's name of whom would arrive. I believe that this is very unprofessional and don't understand where they get their over 4-star rating.

Garrett did a fantastic job showed me pictures of my HVAC unit I was unaware of a lot of things. He’s very excellent at how he does his job. Much appreciated.

Our house was having pressure issues with the water coming in from the city line. Jason from Penguin arrived shortly after I sent a request for service and diagnosed the issue and explained the fixes quickly and efficiently. He was back the next morning and fixed all of the issues very quickly. I’ll definitely be calling again if we have plumbing issues.

I needed to get my garbage disposal replaced. I called Penguin Air. Got an appointment for the next day. Their tech Darius was friendly, courteous polite and very professional. The repair was done efficiently and promptly. Very satisfied with the service and the quality of the work. The disposal leaked water before. Darius was very thorough to make sure the new disposal did not leak and worked perfectly. Highly recommended.

Misleading and Unfair Business Practices / Membership Misrepresentation

Hello Penguin Air,

I'm reaching out regarding my $20/month Penguin Air membership. When I enrolled, I was verbally told it included "annual air conditioning maintenance and cleaning". Your website confirms this benefit, listing "Annual Air Conditioning Maintenance and Cleaning" and "Outdoor Equipment Cleaning." I've attached screenshots from your website. Any reasonable customer would interpret this language to mean cleaning the unit itself, not just the exterior casing.

When the technician arrived, I was told that cleaning is not included, and that "outdoor equipment cleaning" refers only to cleaning off the outside. That interpretation is inconsistent with your verbal representations and advertising, and it constitutes an unfair and misleading business practice. The current explanation relies on an after-the-fact technicality, interpreting "Outdoor Equipment Cleaning" as cleaning only the exterior. That interpretation is unreasonable and inconsistent with the plain meaning of the advertised language, and no reasonable consumer would understand it that way.

To resolve this, I'm requesting one of the following:

Honor the membership as stated and complete the full outdoor unit cleaning, keeping the membership fees I've paid to date

OR

Issue a full refund for all membership payments.

Your technicians were extremely polite, professional, and a credit to your company. It's unfortunate that this misleading membership practice means I can no longer continue doing business with Penguin Air, as I had otherwise been impressed by the service staff. Please confirm how you'll be resolving this matter.

AFTER SENDING THIS EMAIL, not only did they continue to charge me for the membership but, when I called, Jenna stated that they were sorry I "feel" that the language was misleading, but they will not refund any of the membership, even the charge they gave me after I told them I wanted to cancel. And that it doesn't matter that I "feel" the language was misleading, they don't clean any equipment that is inside the home.

But we were being charged an extra $300 to clean the condensate line. The condensate line is literally just a PVC pipe that connects to the AC and runs, EXTERNALLY, over the roof of our house and drips off the side. So not only did they refuse to honor the terms of their membership, but they continued to bill me even after I told them I wanted to cancel and refused to refund even that charge. Oh, and they didn't even clean the external coils, as THEY interpret the language of the membership to mean, because they didn't FEEL it was needed, even though I was paying for it!

RESPONSE TO THEIR RESPONSE:

As you can read. Penguin took it upon themselves to continue charging me after I told them to cancel, so that they could have a chance to "improve my experience" by stealing from me. That sounds logical 🙄.

And though they claim they tried to reach out after I sent that email, we have no missed calls, no voicemails, and no response to that email.

Technician Tim went above and beyond with explaining HVAC system- how it worked, what causes the break downs and how to avoid costly repairs by having them come out every 6 months and check ( they have an excellent monthly plan 20$ per month for services and discounts which are amazing for plumbing, electrical and HVAC!!) He was just fantastic and customer services was impressive. He didn’t try to upsell me at all and was very honest and trustworthy! That’s all we want as homeowner customers- be honest, reliable, efficient, and treat us like family! I am now a member of the Penguin Family! ❤️

Damian was fantastic! He came out the same day, quickly diagnosed the problem, and explained everything clearly. He was professional, efficient, and respectful of our time. I really appreciated how smooth and stress-free he made the whole process. Highly recommend Damian and Goettl!

Based on my experience with their technician Jordan, I HIGHLY recommend Goettl! Jordan saved us THOUSANDS of dollars in repair or replacement! We had received quotes from our (now-previous) HVAC company to repair or replace our 10 YO HVAC system. He listened to the issue and quickly identified a simple check that may have been overlooked by the previous company’s tech. And he was 100% right. We did not need a new AC unit, just a new thermostat. But he was very patient and explained everything to us, answered all our questions, and helped us quickly realize we needed to run away from our previous company and switch to Goettl immediately! This was BY FAR the best service tech visit we’ve ever had! I’d give 10 stars if I could.

Christian came out and inspected my heating and cooling. He was so nice, professional, and very considerate. He explained everything without rushing through or being condescending. He was absolutely perfect! I recently started on their Smart Sadie Membership maintenance plan and I actually received the most adorable stuffed animal Sadie dog and a flashlight! This company is so welcoming and good to their customers. I will continue to use Goettl for all my AC and plumbing needs going forward and recommend to anyone who will listen. Thank you for putting customer service first!

Jaime was excellent in every way. He thoroughly examined everything and recommended what needed to be done with the duct system for our AC.
He is professional and relational. He listens to you carefully and advises wisely.
He is patient and kind, and really good at what he does, he is honest. We are grateful to Jaime for everything.

Russ was awesome! He walked us through all our options and ensured we were satisfied with the price on what we needed taken care of. It would be great if we had Russ each time we have maintenance done. Thank you, Russ!!!

Jarrett was fantastic. Communication was great, he was able to arrive earlier than slotted 4 hour window. I scheduled for an estimate and they gave me a price that could not be beat! Scheduled install of new system for next day.

Griffin came out 2 times to discuss our insulation and options. He was very thorough, explained everything. He answered all our questions, he was professional and patient. Goettl has a great reputation that's why we called them, they didn't let us down.

Mark & Donna

He was very polite and and answered all my questions. most important of all he kept me informed of all that he was doing and explained why. He even gave me some helpful advice to prolong the life of my units. I would highly recommend him.