Plumbing reviews in Phoenix, Arizona

Ernest arrived in a timely manner & did everything he said he'd do. He also gave me a couple of pointers. Overall, I'm very pleased with Patrick Riley.

I had a water leak outside, since the house is a 1974 upgraded mobile home and in excellent condition, I opted to do a total
new plumbing job! Gene was my first contact with Patrick Riley Plumbing! With my okay for the work, in came three gentlemen to work! Zac was the lead, and the two technicians with him were great!

In 2020 we moved into our home, the house was 16 years old. We made the decision to replace all original appliances including plumbing and electrical hardware, switches outlets even the AC/furnace, and attic insulation. From the beginning we have been VIP with Patrick Riley, they are the best in all categories including repair. All appointments for repair and annual system checks were timely and problems (few in number!) were corrected quickly. Last evening, our water heater failed. We called late in the day, repair was started this morning, and by mid afternoon we had the water heater replaced. All warranties were honored. All is good and we are thankful for the thorough system check. The repair crew were polite, efficient and the work was completed in a timely manner. We are very pleased with the service, and highly recommend this company.

Routine annual inspection turn into a $611.00 price tag. Found out that the blue lighting anode rod was bad. Also the shut off valve for cold water got broken. The hot water heater was working fine before Patrick Riley showed up. Having to replace the rod and valve cost me $611.00. With theses prices I could have bought a new hot water heater.

Great support with the team at Patrick Riley. A special thanks to Miko, who did a maintenance inspection today and answered many questions I had about temperature control and adjustment with my new tankless water heater. He was so helpful. Thank you so much. Keep up the good work.

Diagnosed issue with tankless hot water heater and replaced next day- under warranty. The hot spot was definitely something to be concerned about. Worked with two great technicians, Gene and Cullen.

I used Patrick Riley (PR) as the contractor for upgrading our homes 100 amp panel to a 200 amp panel to resolve overcrowding conditions we were advised of during our home purchase. We live in Flag, AZ., and many of the homes here have only 100 amp panels that are overcrowded.
All scheduling was completed easily and conveniently by Paige. She kept me well informed on the status of the utility marking, the permit process, and timeline. On the day of the change they arrived on time and went right to work. The coordination with the City of Flag inspector and APS (electric service rep) was great. All three worked well together and all did a great job of minimizing any delays. Our power was off at 0830 and back on by 5 pm that day after approval of the Flag building inspector. Overall they were a great company to work with. Despite being two hours away in Phoenix they were responsive. I would certainly recommend them for work. They will be back to install a whole house Generac generator since they are the areas only installers Generac uses. The photos show what was the 100 amp panel, the difference in sizes between 100 and 200 amp panels, and the electricians working in the intermittent snow ( yes, in May)

Zack did a fantastic job! So professional and communicates very well. Really put me at ease when he was talking me through the problem. Very thorough and meticulous with his work. And he even cleaned up the mess after him!..
I will be recommending him to all my family and friends.

Gene was very professional and proactive, he answered my questions and made the job efficiently. He changed four filters of my reverse osmosis system.

Shawn took care of my main concern the dead outlet. He checked another one on the same room . It had original wiring. He checked my security lights tanned imprinvef their working . He al cd o looked at my electrical service box and although updated several years ago recommended to have it evaluated and updated in the next five years. I also dicussed some concerns with wiring in the attic not as old as some of the house but probably needing updating too. I appreciated his work and suggestions and recommendations.

Technician Ernest, performed preventive maintenance as scheduled on my approx 2-yr old AC unit. He was courteous and respectful of property. Informed me that the unit was functioning properly with no problems observed. Before departing, he tested thermostat controls to ensure settings were working properly for heating and cooling and asked if I had any questions. A detailed HVAC system report card was provided via email. Service was great!

Joshua was great. Took the time to explain some things to me that I have misunderstood about the warranty and the VIP program.
Very thorough, knowing and personable.
You can send him back next year for my service.

We loved our team that assisted us. We have been going to Patrick Riley for a couple years now. First time around, it was to get a team to check in on our AC unit since our repair team left the state. Then the next time around, we needed to fix our water main because it was calcified shut and leaking water, and we needed to get a bidet installed. Kamil C. was sent out first to review the request and give an estimate for the work, then set up schedules and payment plans. He was a very nice man and was very helpful. The next group was Luis C. and Zachary B. Zachary helped us fix our water main by replacing the pipes and also installed the bidet. He was geeking out with us about the bidet and was very friendly as well as helped review the features. He also helped review our water meter to ensure that we had no leaks and see if we needed to get a landscaper out to fix irrigation. Luis installed our electrical so we could get the bidet in our bathroom, and he did it all without shutting off the power. He was in and out of here really quickly. Everything was seamless, and we really recommend anyone to go to Patrick Riley. Great people and the prices were what I expected for a job like this.

WARNING. Consider twice before doing air conditioning business with this company. My elderly mom has experienced in her 2 years with Patrick Riley,

1. Several repair visits for her A/C units that were either because of faulty equipment or because of the poor workmanship done during the initial installation.
2. Told her water heater was bad when the air handler unit next to it was the culprit for the noise she was hearing. Out of fear she allowed them to hurriedly talk her in to purchasing a new water heater.
3. Poor quality repair work shown in the attached pictures and still charging her $600 for it.

It's a shame if companies take advantage of the elderly. Especially those on fixed incomes. Not expecting the elderly to dispute them, what companies don't think of is that their children know how to leave reviews and file complaints with the BBB. So why not do the job right the first time, every time? Regardless of who the client is.

*Update: less than a week later, there was resolution to number 3 on the list. A new photo has been added. I'm pleased with the response from both customer service and the technician.

Amazing work by Louie and Aaron! They had to work through a lot of tricky complications and because of their knowledge, made everything work perfectly. They were very respectful and cleaned up after themselves. We were very happy with their performance and so happy we picked this company! Would definitely recommend them to anyone needing a small or large job.

The electricians came out within two hours of my call for help with a dryer outlet. My tech Shaun was amazing! He was polite, professional, extremely knowledgeable and explained every little detail of my project fix. He was thorough with his explanations and suggestions. He didn't have the part he needed but that didnt stop him. He went out and bought it then returned to fix it.
I am very pleased with the work that was completed and in a timely manner.
Thank you very much!

Tech. Ernest called to give update of arrival time & was on time. He was quite informative of his work he completed. Always have had good rapport with Patric Riley company. This company installed my very efficient heat pump 2.5 years ago for me. Never a problem. This was our yearly maintenance tune-up/cleaning and no problems detected & covered totally by my initial warranty. I highly recommend them for your needs.

we had a great experience with dale and leonard! after another large plumbing company told us we needed to replace our water line for a high price, we called dale and leonard for a second opinion. they took the time to carefully check for leaks and made the necessary repairs quickly, explaining each step as they worked. they were honest, professional, and respected our budget, even giving us helpful tips to watch for future leaks. they also provided a much better quote for a preventative water service replacement, saving us a lot of money compared to the other company.

I was worried about my old gas water heater and also needed to replace a few toilets. I reached out to Vaughan Family Water Heaters. Leonard got back to me quickly and showed up at my place in Phoenix. He was very professional, explaining the differences between a gas water heater and a tankless one so I could make the right choice. I decided to go with the tankless water heater. The crew arrived early the next morning, replaced three toilets, and installed the new water heater. Everything went smoothly and the team worked really well together. I’ll definitely use their plumbing services again and recommend them to others.

When I got home from work in Phoenix, I noticed some stains on my baseboards and realized my water heater was leaking. I found a plumbing company online, and they sent Dale and his team out early the next morning to check things out. An hour later, they returned with a new water heater, and by the afternoon, everything was installed. The plumbers were very professional and knew what they were doing. They not only cleaned up after the job but also took care of most of the stains on my tile floor caused by the leak. I’m happy to pay for quality plumbing work, and they really delivered. Every time I called, Leonard was super helpful, and when the city inspector showed up early while I was at work, Leonard quickly contacted the city so the inspection could happen as scheduled. This plumbing company is reliable, and I would definitely recommend them.

I always give five stars for Vaughan Family Water Heaters! I recently had a plumbing issue fixed, and Zachary did a fantastic job! He was very knowledgeable and efficient, always friendly and approachable. He handled everything in a professional way. They just replaced my hot water heater, and Leonard worked hard to ensure everything was up to code. He was also super friendly and professional, taking the time to explain what he was doing and answering all my questions. As they worked, they made sure everything was tidy and left my property clean, removing all the old parts and trash. The quality of work was outstanding. They really provide the best service!