Plumbing reviews in Phoenix, Arizona

After being left waiting for days without hot water by another installer, we reached out to a local plumbing service. Zachary arrived at our home just a few hours after we called. He quickly removed our old water heater and installed a new one, making sure everything was working perfectly before he left. Zachary was very friendly and took the time to explain each step of the process to us, so we felt comfortable and informed. He also made sure to clean up the work area and took away the old water heater and any leftover materials. We really appreciated how fast and professional the service was, especially in the Arizona heat. We would definitely call them again for any plumbing needs!

Leonard is a true pro! We had a stubborn clog in our master bathroom that was causing water and gunk to come up through the shower drain. After our own attempts didn’t work, Leonard showed up and took care of everything quickly. He was friendly, shared some plumbing tips, and made the process easy for us. This is the second time a plumber from this company has helped us in Phoenix, and both times the service was excellent. The plumbers really know their stuff and got our plumbing working perfectly again. We trust this team completely and are now happy members of their service program.

i have been a customer of this plumbing company for many years. they've helped me with everything from unclogging drains, swapping out hot water heaters, installing new water softeners, and most recently, adding a quick disconnect to an existing capped line on my back patio. at first, i was surprised when i received a bill that seemed higher than expected, but after reaching out and speaking with dale, the general manager, he reviewed my situation. dale took the time to look over the charges, realized there was a mistake, and issued me a refund along with a sincere apology. their team was professional and made sure i was taken care of. i appreciate their honesty and customer service, and i will definitely call them again for any plumbing work i need in the future.

I’ve used this plumbing service in Phoenix twice now, and both times have been fantastic. This time, Leonard and his helper fixed an underground pipe that got damaged. After the repair, my water app let me know there was still a small leak, about 1.4 gallons per hour. I reached out to Leonard, and he arrived at my house in less than an hour to check things out. He showed me on the water meter that there was a leak, but he was pretty sure it wasn’t from his repair job. Leonard helped me figure out it was actually a problem with one of my toilets. He had me turn off the valves, and when I came back, he showed me the leak had stopped. He even pointed out the exact part I needed to fix the toilet myself, which I was able to do. Overall, I highly recommend their plumbing services—quick, knowledgeable, and super helpful!

we had Vaughan Family Water Heaters replace our plumbing and water heating unit on the top floor. over a few days, Leonard, Zachary, and Dale worked hard to make sure everything was set up perfectly before we had guests visit. the team showed up on time, were friendly, and kept everything tidy, even putting covers on the stairs to protect them. they did a careful job installing the new pipes and making sure the water heater ran smoothly, which meant cutting through some walls to run new plumbing lines outside. overall, they did excellent work and i would definitely recommend them for any plumbing or water heater needs.

needed a plumber to install a new washer box valve and replace two washer hoses at my place in phoenix. zachary came over and did a great job—he was friendly and really knew what he was doing with all the pipes and connections. the estimate was explained clearly and i agreed to the price before work started, so no surprises there. zachary had to cut into some drywall to get to the pipes, and he handled it quickly. the service was smooth, and the new hoses work perfectly. overall, i’m happy with how everything turned out and would call them again if i need plumbing help in phoenix.

from start to finish, service was excellent. dale and his helper showed up, took a look at my plumbing issues, and really listened to my thoughts even though i'm not an expert. they suggested we try a simpler, more affordable repair first, instead of just jumping right into a big leak detection job. i appreciated that they worked with me just how you'd want real pros to act. i noticed my pool water level seemed high, even though i hadn’t added any and all the valves were off. dale and his team replaced the old pool fill line gate valve with a new ball valve, and that fixed the leak right away. they didn’t just go for the most expensive option—they thought it through and tried the new valve first, which solved everything. it’s great to know there are plumbers out there who look for the right fix, not just the most costly one. highly recommend!

Vaughan Family Water Heaters is now my go-to plumber in Phoenix! I really appreciate how quickly and honestly they handled my main drain pipe repair. Leonard and the crew came out right away after my fence installation accidentally broke through the pipe. The fence workers didn’t admit what happened, but these plumbers did a thorough inspection, dug everything up by hand, and showed me exactly what was wrong—a fence post right through the line. They got everything fixed and water flowing again in just a few hours, even after a heavy rain. The team was skilled, dependable, and their prices were fair. I was impressed with the quality and speed of their work!

My new water heater pipes started to corrode and the pressure relief valve was leaking, even though the unit was fairly new. Vaughan Family Water Heaters sent out Zachary to handle the repairs. Zachary was great—he knew exactly what he was doing, was friendly, and took care of everything quickly and professionally. I really appreciated the level of service and the expert plumbing work. I haven’t had issues like this with water heaters before, but I’m glad Zachary was there to help. I’m very happy with the quality of service and would definitely recommend them to anyone in Phoenix needing a trustworthy plumber.

The team did a fantastic job re-piping part of our old house. They showed up right when they said they would, kept us in the loop with clear updates, and offered a fair price for the work. They replaced the old, rusty, and clogged galvanized pipes with new copper ones, making a big difference in our water flow. I really appreciated how honest Leonard was when I asked about having our water heater flushed—he explained it might not be a good idea since it hadn’t been done regularly, and he didn’t just try to sell us extra work we didn’t need. Whether you have a small plumbing repair or a big project, I’d definitely call them again.

from the moment i called, leonard was super friendly and professional. i had a big water leak at my house and was feeling pretty desperate. i turned the water off, then called for help—and was so relieved when two plumbers showed up within 10 minutes! my family has always said good things about this plumbing crew, so i knew i could trust them. leonard got straight to work and didn't waste a minute. he was focused, quick, and knew exactly what to do. he spent a good amount of time fixing the leak, and i was so impressed by how fast and skilled he was. honestly, i wish i could move that fast myself! i was worried about the price since i had just paid a lot for a different plumber last month, but the bill from leonard was super reasonable. i was really happy with the cost and the quality of work. now, i'm a fan for life and will definitely call them for any plumbing repair. one more thing that made me laugh—i asked leonard if he could recommend someone to help upgrade my plumbing to pex, and he just said, 'no, i don't refer anyone!' with a little smirk. i guess when you're the best plumber around, you don't need to send customers anywhere else! this company really took care of me, and i highly recommend them to anyone needing plumbing help. you won't be disappointed!

We've used this plumbing company in Phoenix twice now. The first time, our water heater gave out and we needed fast help. Leonard came out the same day and got everything working again, which really saved us. Because the service was so good, we called them again when we wanted to add a half bath where there used to be just a closet and a hallway. The whole plumbing team was friendly and professional, and they really listened to what we wanted. They even replaced one of our outdoor solar lights that accidentally got broken during the job, which was a nice extra touch. The new bathroom looks fantastic and everything works perfectly. We're really happy with the whole process and would definitely call them again for any plumbing needs!

I had a fantastic experience with Zachary from this plumbing company! My tankless water heater wasn’t working properly, and Zachary quickly figured out what needed to be fixed. He showed up with everything required for my system already on his truck, which saved time and kept the cost reasonable since he didn’t need to leave for extra parts. Zachary replaced the overflow and pressure valve right away, and he also installed a new hot water line to my washing machine super fast. He was friendly, professional, and straightforward—no pushy sales talk or trying to upsell me on things I didn’t need. When I’m ready to get a whole-house water filter, I’ll definitely call this team again!

Leonard arrived right on schedule and made sure to do the plumbing job the proper way for lasting results, not just a quick fix. He took extra time to walk me through everything he was doing and answered all my questions clearly. After finishing up, he made sure the work area was spotless. Over the years, I’ve dealt with many plumbers, but this experience really stood out in a good way. The pricing was also very fair—much lower than what I was quoted elsewhere. I’m truly happy with the whole process and would definitely recommend Vaughan Family Water Heaters to anyone needing reliable plumbing work.

I’ve called on this plumbing team several times for help with issues around my house, and every visit has been great. Leonard showed up quickly, explained exactly what needed to be done, and gave me clear options for repairs. He really knows his plumbing, and handled a tough job replacing a big section of old, rusty cast iron pipe with new PVC piping. The work was done fast, the area was left clean, and everything feels professionally managed from start to finish. I appreciate how well the whole crew communicates and gets the job done right. I highly recommend them for any plumbing work!

I wanted to share my experience after a few weeks to make sure everything was working well. Let me start by saying that Dale was fantastic—super friendly and easy to communicate with, and you could tell he really cared about getting the job done right. My shower had a major plumbing issue and I needed help right away, so I called for a plumber as soon as possible. Dale showed up the same day, which I really appreciated since I didn’t expect such quick service. His team was great, too. They got to work fast and fixed my shower with no hassle. Everything was done professionally, and the quality was top-notch. I highly recommend this plumbing crew to anyone who needs help—they really know what they’re doing and make the whole process smooth. The price was very fair, the job was excellent, and I couldn’t be happier with the results.

We needed a plumber to come out quickly and check for a possible leak under one of our houses. i called early in the morning and Vaughan Family Water Heaters responded right away. zachary was the plumber who came out before lunch and took a close look at everything. nobody could be there during the inspection, but that wasn’t a problem. zachary called me to go over what he found and explained everything clearly and patiently, which i really appreciated. he also sent an email right after our call, with detailed notes and photos so i could see what was going on. thankfully, there wasn’t a leak! their prices are hard to beat, too. i will definitely use them again for any plumbing needs at our other places. super quick, professional, honest, and affordable—i highly recommend for anyone needing a plumber, whether it’s an urgent job or just a regular check.

i've been using vaughan family water heaters for over three years and wanted to share my appreciation for leonard, zachary, and dale. they really went above and beyond when they fixed my sewer pipes. even when a few more problems popped up and they had to come back a couple times, their work was top-notch every visit. they're real pros, always polite and easy to talk to, and i trust their plumbing skills completely. i depend on their team whenever i need help with my pipes or water heater, and they always make sure everything is working perfectly.

I was having trouble with the temperature of my water, so my home warranty company sent out a plumber to check on my water heater. The first plumber from another company didn’t solve the problem, but then the warranty company sent out Leonard. Leonard was very professional, patient, and knew exactly how to troubleshoot the issue. He took the time to explain what was going on with my water heater and made sure everything was working before he left. I really appreciate the great service and will definitely call again if I need any plumbing help in the future.

I had a pipe burst that caused water to leak into my downstairs here in Phoenix. I called Vaughan Family Water Heaters after hours, and Leonard got back to me quickly to set up a visit for the next day. He showed up right on time, looking professional and ready to work. Leonard fixed the leak fast and made sure everything was cleaned up. He even gave me some tips on who to call for other repairs from the water damage. I was really impressed with how fast they responded and how fair the price was. I’d recommend them to anyone who needs a plumber in the area.

I want to share how pleased I am with the plumbing service I received. The team was truly honest, respectful, and offered very fair prices. Their work was top-notch and done professionally—you can trust them completely. I had a sewage problem at my place in Phoenix, and Leonard made sure everything was fixed the right way, including my curb box. After having a bad experience with another plumber years ago, I was relieved to finally find someone so trustworthy and caring. As a senior citizen, I really appreciated how they took the time to explain everything and treated me kindly. If you need a plumber, I highly recommend Vaughan Family Water Heaters. Their service left me feeling grateful and happy with the results and the cost.