Appliance Repair reviews in Tucson, Arizona

Pedro and T both were great. Very nice, professional and knew what they were talking about. Glad we decided to call and have our fridge repaired instead of buying a new one, which we really didn't need. Thanks for the help.

Our technician was very knowledgeable, experienced, and efficient with his time.

Michael did an excellent job in replacing the door bracket on my refrigerator and installing a new rubber seal inside the door frame.

Great experience! Completed a difficult repair in under an hour. :)

If I could give zero stars I would. This had been a mind boggling horrible experience. Was promised an easy fix of a fan, part and labor was quoted at an astonishing $450. Kept getting auto rescheduled for 3 weeks with zero communication as to why, had to consistently wait on hold for an answer just to be told it needed to be escalated. After week 3, was finally told part was on back order with no possible estimates on when part would be available, could be weeks or months. Decided to cancel service and ask for refund. Was told refund would be completed in 7-14 business days. Called after 14 business days and asked to wait a few more days but assured refund was approved. Waited a few more days, called back, told refund could take up to a month. Told representative a month, from when I requested the refund, is up in a week, asked at what point I should call if I still haven't received refund, and they said, and I quote; "I don't know, it depends on the financial department. Nobody has access to contact them, sometimes refunds can take up to 6 months to be fully processed. " 6 MONTHS!? what an absolute scam. I do not recommend going through sears repair even as a last resort, because that was what it was for me. Overpriced, untrustworthy, and a massive waste of time.

Tech, Pedro, was great each time he came.
The Sears appt. service was totally horrendous!! Rescheduled appts every day, saying tech was on the way, then 5 min. later rescheduling for another day, another day saying I wasn't home for an appt (finally at 7:15) when I WAS home and had waited all day thru multiple schedule changes. I waited over 2 wks for my repair to finally happen! Miserable Service!!

Pedro B. is a very good technician. He's professional, careful, and respectful. He's also very knowledgeable, I would trust him with any needed repairs.
**I would say Sears needs to have an option where the customer could speak with an actual person **

Glen came to service my appliances. He is the best technician Sears has ever sent. He really did a very thorough job and I only wish all the technicians were as committed to excellence as he was. Mary Elsa Taylor in Tucson AZ 3/15/25

While my washer was on its last legs... Dan was very knowledgeable and polite.

Dan did a great job I will recommend your services

My tech, Dan, was awesome! He added a dryer vent cover that would work better, and also when our dish washer was put in, they had the hose from the garbage disposal going into the dish washer, and he changed it where it wouldn't do that anymore. He was so nice and gave us info we didn't even know. He deserves a 10 !
So happy we got him to service 3 of our appliances! He did an awesome job!

Quick and affordable. My technician was very knowledgeable and easily fixed my refrigerator. I appreciated the friendly manner of the technician. All in all it was a great experience

Technician was courteous and very knowledgeable. He thoroughly diagnosed the issue.

Nathan is experienced, knowledgeable and passionate about his job. He kept me informed
regarding his appointment time. He explained what he was going to do in terms I could understand. He had to order parts, and came back to my home with a smile and ready to work. He was fast and efficient. He left a clean space, unlike other companies I've hired. I highly recommend him!

Justin with sears was awesome! He communicated the repairs needed and spoke super respectfully which was appreciated after dealing with other repairmen for a separate item! Would recommend!

So this was what I wrote after the initial service call:
Outstanding service experience. Our technician was very thorough, and I am feeling confident he has accurately diagnosed the problem and when the parts get here, I can be assured of the machine properly functioning.

So, a week later let me update this review. Your technician came on Nov 29 and diagnosed the problem, ordered parts and scheduled an appointment to return yesterday.

He came, installed the parts and it seemed to still be leaking. He worked for 2 hours, told us he thought it was just water left in the system. He told us to use the washer and if it leaked, to call him back.

It leaked massively. I called his number and left a message, and he texted me back instructing me to call for a recall appointment as he did not have time to return.

I spent 20 minutes on the phone working your call tree and holding for an advisor and was disconnected twice before they scheduled a recall appointment for today. Apparently, the person who set up the appointment for me was incompetent because today when I called to see why they had not contacted me, I was told they had no appointment scheduled.

I have paid you $367.69 for the repair your service technician said we needed. The repair did not work, you failed to arrive for your follow up appointment and now I am waiting for another appointment tomorrow.

Oh, and the person setting up tomorrow's appointment disconnected and did not call me back.

To say I am unhappy is an understatement. My advice to anyone looking for appliance repair is look elsewhere. I know I will be looking elsewhere next time.

Dan was on time for the appointment. He was very polite , professional and had a great personality. I was very pleased with his service. Thank you Dan.

Gregory arrived within the agreed-to time frame. He was very efficient, performed the required service, and finished in a very timely manner. He was friendly and courteous the entire time.

Dan was super friendly and took no time at all to find and correct the problem.

Not only was the technician very informative, polite, and very patient he would explain what he was doing before he would do whatever he had to do. If I had any questions about anything, he would stop and explain in detail. Very, very happy with his work. Thank you

My repair tech Pedro was awesome. Very courteous and fixed my issue quickly. He gets 5 stars. My issue that is with the automation part. The links given never work that are given, I'll receive calls a day later about an appointment that was already accomplished, and they will have the date wrong. There is no way to acknowledge it so I got 4-6 calls that day. It needs to be fixed. But for the human side (my technician) he was awesome