Appliance Repair reviews in Tucson, Arizona

Our repairman, Sage, couldn't have done any better - totally awesome repair experience! Thanks Sage!

My Technician was respectful, well mannered, let me know he was coming in advance and when he was on the way, as well as when he arrived. He provided on time, fast and reliable service. 😃👍🏽

Tech was great and even educated us on some things we didn’t know about our washer.

Tech came out and trouble shot the issue and had to order parts. The parts were shipped to the shop and he placed them in his vehicle but went on vacation. Our appointment came and another tech came out without the parts and could not fix it. We got another appointment and a lady brought the parts to us only about 40 minutes before the tech arrived and she said he was soon to arrive and would let him know we were home. The tech showed up and said we weren't home and missed us. He didn't knock, he didn't call and I received a message saying he missed us. Then we had to reschedule another appointment and then he complained that the fridge was iced up and that we should have defrosted it. We didn't know it needed to be defrosted and if it would of helped we would have. Very poor communication as there is no good phone numbers to call as it's all automated. If this happens again I will be looking for another home service company.

Our service repairer is a pleasant and fantastic human being. My kids really enjoyed his company. He took his time diagnosing a very tough problem with my dishwasher. I would highly recommend the company General Electric repair services. Thank you.

I was pleased with the quick appointment! Dan was very knowledgeable and kind.

Greg was fantastic fixing our dishwasher with a difficult repair. He’s very personable and respectful. He goes beyond expectations to communicate with his customers.

SCAM. SCAM. SCAM.
SAY THEY ORDERED PARTS & WERE DELIVERED. NO TRACKING NUMBER, NO CARRIER NAME, NO PARTS. CANNOT TALK TO A PERSON. TRY ONLINE CHAT, THEY SAY THEY CANT FIND AN ACCOUNT. HAD AN APPOINTMENT CONFIRMATION FOR THIS AM, NO SHOW, NO PHONE CALL! SPENT OVER $400!
SCAM SCAM SCAM

Michael was professional and helpful at explaining what was going on and what needed to be done. Unfortunately, we're still waiting for parts to be located but Michael explained what would happen next and how to keep updated on progress of my service request. His positive attitude was a refreshing change from other service techs I dealt with at other companies.

Technician called me to let me know exactly what time he would be at my house. Very professional and nice.

Pedro B. is an excellent service technician. He quickly diagnosed my issue, prepared a breakdown of costs, ordered parts and had my refrigerator working within 24 hrs. His knowledge & customer care give you peace of mind that you're in great care! Professional and trustworthy, this young man provided for an awesome customer experience. Thank you Sears.

Such a great experience with this company. Greg arrived on time, was friendly and professional and took the time needed to diagnose my problem. I highly recommend!

SEARS is a great place to go to when your appliances need to be serviced every so often and sooner than later. You can schedule and provide details ONLINE as to any concerns your having with your appliances and they come right out. I actually just started my Home Warranty to save on the cost of repairs and routine maintenance and I’m ALREADY SAVING MONEY! Although I do have to pay a deposit EVERY-TIME someone comes out UNLESS ITS A REPAIR UNDER WARRANTY. But the warranty covers just about everything AND MORE!

Dan was prompt, knowledgeable, professional, and friendly. After diagnosing the problem, he offered a couple solutions, and didn't pressure me into a quick answer.

Dan was on time, took his time explaining the issue and how I can fix it myself next time. This guy was great!!!

Dan was very pleasant, knowledgeable and knew exactly what needed to be replaced. He got the job done efficiently and was very helpful.

Tech was a 5 star recipient. Dealing with AI format and near impossible communication with human is 1 star.when you send a payment receipt it should reflect the actual amount paid!

Gregory S. was exceptional and totally professional. I will recommend him to all my friends. I wish all technicians were like him.

He was friendly enough; but careless & messy (leaving debris strewn about). We would not have this fella back in our home.
(See pics).

As my wife said afterward: "what's the point of wearing booties in the house if you turn around and wear the same booties inside & out.

For Example, jerking on a freezer drawers when he couldn't get the draw to open & than explaining it away with a banal explanation of "these types of doors and their tracking systems".

I was observing him at that time, he didn't even make an effort to work the drawer free...he just jerked it open.

Regarding the issue at hand (the auto-dispenser's error code), because he couldn't recreate it; he basically didn't do/fix anything & the same error code occurred within 20 minutes of him leaving (see pic).

So, I'll be calling in for another tech visit (with another tech) & will continue to do so until the issue is remedied.

p.s., as I said, he was friendly enough . . . but being friendly wasn't enough to remedy our concern.

This place!! ❤️❤️❤️ My dad’s refrigerator was leaking like mad. Home warranty company (American Home Shield) set me up with a Tucson company that couldn’t come out for FIVE days. Water was running from the kitchen into the living room, soaking the carpet. So I called this place, Kagum comes out and tries to fix it, doesn’t work, comes back, nope, still leaking, then comes back at EIGHT P.M. on a Saturday night and fixes it. ***He would not give up.*** It was a tricky fix and tough to detect, so Kagum absolutely did a fantastic job. NOTE: American Home Shield clearly states that it will not cover damage associated with a breakage even if their contractor does not show up in a timely manner. So, TG for Kagum!!

Igor was on time and he was not only knowledgeable about what the problem was, he also did a thorough job in fixing my issue and cleaned up afterwards. I can’t say enough about the professional job he did. I recommend this company highly.