Appliance Repair reviews in Irvine, California

Within one visit, they fixed the overheating problem. Efficient, friendly, and genuinely knowledgeable. Absolutely, I'll call them again should I need any appliances in the future.

Excellent service! The technician fixed my stove, which was not working, and left it looking good as new. His work was fast, thorough, and very impressive. This was such a remarkable experience, and I’ll surely recommend them to others.

Save yourself time, money and aggravation and find another company. Extremely unprofessional. I was provided this vendor by my home warranty company. The tech, Dimitri, showed up at my house wearing shorts, t-shirt with no name, and never introduced himself. Fortunately I was expecting him so I knew he was from AB. He came in and I explained what happened with the washer. He found the error codes telling what the issue was and that it needed a new door lock and main board. He said either AB will order the parts or Fidelity. I asked, how do you decide. He brushed it off and said they'll figure it out. I asked if he had to contact Fidelity to find out. He then asked me, who's the tech here? Rude! I was just trying to understand the process and get the information I needed. I told him I would call Fidelity and let them know what the diagnosis was. He said do what you want. I was told by Fidelity that Fidelity would order the parts and send to AB. After 1.5 weeks I called Fidelity to inquire on the status. They called AB and was told that they had the parts. Hmmmm, ok! Then why didn't you call to schedule. I got a text from the tech to schedule the repair which would be 5 days out. The evening before the repair he texted me at 7:30pm to say and I quote, "just making sure you have provided access by removing washer from the pan". I said don't you do this. He said no. I said you're texting me 7:30pm the night before you're coming!!! He said I would have to get movers or a handyman to remove the washer and that he was canceling the appointment until I could get the washer out of the closet. COMPLETELY UNACCEPTABLE since he had several opportunities to tell me this before the night before. I called Fidelity and told them to cancel the service, cash me out and I'll find my own company to repair it. I called another company who had great 5-star reviews. Told the guy what was wrong and he said they could come out the next morning at 11. They came prepared with the parts and DID NOT, I repeat, DID NOT need to access the back of the washer. They simply removed the top and replaced the parts from there. Such a waste of time and money. I got rid of Fidelity and AB Appliance.

They showed up the next day to service my refrigerator. The technician was very nice and professional. The best thing was the honesty. Our six-year-old refrigerator had a leaky refrigerant line and needed a new motor. The repair cost was more than half the cost of a new refrigerator. He recommended getting a new one. I would 100% use them again and recommend them.

Leo called to alert he was coming; arrived and assessed the situation, advised what he needed to repair the machine involved, provided his solution and took care of the problem resolving the leak that is now gone. Left the environment as he had found ; no mess no fuss!

Our technician was Vlad. He was so friendly and helpful, a real joy to work with. Took care of the problem in a quick and timely manner. Will definitely use this company again.

We were not impressed with the service. We spent $300 for nothing. The issue is worse now. The technician didn't know how to fix the issue or diagnose the problem with the water dispenser and had to make several calls to his boss/office to get directions on what to do. $300 later it wasn’t fixed and the tech just said sorry I couldn’t fix it! We will not be recommending this company to anyone in Ladera Ranch.

Oleg came to do the diagnostics and advised the drain pump needs to be replaced. He was going to charge me $450 for parts and labor. When I asked why it was so expensive, he said the part was $200! I did a quick google search based on the model number and found the part was only $25. The $200 is quite the mark up. Everywhere else I called said the fee was $250 to $300. Dont use them. They will try to rip you off.

Maytag dryer making a horrible noise, turned out to be a bad idler pulley. Frank from Metro was very proffesional, he was here for my appointment much quicker than expected. Repair was made in about 35 minutes. He was very curtious and explained the procedure as he worked. I would rate the overall experience as top notch.
Thank you MetroAppliance.

Came over within a few hours of my call. Fixed my dryer and replaced the hose and clamps, which he really didn't need to but because he was super nice. Also gave me a little advice about my washing machine. I'll definitely call them again when I have another problem. Thanks very much!

Sergius was most excellent. I accidentally fried the fuses in my oven using the auto-clean feature (oops). Sergius came out during an initial call and was able to diagnose the issue. He acquired the parts and scheduled a follow-up appointment where he replaced the faulty pieces and got the oven working again. He was very polite and efficient. I'm grateful for his expertise. Thank you, Metro Appliance Service!

Metro serviceman was very pleasant and efficient, and repaired our refrigerator ice maker. I will hire Metro again if and when needed. I highly recommend them.

Leo was on time, courteous, asked us then listened to us tell him the problem. Then he diagnosed the problem, quoted us the cost and fixed it. The price seemed fair.
We are very happy with the service. Especially Leo.

Serge was great..fixed our problem. He was very knowledgeable and easy to work with.

Metro Appliance is responsive and prompt. John, the repair tech, is polite, courteous and professional and I trust their work. They seem to actually care about resolving the issue and want to make sure things work properly before they leave. John even got on the phone to talk to my home warranty company - just really decent guys!

Excellent service. We were able to get help the same day to repair our dryer. I would use them again.

Leo was wonderful! Highly recommended. Caring and professional, super competent, wanted to get to the bottom of the issue quickly and efficiently. True professional, knows his stuff, won’t leave you hanging!
Grateful!

Can’t be trusted. I try and give people benefit of the doubt. Frank assessed my dishwasher and said I needed a new pump, the total cost was over $500. I got a second opinion. They said I just needed rinse aid and it worked. I Metro Appliance back to notify them. They were defensive, then said they would look into it and call me back. Never got a call back. $60 wasted.

A real human answered and came tech came in 2 days! Incredible communication! Competent and friendly. No fooling around, right to work. I don’t know $ value, but it saved me from having to buy a $5k fridge highly recommend! And ask for Frank M. I hope I don’t have to use again, but they will be my first call!

I googled oven repair and so much to choose from so I tried Metro Appliance. The technician who came out Vlad was a very nice young man. Found the problem pretty quickly. He explained what was wrong and quoted me the repair cost which I felt was fair. The office was also very friendly. Great customer service and highly recommend!

They diagnosed the problem with my dryer quickly and came back the next day to replace the blower and also patch the hole where the hose goes through the wall.