Appliance Repair reviews in Irvine, California

Response 5 star
Service 2 star reason they guy did not check filters per request he immediately told
Me it was the pump

Plus he was not fluent in English

He did not understand my wife's questions

I had to repeat tell home to check the filters and spray wash slots

It was plugged spray slots

Sergio was efficient and was able to diagnose and quickly fix our oven. He kept us informed with when he could come to do the repair. Thank you!

Found a piece of glass in my drain pump!! Great service and reasonable price!! Thank you Leo!

Did not do two of the things I requested. Didn't have anything to protect the floor, then proceeded to make a mess I had to mop up when he left. When reinstalling a panel, he put his foot - shoe and all, into my freezer to hold the panel in place. The previous technician was outstanding in every way. Seeing as though he's no longer with the company and if this is the quality of his replacement, I will not be calling Metro again.

The Technician Alex was great, very thorough on his diagnosis of my appliances and would definitely recommend them. Also very honest .

They got me a new microwave oven at a pretty decent price. Installation was fast, professionally done and timely. They were as good as their word!

Technician came at the promised time and made the repair to our dishwasher. He cleaned up after himself and was very pleasant to work with.

Not up to standard. My dryer cost $700, telling me parts alone cost $1200 plus labor. Compressor and feon. Not sure if this is real. Does the dryer needs a compressor? Or just came out for dignositic fee. Negotiate $20 less before the appointment. Just worry about this dignostic fee is what they are aiming for.

07/09/2024
Update from my end. Gentlemen(the boss) called me today and explained the details via parts that they discovered. I was wrong that this model do have a compressor and do need feon. He felt my pain and told me he waived the dignostic charge for me just because they felt that I purchased a not very good model. What a nice guy. Sorry Boss!!

Metro Appliance is professional, thorough, prompt, and efficient. Their technician diagnosed one of two broken parts, or maybe both malfunctioning parts, by reading error codes and finding missing communication between parts. He suggested that we order the cheapest part first and see if that fixed the issue. It did!

Tach did a good job diagnosing and fixing our refrigerator issue. Only issue that I had was the 3 hour time block the tech was supposed to be to my place in but ran a little late, by about 5-10 minutes

Everything went smooth. Pretty fast too. We asked in the morning and someone showed up in the afternoon. I can only recommend this company.

I found Metro Appliance on Google and in two days they fixed my Electrolux washing machine along with changing parts they had in stock. Excellent work

Metro Appliance Service LLC did a wonderful job. Sergius was on top of it and I would highly recommend them. Ask for Sergius!

Leo was very professional. He was on time and knowledgeable. He determined that we would be better suited to buy a new unit as opposed to spending more on our washer. We appreciated his honesty. Thank you Leo. We obviously hope we won’t need your services anytime soon but will definitely call you if and when we do.

I called in about my dishwasher not draining and my oven not heating. My technician was great to work with. He was knowledgable, thorough, and kind. He let me watch and showed me where and what the issues were, and answered all the questions I had about the dishwasher and the oven. Although I didnt go through with the fix for the dishwasher (for personal reasons), he fixed the oven within minutes, and I am very satisfied.

Very quick and excellent service. Alex C. did a great job for us and had our 15-year old Kenmore Elite dryer up and running again in and hour. He quickly diagnosed the issue and had all the needed parts with him.
Thanks, Alex C!

Helpful repairmen. Would recommend them.
Honestly he had ordered a part for me that I didn't end up using and I wasn't charged for it so that was very nice of them.

Thanks, Mr. Groza was a great guy and professional. I want to thank him for his honesty and correcting my mistakes. I am neither a professional nor a dummy, but I made a stupid mistake, which was caught by Mr.Groza.Once again I really appreciate his honesty and integrity, I know for sure if it was someone else, he/ she would probably charge me arm and leg for parts and labor. I hope 🤞 that our problem is solved if not I will call you guys again. Have a blessed day…🙏🙏

Contacted me from a Metro Appliance Service email address and signature line to purchase a TV I have listed on Craigslist. Made an appointment to pick it up then didn't show. I'm ok with someone changing their mind, however why not let the person know?

Great experience. Technician Cristian diagnosed the refrigerator problem, located replacement part and installed it next morning. Was always prompt and kept me informed of his ETA each time. Fridge works again!

Sergius diagnosed the problem with my Electrolux refrigerator right away, ordered the necessary part & installed it at my convenience.
He was courteous, skilled & professional. I would not hesitate to call Metro Appliance Service again if I need a repair.