HVAC reviews in Tallahassee, Florida

09.11.23 the technician didn't know what he was doing. He gave me bad information and suggested to fill my system with freon. $500 worth of freon, which leaked out of my system within 4 hours. When I contacted management in the morning I was simply told they could not help me in any way. I was simply taken advantage of due to my own ignorance.

If I could give negative stars I would. They charged me $500 to fill up a leaking unit while the part was going to take a couple of days to arrive. The $500 of coolant leaked out in just a couple of hours. The technician obviously didn't know any better nor did he run any test to determine if filling the system was a good idea. Management was a joke when I attempted to work something out with them. I will never trust this company again. Nothing has updated.

I've used Advance on two prior occasions with completely satisfactory results. On this last occasion I was asked after agreeing to pay a $90 diagnostic fee if I would pay $300 to fix the problem. I suspected I needed to replace refrigerant on this unit because they replaced it a few years prior and I knew it was expensive. I had company so I said yes. Jimmy did the diagnostic checking the start capacitor first and determined it was no longer working. He replaced it in all of 15 minutes. Then He then checked the refrigerant and said its fine. I was billed $317 as the attached invoice shows.

Checking the refrigerant and capacitor fell under the $90.00 diagnostic fee. If they don't repair anything you still owe the $90.00. They charged $227.00 for the capacitor. I used to do similar repairs in years past for a Major Retailer. I knew the capacitor would sell retail for around $35 to $40 today so I went online and found it anywhere from $27 to $56 depending on the source and the highest local source was at Grainger at $56.

Historically all repair agents have doubled the price of parts which I understand because they need standard parts in stock to reduce their overhead and make them more competitive. But 400 to 600 percent markup is a ripoff. If that type of a markup occurred for materials after a Hurricane people can be put in jail!

By the way their invoice says call the supplied phone number to resolve any issues. I did 3 times and no-one ever called me back. Rest assured I will no longer use their services and would discourage others because you can't rely on their pricing or service.

Chris and the Advanced Air Care team took great care of us. Chris took the extra time to check the manufacturer's warranty for our system and saved us hundreds of dollars. In addition, their response time is amazing and their employee's (Brandon) took time to answer my questions. We will continue to utilize their services and recommend this company to others!

Great team and very reliable! So this is not my first review for Advanced Air but I just have to give another five star rating because these guys are always on the ball and act swiftly when we need them. Had a problem with our A/C unit and Chris was amazing! He showed up promptly, ordered the necessary parts, and did the repair quickly and efficiently. Thank you Advanced Air and thank you Chris!! Highly recommend!

We were in a panic tonight when our AC stopped blowing out cold air. With a baby at home, and it being August in FL, we were very concerned about overheating in our house. I sent a request over to Advanced Air, and Chris was quick to respond. He arrived exactly when he said he would and was quick to diagnose our issue. He was very thorough, explaining every step of his diagnostic and treatment of the issue. He was kind and courteous and had us fixed quickly so we could all get a comfortable night's rest. We're so grateful for Chris and the Advanced Air team!

Tech Chris came out due to an a/c issue. He was knowledgeable, competent, efficient, skillful and honest. His training and knowledge of Advanced Air’s products is an asset to his employer. Thank you to Advanced Air’s support and training for its employees and thank you to Chris for his expertise. He got us cool!

Chad ame to my house on a cold January night and temporarily fixed my air handler fan that stopped working. We had heat in a fairly sort time. In a couple days he came back and installed the fan from the manufacturer. He also noted that my compressor was loud and checked it out, and all was OK, except for the noise. He suggested that I get a sound enclosure blanket to reduce the nouse. I got one, installed it myself and now it's not nearly as loud. I am thankful to have such a new friend as Chad at Advanced Air!

Came home from vacation and found that the a/c wasn't working. Advanced Air Care responded in a timely fashion (very nice phone customer service) and Chris came to the rescue. He diagnosed the problem within seconds and proceeded to replace the faulty part. In addition, he checked the coolant levels and pressure and the electrical loads on other "stuff." He also answered my questions about future unit replacement and their scheduled maintenance program. Extra points - He added the algae tablet that I had. I wasn't sure of where to place it. Well done all around! Would highly recommend.

Every time I have called they have be very prompt and responsive. Communication is the key and they have proven that to me on any of the work I have had done. That is very hard to find theses days!! Brandon was very informative on everything and Madison was very pleasant to talk to and she got the process started with ease. Thank you again and I will definitely continue to use this company!!

Advanced Air Care Heating and Cooling did an excellent job replacing our heat pump. They answered all our questions, and provided quality service at a reasonable price. We would use them again.

Just completed our biannual servicing on our Water Furnace units. Dominic was on time, impressively knowledgeable and a pleasure to talk to. In the service industry that’s a ‘hat’ trick. Keep up the great work Advanced!

Robert was my technician. He was very communicative and got the job done! It was e very reasonable price too. They will be my first call next time and every time.

Chris is always the nicest and most informative service tech. He has been to our house multiple times for service and to troubleshoot. His personality and communication skills are the BEST - Madison was also pleasant and kind when contacting the office to make an appointment.

I want to first start by saying that Kris A. is the nicest guy. This would be a five star experience just with him alone. Very knowledgeable as well, and I appreciate that he works by helping finding what people need in their budget rather than a hard sell. He took the time to understand me and my needs and helped me make a good choice.

The techs that came out were stand-up guys as well and I wish I were better with names so I could name them all but just know you're appreciated. They got the job done right and they cleaned up after as if they weren't there. That's pride in work.

Finally the office staff is sweet as sugar and they run things well.

I would recommend these folks for your HVAC needs and plan to reach out to them again for my ducts once I save up.

AJ was prompt and professional and ensured our AC system was working correctly after a power outage and took great care of us. Informed us of maintenance services and setup reoccurring visits for good measure. We will always recommend Advanced Air Care!

After our fan blower motor went out they were quick and helpful getting us up and running.

Update: we had issues with how it was initially installed due to the motor needing to be set up via Bluetooth. AJ, who was not the initial installer, worked hard getting this right and had to do multiple rounds of testing configuration. Thank you for the resilience in getting this corrected!

We had AC issues at our commercial property and called this company. The technician Jimmy Kelly was quick, professional and solved the issue amazingly. We will be using this company moving forward. Thank you!!

After our heat pump system stopped blowing cold air on Friday night, we called the emergency after-hours number to have someone come out on Saturday. The gentleman came out to look at the fan outside and diagnosed the problem initially as low coolant and compressor thermal overload. He replaced the coolant, and while expensive ($399+), it was necessary because our system is 16 years old and it made sense some coolant may have leaked during that time. It turned out there was a lot of coolant that needed to be replaced so I asked the gentleman to look at the system in the house for any problems that could be related to why the coolant level was so low.
Since their last summer check up 5 months previously, the only issue they found was that the capacitor (16 years old) was on its last legs so they replaced it. So it was surprising to hear the gentleman found the evaporator coil was catastrophically leaking and there was no cheap, simple fix to repair the leak. It was going to cost ~$2k to replace the evaporator coil and there still might be a problem with the compressor since it had been thermal overloading (because of the coolant leak) which would cost more money to replace down the road. It made financial sense to get a whole new system installed so we went that route and ordered a 2.5 ton Trane heat pump system. The cost was what you would expect (~$5-6k) for a whole new system installation (10 year manufacture warranty and 1 year labor warranty).
Since the leak was found after adding 3+ lbs of the coolant and all that coolant just escaped into the atmosphere and we were going to order a new system through them, they prorated the cost of the coolant, which made sense to do and it's good customer service (this saved us a couple hundred dollars).
Because it was going to take a few days to get the new system ready to install and our system was not going to work in the meantime, the company loaned us temporarily a portable, floor A/C fan which was really nice of them. We used the couple hundred dollars that was saved with the prorated coolant cost to buy a window a/c unit for our bedroom.
Installation of the new system took about 7 hours and for the past week the system has been running great. We'll see how long before an issue arises with any of the parts for the Trane so it's too early to tell to rate if this Trane system is good value/good quality (TBD).
I can say the gentleman who came out on the weekend answered all my questions, explained everything in a clear and respectful manner, and saved us some money in the initial repair to help us get a window a/c unit, and made sure that we got the portable floor A/C fan for our living room. This is the level of service we should expect and we got it so thank you. The people who installed our system were great and didn't bother us while we we worked at home. We're currently waiting for a paid receipt so we can apply for a city rebate. I would recommend this company for general services and tune-ups. While these repair services are not going to be cheap (they have to make a living and these issues are infrequent enough to make up for the cost) the human experience with them for our situation was great.

Brandon was very informative and told me all of the options for my 29 year old AC unit, as I couldn't afford a lot of my money he worked continuously and even came up with solutions that fit my budget and my AC is working better than I can remember. Brandon was a lovely, friendly and personable guy. He saved me and my grandchildren from a very hot summer. Brandon also made me aware that eventually I would have to get a new unit and told me about a State or county AC low interest loan that I could get that slot of his customers use, I would not have known about. Also he showed up the same day that I called for service. The people that answered the phones were also wonderful. I can't say enough about how pleased I am. Would highly recommend this company. Thank you Advanced Air Care for serving this community so well.

Our Air conditioning system quit working needing replacement. Best Quality Product at Best Value for Money and Professional service was provided in Sales by Kris and Timely and clearly Professional Installation work was done by Paul from Advance Air Care Heating and Cooling.

It was easy to get an appointment. Communication was good. They were able to diagnosis and make the repairs needed quickly. Thank you, A.J. and team!