Appliance Repair reviews in Honolulu, Hawaii

Today was the THIRD time we had to reschedule our dryer repair appointment. First appointment was on Saturday 12/13 between 8am - 12pm but NO ONE showed up OR received any response so finally at 2:45pm we rescheduled to Saturday 12/27 1pm - 5pm. Then on 12/27, we received a notification at 10:23am that our appointment got rescheduled to WEDNESDAY 1/7 1pm - 5p. My husband took off from work to make sure he was at our apartment for this appointment. It is now 7pm and NO ONE has showed up or even got any notification of a cancellation/reschedule. This is ridiculous, a waste of time AND money. There’s no one live person we can talk to, just AI that does nothing. I’m so disappointed.

Junny is AN AMAZING SEARS TECHNICIAN!! He has been to our home, servicing our refrigerator since 2011..
I hope Sears realizes GREAT EMPLOYEES LIKE HIM.. He has always met the needs of our concerns and I I'mknow he has been with Sears for over 20 plus years. I truly hope he is paid well since he is an AMAZING employee..
He is always professional and has a care for our home, he is VERY KNOWLEDGEABLE and leaves our home clean. Please make sure he gets a raise since he is a Great REPRESENTATIVE of the Sears brand..

Kenneth was knowledgeable on repairing our washing machine. He answered my questions readily. I rate him 5 🌟.
However, if parts are necessary, the customer service department should review the problem in advance with the customer and order the parts. Instead a previous technician, Jerald H came to look at the washer and ordered the necessary parts. It is wasted time spent for the technician and customer. I needed to wait another week for another appointment with a technician. Today my appointment was between 8:00a-12 noon. AI keeps changing the arrival time. Kenneth finally arrived at 3:15p! There should be a human call number available instead of AI who is limited to basic questions/answers.

Thank you.

I am very disappointed with your appointment scheduling!! I couldn't wait any longer for another Rescheduled appointment!! It has been 4 weeks since my washer was leaking. Each scheduled appointment, I waited from 1:00 pm - 5:00 pm. Then, I was notified that the technician will come between 5-6 pm. At 6:00 pm, I get a message saying I need to reschedule another appointment two weeks later. I reschedule another appointment and then the same thing happened at that scheduled appointment!! Now, I would have to wait another 2-3 weeks for ANOTHER appointment!! Finally, I called an independent Appliance Repair guy, he came the next day and solved my problem that same day!! I do not need any more appointments!!

Cornelius was an absolute joy to interact with. He was teaching another technician how to change the heating element in our dryer and was so patient & thorough. And he helped us with other issues that we want fixed in the future. I highly recommend him!

Fake Company

I called, gave my information, and the person said they would connect me with a technician. The next person to come on the line was Sears Home Repair - another automated response. I have no idea what this company is doing, but it is strange. I do not trust it.

Horrible service im in a wheelchair and they could not fix the problem broken door and they said the door was fixed don't use them very un honest my dishwasher is still broken

Worked with Cliff and John today. They were awesome!

Very friendly, professional, and knowledgeable!

Their business is set up well and easy to work with!

Definitely recommend!

“I had an outstanding experience with [Pacific Repair Services ]. From the moment I contacted them, their customer service was top-notch. Joyce listened to my concerns and scheduled a repair visit quickly. The technician, Kenny, was professional and knowledgeable—he repaired my refrigerator efficiently and explained everything he did. I’m impressed by both their service and the quality of their work. I highly recommend them to anyone needing reliable repairs and excellent service!”

I had my LG refrigerator serviced by Pacific Repair Services. PRS was called in as a third party by my Best Buy service plan because they specialize in this type of repair. It was frustrating at first waiting for appointment openings and ordering replacement parts, but PRS kept me informed. Joyce in the office is always friendly and patient on the phone, and Kenny, the repair person, is very polite, efficient and professional. I am very grateful to PRS to finally have a working refrigerator again! Mahalo, Raquel

Maytag extended warranty as I agreed to required 12 monthly payments " one month " credit applied. However contracted out to " Pacific Repair " to do repair is a problem. Appointments scheduled and confirmed appointments with Maytag is meaningless because shortly after " Pacific Repair " calls you and canceling the appointment due to differences in systems.
Another day taken off for nothing, thanks a lot.
Ones a real schedule was set Cliff the technician who eventually came and repaired our machine
" was outstanding ".
Administration and coordination with Maytag is a big " F ".

Took me a while to write this review. I have a fairly new Electrolux washer and Electrolux would not assist. So I called Pacific Repair and they did an amazing job. Very professional.

The water line for our refrigerator/freezer started leaking a lot! Francis came out and assessed the situation. Turns out that the unit was installed on top of the water line! I was in a panic as the tenants were due back from a trip and I needed the refrigerator/freezer to be working and not leaking all over the kitchen! Francis gathered up his crew as the job required the unit to be lifted off of the water line. And it was their day off! The space was extremely tight and there was a chance of damage to the floor tiles as well as the housing above the unit…but they did it! And they were able to repair the water line quickly. I was very, very grateful!

We needed warranty service for our less than a yar old refrigerator. Pacific sent Cliff, who was a skilled, quick, and personable representative of their company. He did the repair quickly, it worked and the communication from everyone was clear and concise. I would highly recommend this repair company and will use them exclusively in the future.

I need to share my recent experience with Pacific Repair Services because it seems to be the polar opposite of most reviews here. If not for Joyce and the technician (I’m sorry I forgot his name) at Pacific Repair, I might still be chasing Maytag in Michigan to replace what is undeniably a defective new refrigerator. I bought this beautiful (and expensive) Maytag refrigerator in March 2024. Within days, it became apparent that something wasn’t right. Pacific Repair Services was sent in by Maytag Corporation’s customer service. The PRS technician did a quick assessment and identified the problems (yes, plural) right away. He reported his findings to the Maytag Tech Line, and following weeks of waiting and multiple calls to the Maytag Customer Service line, Maytag today finally agreed to replace the new refrigerator with a new refrigerator.

If not for the persistent efforts of that technician and Joyce from Pacific Repair I just don’t know how much longer this exhausting battle with Maytag (Whirlpool) would last. Pacific Repair, and Joyce in particular, were strong advocates for me when I needed it most. Thanks Joyce.

0/10. Would not recommend to my worst enemy. My LG fridge died in May and as the only authorized repair company on Oahu, this company has made the past three months ABSOLUTELY MISERABLE.

There is a disconnect where LG was assigning us appointments that Pacific Repair never heard of. Then they didn’t order the compressor because they didn’t know the model even though LG and myself both sent them that information. Then they kept delaying my appointment because “the part wasn’t in yet” even though no technician had been out to look at the fridge to know what the issue was. Sure enough when the technician finally came out to do some tests, there was an additional part, the condenser, that also needed to be replaced.

Four weeks later, the technician came back out to finally replace both parts (I thought) but our fridge still didn’t work. So he came back out a few days later and admitted they ordered the wrong condenser so he didn’t actually replace it, just tried to “clean it really well” and pray that would work.

I AM DONE. I bought a new fridge (not LG) and would rather walk across 1,000 razor blades than ever deal with Pacific Repair Services again.

Technician came to take care of a warranty covered issue with a washing machine. Reasonably quick response time from when I spoke to Jen to actual dispatch. Technician was friendly and knew what to do based on description of the issue. No problems since, knock on wood.

Very professional came out every single time that we needed warranty work done on our icemaker. This last time they were unable to fix it and helped us work with the warranty company to get a new icemaker. Thank you !

I had the absolute pleasure to have Pacific Repair come to my home here on Hawai’i Island yesterday to look at my Whirlpool Refrigerator. What a difference in the service from the company Whirlpool had sent before! From the friendliness of the personnel, to the time that was taken to explain how my refrigerator works, including helpful tips to keep my refrigerator running smoothly and corrected the problem the other company failed to. Which was a simple fix, but the repair technician was too lazy to do.
I HIGHLY recommend Pacific Repair Services for any appliance needs you have. I will definitely recommend them to anyone I know that’s in need of a good repair service. So glad they opened here on Hawai’i Island. A company you can trust. When you need them, call Sachi.

Justina and Joyce are always giving out great customer service. The tech folks show up accordingly and gives us the best updates as they can. With my job, I used to wish for them to work with us on Kaua'i but then I moved here to Oahu and I am so happy I get work alongside such an awesome team/staff. Thank you PRS!