Appliance Repair reviews in Honolulu, Hawaii

Do not ever use them. Worst service ever. They ordered the wrong replacement part, took forever to reschedule, and someone stole a lot of cash from my house.

My oven is still not working properly. It takes forever to cook a meal, light start flashing in the middle of cooking & im just frustrated and angry about this craziness!

They didn’t fix it, said they don’t make the part anymore and supervisor said will not replace even though I have warranty for many years. Warranty people agreed and was going to send that supervisor he is incorrect and should have a replacement. Nothing yet, they must be waiting for it to stop working totally. The new owner of the sears repairs doesn’t have many repair people. Took how many weeks to get an appointment!!!

Kenneth (Technician) provided outstanding service. It took approximately 2-3 months, due to parts being ordered. After 3 services, Ken finally fixed my washer.
If it wasn't for Chad H (Technician), who previously serviced my washer and dryer
as I included Sears-A&E Home Protective Service (which is paid monthly), the cost and time would have been enormous. Thank you Ken & Chad!
FYI - one has no control over the time when the Technicians arrive between 08:00a & 5:00p.

The tech, Junny did a good job. He is a 5 star.

BUT Sears was not as good. They get a 1 Star.
I had an appointment the Sunday before this appointment but no one showed up and I didn't get a call from Sears either. I wasted a weekend and am not too happy. I had to call again, wait on hold and then make another schedule where a tech, Junny, showed up.

Service by Ken was great but nobody showed up the day before and no one called to say they could not keep the appointment. So while Ken was great today the overall service gets an average of 2 stars because of the no-show no-call for the earlier appointment. I still don’t know why there was a no show yesterday.

Junny was arrived promptly. Was very courteous, professional and above all extremely knowledgeable. If I had my way I would request him for all of my repairs. He is a credit to Sear's repair service.

Been a long time paying member with Sears. Very, very disappointed with the service department. Did not get my refrigerator looked at for 6 months, got my appointments cancelled 6 times, lost days of work because of this. Unacceptable! Tried calling someone from customer service, all I got was talking to AI recording. Frustrated, mad and most of all upset with Sears service. 😡

Ken from Sears Repair arrived promptly
very professional and went “above and beyond” with a gas dryer venting system
He worked very hard until the job was done to the best of his ability
He was great at problem-solving and communication.He even tolerated a curious dog that would stop in to make sure he was getting the job done correctly😊

I had a great experience with Edwin from Sears Home Services. They quickly had the problem fixed. What stood out was their attention to detail. They adjusted the legs so the machine wasn’t off-balance. Edwin was friendly throughout the visit. Highly recommend!

This is regarding the range repair, Junny did an excellent job. . He’s a good worker. He takes pride in his work a good worker.

Bowman was very pleasant and professional. He knew right away what the issue was and had it repaired within 30 minutes.

Technician and service was great however, that was 2 days ago and we were told to give it 2 days. We have waited 2 days but still have no ice cubes in our ice bin.

I’ve waited days for this appointment, stayed home all afternoon for this, and I JUST received a text saying it’s rescheduled in two weeks! This, after receiving MANY texts and emails, a harassment level, to confirm. And after getting “rescheduled” at 4:32 pm for an 1:00-5:00 window, I could not reach anyone in customer service. Just an bot unable to do anything. Absolutely unacceptable and unprofessional.

Ken was very knowledgeable. He explained the repairs in detail when he was done and showed the parts he replaced. I would highly recommend him!

Norman did a great job. He was professional and explained everything to us. I would highly recommend him for any refrigerator/freezer work.

Sears Appliance Repair was called to fix a refrigerator that is leaking water. The repairman said the diverter valve had a slow leak. A new valve was ordered. I had to wait all day for him to come - he was late - and he installed the new valve. The fridge is still leaking water. It's not fixed. The experience was not good. Not even 1 star. It shows as 1 star only because the review wouldn't post otherwise.

Will never use this service again! The appointment was cancelled by them 5 times, and when a repair person finally showed up on the 6th appointment to diagnose the issue, and because this same thing happened before, I told the person we needed a heating element. So, he had to order the part via AI and couldn’t get in touch with anyone to order it. Waited over 30 minutes and he was still unable to order the part, so I cancelled the service and will never purchase this Sears repair insurance ever again! You can never talk to a real person! I give it a zero!

Chad was extremely knowledgeable, efficient & thorough! A job so well done! He gave us helpful hints for both our refrigerator/ freezer and thoroughly checked our dryer! Thank-you so much, Chad!!!😍😍😍

Schedule an appointment for a few days out after I called got confirmation text message alerts
Took time from my company schedule from 8 AM till 12 PM that day noon
No call no show to fix a Kenmore washing machine agitator
Pretty sure it was a simple fix, but they didn’t even bother to call me or alert me. The website is set up to use automatic chat

You’ll never talk to a live person still waiting at my house for over two hours after the scheduled appointment time I waited basically six hours for someone to come can’t reach anyone and no one reached out to me through automated text or any other method
Also, I’m getting text confirmations but can’t use the listed number. They’re texting me to to log into the actual website to check status of my repair person’s arrival.
Seems like a waste of time

Excellent diagnosis and quick complete repair work . Went to use washer this evening and found pump not removing water from wash cylinder,and shuts down. Need to reschedule another appointment to get washer working again.