HVAC reviews in Boise, Idaho

Nice people. But changed the schedule without calling to inform me. After I called they send someone over 3 hours late, making us late, and then billing us $125 for a 10 minute job.

Phenomenal company, amazing service, technicians, staff and integrity. They replaced my two HVAC units at my home 3 years ago and when my son's house needed a new HVAC system I called Northwest Heating and Air. Shaun is honest, the service is professional and prompt---I give this company my highest recommendations. I am a loyal and happy customer---I can't say enough about how they go above and beyond!

My furnace went out one day and I called up Northwest and spoke with Shawn the owner. He was able to accommodate me and get a tech out to evaluate what was wrong. The repairs were going to be quite costly so Shawn and I evaluated whether or not it would be advantageous to purchase an entirely new system. With Sean's help and guidance I ended up purchasing an entirely new system air conditioning and heating. Now understanding that the weather is 0° my house has no heating and initially saw Shawn said it would be approximately 5 days before he would be able to get something in. I whined complained begged and finally Sean was able to rearrange his schedule and within the next two days was able to get an entirely new system in an installed. This is not the first system I've purchased from Sean I think I purchased three in total. Each and every time he's been attentive straightforward and extremely helpful. I would highly recommend Sean and northwestern heating for any HVAC questions or problems.

Home Owner: We have lived in our home since it was built. Northwest installed the entire system and have been the company we use every time to do maintenance. They are very trustworthy and stick to their schedule as good as any other company does/can. I highly recommend them for heating and AC repair, maintenance, and install. We had Mark for many years until he retired and now we have Ryan. He is very easy to talk with, doesn't upsell anything and is very well versed in the world of HVAC.

I can’t say enough good things about this company and the people who work there. When we purchased our first home 23 years ago Northwest Heating and Air had installed the AC and heating system in the house and left their orange contact sticker on the unit. That little sticker and their professional care and maintenance has kept our Tran unit going for well past its normal service term.

Northwest H and A recently saved us thousand of dollars. In Dec. of 2025 another company (recommended by our property management company) came to inspect the furnace and said it was damaged and in need of total replacement at the toon of $12000. I contacted Northwest who came out the next day, performed a full inspection and found no problems. They fully contested the competitors claim and said it was possibly a predatory scam and that they unfortunately see this in their industry. If you need honest, old school Idaho people to work with and want to avoid scams try Northwest Heating and Air. I am a fan for life and promise openly to use them on our next install. Thank you again for over 2 decades of service.

Our heater went out and of course it had to be on the coldest week of the year. Their repair team was booked out a few days, but the GM personally stepped in and came to my home within an hour.

He ran into a few unexpected complications but never once got frustrated or “mansplained” anything — he walked me through everything clearly and respectfully.

He was incredibly patient, kind, and professional the whole time. The pricing was beyond fair, especially for a same-day service call, and the customer service was honestly some of the best I’ve experienced.

Highly recommend — truly an amazing company!

I am so thankful to have Quality Heating service my gas heat and electric water heater and air conditioner. My systems are working well - they get regular preventative care and maintenance. Jose is so thorough and helpful. I trust his work and recommendations.

Jake talked about how my system is running and about future issues. He helped with a question and housing issue. He was awesome!

Excellent service as always! Jose' is the best technician I have encountered from many companies and many industries. He is always thorough, professional and very personable! It is always good to see him!

Jose was great! Would definitely recommend him to anyone!

Jose with Quality helped replace the compressor on our HVAC unit. He was prompt, professional, and clearly knowledgeable. The job was done efficiently, and our system is running great now.
Highly recommend Quality Heating and Cooling and will definitely call them again. Thanks, Jose!

Jose the service tech from Quality came out for my spring maintenance and found my water heater was leaking.
He went under the house to check things out and found another issue. Who knows how long either issue has been going.
So, long story short, I needed a new water heater.
Once the office was informed Jay put an estimate together and the instillation was set up for the next day.
The installers worked in very cold conditions most of the day and now I have a new water and no more leaks under the house. There is now a much better draining system.
Thank you Dillon, Dakota and Jay. And office staff.

Cheyenne locked in immediately as to the issue with our air conditioner. Had a technician from another company come out before her, and he was all over the place. She dialed it in, took care of business, and left us feeling like we were taken care of with no further concerns. Thanks Cheyenne!

Technician Jake was efficient, friendly, and professional. Wonderful service. Thanks, Jake.

I was in a jam, with no air conditioning. From start to finish my experience was great. Chyenne was very friendly, knowledgeable and efficient. She explained everything well and got me back up and running fast.
Thank you very much.

Jake from Quality Heating & Repair has continually provided excellent service in a timely manner. He is knowledgeable and takes the time to explain every aspect of service. I highly recommend!

Chyenne C did the hvac service where I live. She was friendly, effective, and knowledgeable.

Extremely polite, knowledgeable, all-around nice guy. Highly recommend Jake at Quality Heating And cooling

Jose and Quality Heating and Cooling are exceptional. We called for help late on a Friday afternoon and he showed up and got the problem resolved quickly.

Jake was professional but personable, and was very efficient. Great service and will always ask for Jake!

Jose has taken care of my property for several years and I could not be happier. Every season he's there, on time, great attitude, cleanly dressed and does quality work. If Jose leaves the company my business will follow him. Overall, a solid place to service water heaters and HVAC. Really pleased with my tech, Jose, and the annual service package. Front office is really nice as well.