HVAC reviews in Fort Wayne, Indiana

Mike S. has been our service technician for a couple years now. He is very knowledgeable and honest. He is also good at explaining what repairs are needed and why. Another company said we needed a new AC and furnace. Poorman's was honest and said we needed a minor repair which ended up saving us thousands of dollars. Poormans has been a company we trust.

Just so everyone is clear, I had a new heating and air conditioning unit installed last year. The installation was literally flawless, nice, neat and professional. As an electrician I know what nice neat work looks life. 100% of their staff is professional. Prices are super competitive. I wouldn’t secure a contract with anyone else if you’re in need of a heating and cooling solution!!!

We have used Poormana's for nearly 40 years. They have taken good care of us. We especially appreciate Tom castle. He knows our heating and air conditioning units well and always services and repairs them efficiently. He is friendly and kind and knowledgeable which is most important. He deserves a really good bonus!

Poormans Heating & Air is great! We've been using them for years. They offer an annual contract that covers Fall and Spring Maintenance and offers emergency call rates at the regular daily rate even if your problem occurs on weekends, holidays, or in the middle of the night. The service technicians are friendly and very competent, and they have kept our furnace and air in good shape despite the system's increasing age.

Poormans is a great choice. Very quick and reliable.
Mike Shelburne, our technician is awesome! I have had him service our heating and air in the past and will continue to request for him because he is that good at what he does. He is very knowledgeable and a great teacher. Mike is very personable and easy going. I would recommend 10/10.

Cameron diss did a great job, was here first thing in the morning quick, easy and timely. I will be recommending to everyone to use Poormans for their heating and air services.

My husband and I were extremely pleased with the job Poorman's did on our new central air conditioning! We have lived with window air conditioners for 11 years and are so greatful for Ryan, our salesman and the great install team. Our 90 year old home as never felt so cool and comfortable. Such a blessing! Our basement looked cleaner after they left then when they arrived. 😉

Had my Mitsubishi Ductless Air Conditioner installed today by Tyler and Cameron. They were polite, efficient, and clean up everything. Even Mike the salesman stopped by. Kudos to all 3 of you! Bonuses all around.

High quality, great installation, competitive pricing, and HONEST. Forget the "free" furnace bait and switch. Go with quality. Here's my detailed story about dealing with them:

BACKGROUND:

I have a 20 year old Trane furnace and central air. It served me well but was starting to have problems. For years, I was a loyal customer for another local HVAC company, and had my equipment serviced annually and paid a monthly fee to be in their preferred customer "club". Then they started taking advantage of my loyalty and began gouging me.

The gouging started several years ago, during a routine clean and check, my old company told me my a/c needed a $400 "compressor saver kit". I was really busy at work, so I just told them to go ahead and do it. I figured out later it probably was a scam. But I stayed with them.

The final straw was when my old company told me my furnace was in need of replacement because the heat exchanger was cracked. I couldn't see it on their fuzzy video, so this time I got a second opinion, and found out that the furnace was still good, and that what looked like cracks were probably markings maybe from manufacturing. The furnace continued to "run like a Trane" for several more seasons, and I started to look elsewhere for HVAC service.

HONEST KENNY:

Last winter, I called Poormans for the first time for an annual furnace check, and Kenny came out. He looked everything over and cleaned it, and confirmed it was running fine, but probably nearing the end of its useful life. He told me I probably could get a few more seasons out of it. I appreciated his honesty. I call him "Honest Kenny".

LAST WEEK:

Then last week my a/c went out. I called Poormans and they sent out Honest Kenny again. I feared the worst, that my compressor was shot. But Honest Kenny told me it was just a bad dual run capacitor, which is a cheap fix. I was so impressed with Honest Kenny that I called the service manager Chad and asked for a quote to replace my system, since I knew my system was old, and furnaces have a way of dying when it is -10 F and you're getting ready to go on vacation.

The next day Seth came out and, practicing social distancing protocols, went over my needs and explained all the options. He did his own "manual J" calculations to make sure he was specifying the right size equipment (in other words not using rules of thumb, or just automatically going with the same size I already had). He answered all my questions about features, specs, rebates, tax credits, financing, etc. I could tell Seth knew his stuff. The next day I had several written quotes to review, and after shopping around some more, decided to go ahead. They probably aren't the absolute cheapest, and I could have gone with cheaper equipment than Trane, but cheapest isn't always best. Often you get what you pay for.

INSTALL:

Seth met the installation techs in the morning, and made sure everything went smoothly. The techs were neat and did their work very professionally. For example, when they installed the humidifier, they didn't just punch into the water supply with a saddle valve like I would have if I did it myself, because those tend to leak over time. Instead, they soldered in a T fitting with a separate shut off (see photo).

A couple of tips:

1. Consider their 10-year bumper-to-bumper warranty. It's a bargain. I found that competitor's prices for similar warranty coverage were over twice as expensive.
2. Consider the Trane NEXIA smart home WI-FI thermostat. Its really a slick system, and tracks the weather does everything except make your coffee (see photo). Depending on your equipment, it can help maximize it's efficiency.

P.S. Remember the "compressor saver kit"? Honest Kenny confirmed that there was no such thing on my old unit.

I couldn't of been happier with the install of my new AC unit. I am a first time customer, called different places and came back to Poorman's Heating & Air Conditioning for my new unit. Very professional, pleasant to work with, and the installers Tyler and Don were great guys. They answered all my questions and the install looked very good, they made whoever installed the AC unit when my home was build look like a bunch of amateurs. Great job guy, you have earned a life long customer!

We just moved to Fort Wayne last year and it was important to establish a new service relationship with a company we can trust and rely on. Poorman’s has exceeded our expectations every step of the way! Very professional and quick to respond and schedule. Just recently had an issue with our heating unit and they had it resolved in less than 24 hours during this busy season. In particular…I want to call out their technician, Mike. He was our recent responder and had been here before. Very friendly, very open and communicative about what he is seeing and recommending. I never feel like he’s looking for the most expensive fix, but rather the most effective and efficient fix on the pocket book. We’ve been so impressed with Poormans that we’ve signed up for their annual service plan and I’ll look forward to having Mike out again during the next season check up. He and Poormans have earned my utmost trust!

Israel did a great job with repair. Pipe fixed in timely manner and fully explained work that was done. Greatly appreciated such good service in extreme cold weather.

Adam was very personable and professional. He explained my different options for repair and the benefits of the protection club, which we chose. Job well done!!!!

Kaiden came out and did a fantastic job replacing a sump pump and adding another in, all while water was still coming into the pits because of all the rain. Went above and beyond, cleaned out the pits and did nice clean work with the new piping needed for both pumps. Nothing was hard-sold, he presented options and let us make the choice on what to do. Would highly recommend Peterman!

Adam came to service my furnace & AC. He first had to call for some help as one of the tires on his van was leaking air. The help came quickly in a big flatbed truck and changed the tire right on the street. We both were happy to see that! Adam did all the work on my furnace , then went outside to check my air conditioner. He cleaned it all out and everything was in good shape. It makes me feel good to know I can face the winter days knowing my furnace is ready for winter.Adam is a friendly man and very professional about his work. We talked about a humidifier. He emailed me information on it. He showed me how it would be hooked up. But I am thinking my next purchase will need to be a new water heater..Time will tell! Thank you, Adam.

This was my first experience with a Peterman’s service. Right now I’m stunned at why it’s taken so long. Adam Reinders was so thorough with our furnace tuneup and explained everything. The best service that we’ve had in a long time.

Dan Wright of Peterman Brothers in Fort Wayne is a fantastic HVAC tech, and I'm glad he was the guy who showed up to repair our furnace! Reasonable prices, excellent work, timely service....highly recommend this business!

Adam was contacted by me to come out and show us how to do proper maintenance on the two faucets that were installed on our home this year. I wanted to make sure that we were properly taking care of the faucets. Adam gave great advice on what we need to do to maintain the life of the faucets. He provided excellent customer service. He is definitely an asset to Peterman Brothers.

My tech was Adam Reinders. He is very personable n friendly. Along with routine maintenance on my HVAC, I also had a wifi thermostat installed. Adam is very competent n knowledgeable as a technician. He even assisted me in getting the app set up on my phone. I would recommend Peterman's for the quality and availability of service.

Josh H, Gene, & Ethan did a fantastic job! They removed our old system, installed a new HVAC system, cleaned up, was careful in our home, gave us all the details of how to run everything, and were all very kind. I would highly recommend them to anyone looking for HVAC service!

Rick was great very professional he did a way better job in the first guy they sent out personally I think you owe me $30 if you would have sent Rick out the first time I would not have to have called the second time