HVAC reviews in Fort Wayne, Indiana

Totally satisfied with service provided by Riley. He upgraded my electrical service to 200 amps, installed whole house surge protector, and replaced the fuse box. And answered all my questions!

My service technician was great today. He was very thourough and answered all my questions. He even took time to make sure I could sync my app and thermostat again. It hasn’t been working for 2.5 years and the last 3 technicians that have come out haven’t been able to get it taken care of. Great job, Adam!

The installation team was absolutely wonderful — they were great! They were kind and explain in detailed Layman's terms each step of the process. However, the company has the WORST CUSTOMER SERVICE. Every time I call, the person who answers never seems to have any answers and simply says, “Someone will call you back when they have time.” Unfortunately, days go by without any follow-up, leaving me to call multiple times just to get an update. As a customer, I should not have to deal with the company’s internal issues. It should not take over a dozen phone calls to get information about my project — especially one I paid $40,000 for. There should be a clear point of contact who can provide timely updates and accountability. It is not my problem that your company does not have the capability of transferring phone calls. (You can invest in AI to answer your phones but won't invest in a proper phone system to transfer calls between departments?) It is not my problem that someone did not put "good notes in the system" so your team does not know what portions of the project were complete and what is outstanding. The employees should not be telling the customer 'they know how bad it is'. When I asked to escalate this issue and requested to be contacted by the owner of the company; he refused to speak to me and instead had a member of the sales team reach out; only for the same issue to occur the very next week.

Had to get my furnace diagnosed as it was not producing any heat. Leo came and checked out the issue. Leo was very nice and did a good job explaining everything. They were able to get a new furnace in next day and Bryce was also excellent. He had another gentleman with him but I forgot his name on accident. They got the new furnace in and explained everything they did. They were transparent in the whole process. They cleaned everything up nice as if nothing was done. Highly recommend.

We have had the pleasure of working with both Ryans and now Dan! Amazing guys!
With that, Dan truly is THE MAN! So polite and kind. Told me what he was doing every step of the way. Dan took photos of my furnace and explained everything in detail and made sure to simplify things I may not have knowledge on. He further explained possible upgrades and their importance. Since my significant other was not home to make the final decision, Dan offered to call us and follow up with any details I may forget to relay to my partner. I feel like this is the most ideal costumer service. This was a very genuine interaction and not something I’m used to in the world today. Thanks for being an awesome human - be well.

10/10 experience, Gavin was super professional and did a great job educating me on my homes plumbing system. Gave multiple options on how we could proceed, giving best and worst case scenarios. I will be sure to use him as well as Peterman for any future housing needs (hopefully it’s a while before I need them again).

Furnace check our technician Dan did a wonderful job. He explained everything thoroughly took his time to tell us what the problems were. Unfortunately, we had to get a new furnace, but that wasn’t Dan’s problem. He’s one of the best technicians of any technicians we’ve ever had in this house.

I noticed a water stain on my ceiling without any continuous leaking. It was coming from either my laundry room or bathroom. I called them. They offered to come out first thing the next day. Don came out. He did his trouble shooting. He explained everything he was doing and why was he doing it. When he came to his recommendation at the end, I understood that part of my water system and why his recommendation made sense. It was an easy decision. I had to work, so he came back to fix it. He came with everything he needed and was in and out in no time. Don was very professional, courteous, knowledgeable, and on time. He is actually a very good plumbing teacher! I appreciate the service and will come back to them in the future. Thanks!

This the first time I have called Peterman Brothers for plumbing assistance and this company will get my business again! The scheduling system was easy to use and they got a technician to me in a very timely manor. Our technician was Donald Collins. He was fantastic. Very friendly and helped us understand what the problem was with a shower cartridge. He was able to handle the repair and return hot water to the shower in question. If you need help with home repair issues I would highly recommend that you call Peterman Brothers. You will not be sorry! By the way…they can more than just plumbing.

We have had great experiences with our annual plumbing and HVAC maintenance. The employees are always friendly, efficient, and personable. They take the time to explain things to you and answer all your questions. We are glad to be loyal customers.

Adam was nothing but professional and kind during his visit. He made sure to thoroughly explain each of his findings, along with showing supporting pictures from deep inside the furnace.

Adam was very personable, and took time to ensure our house stayed clean throughout the duration of the maintenance work.

Great employee, great service!

Incredibly disappointed by our service. In the past we called out Peterman Brothers and were really impressed by their professionalism and quick response. This time was a joke. We called them out for a main sewer drain clean out. They were more concerned with trying to sell us an entire new pipeline quoting us at several thousand dollars rather than doing what we asked for them to come to do. Within 6 days, our issue resurfaced and we called a different company who came and actually solved the problem - a root ball that was further than this company even tried to go. Once they hit roots, they said immediately went into “selling mode.” A good reminder to support your locals who care deeply about helping their community and upholding their reputation.

Adam was fantastic. Very professional and friendly. He explained everything. And got me a good price on the humidifier I wanted.

Adam was out once again to install my humidifier. He does a fantastic job. If he can put up with grumpy old me , he must be a good person. He is a person that really cares about his customers. Thank you adam.

Dan was absolutely phenomenal! He answered all my questions and explained them to me in layman’s terms. He gave me great advice on how to properly maintain my systems and gave me peace of mind by offering to enroll me into membership that would allow 2/yearly inspections on my units. Thanks so much, Dan! You have a great personality and I enjoyed your visit!

We just bought a home that still had the original 50-year-old furnace and AC, and Peterman Brothers made the entire replacement process smooth from start to finish. The installation team was absolutely outstanding, knowledgeable, professional, polite, and incredibly respectful of our home. They took the time to explain everything, answered all of our questions, and worked efficiently while keeping everything clean and organized.
You can tell these guys truly know what they’re doing and take pride in their work. Going from such an old system to a brand-new HVAC setup has made a huge difference, and we couldn’t be happier with the results. If you’re looking for a company you can trust, Peterman Brothers is top-notch. Highly recommend!
- The Pawlowski’s
Fort Wayne, Indiana

The service I have received from Peterman Brothers over the years has always been top notch.
During my most recent service, Israel quickly identified the issue, offered me multiple options to address it and did the work completely and in a timely manner. Another wonderful experience with Peterman!

It was New Year's Eve (day) and Harry came to look at our electric panel that was not connected properly at the top and was somewhat dangerous to be touching. He instantly made me feel comfortable and safe by sharing his knowledge on what he was doing, what needed corrected and later, what could be replaced to make everything up to code. He was very professional and friendly.
The anxiety filled problem became a calm experience. Thank you Harry.

Yesterday Peterman Brothers came out to look at our heating unit and told us we needed a new burner, but that it couldn’t be replaced until Monday. At the time, the unit was still working—just intermittently.

After the technician left, the heat never turned back on. I called Peterman Brothers and was told they couldn’t send anyone back out until the following day. With temperatures at -2°, we were forced to find somewhere else to stay for the night.

This morning I had another HVAC company come out. They immediately found that the Peterman technician had not turned the gas back on and had also reinstalled one of the burners incorrectly. The new company had replacement burners on hand, installed them easily that same morning, and charged about half of what Peterman Brothers had quoted.

I’ve been a member for a while, but the quality of service has clearly gone downhill. Leaving a family without heat in subzero temperatures due to basic oversight—and then being unable to respond—is unacceptable. The fact that another company resolved the issue immediately and at a much lower cost only added to the frustration. I hope Peterman Brothers takes a serious look at their service standards and training, because this experience was extremely disappointing.

Also one other note. They did not wear booties on their feet when they came in the house so they tracked in salt and snow.

June 2024 I spend 20k on a new furnace and AC. Not in love with the sales tactic that if you choose them before they leave you get more money off, but do be it. April/may 2025 not a year later ac goes out. They said it was failure with wires from ac to thermostat. Took two appointments to figure this out.

October 2025 AC fails again, took two appointments and 3 technicians to figure out the issue. Mostly because I also have a mini split and they kept looking at that after I had shown them multiple times that it’s not the mini split it’s the AC.

Finally a technician”thinks” he knows and says he’ll need to order parts and will reschedule. Fast forward beginnng of December I have to call and ask what’s going on. They forgot to order the part. They say they’ll order it and call me when it’s in. It’s in, they call me make a date. I take off work, they then cancel due to cold. Understandable. We reschedule, 3 weeks later. I take off work, they cancel due to snow. Again understandable, we reschedule for march 2. 5 months since AC broke, 2 months since part was “in”. Technician gets here, then tells me they don’t have all the parts they’ll need and need to reschedule….

Ok fine, last time.. nope. Get a phone call three days later (mind you had to take another day off of work), technician is on his way. Finally it’ll be done, NOPE! Just got another phone call tbat they’re canceling due to rain. Mind you it was raining 10 minutes prior to that when they told me he was coming.

I’ve tried multiple times to speak to someone who can help with this. I get told they’ll send my concern to a customer service person and they’ll reach out to me. Twice they’ve sent, twice I’ve heard nothing. Today I rescheduled out again and was told there is no supervisor that I am able to speak with.

Ever since peterman brothers took over it’s become a franchise of shoots and ladders and no one seems to care anymore. Worst of all is I’m at their mercy of getting this fixed. Since it’s their product failure there is no cost. But it’s becoming apparent this will not be fixed any time soon.

Collin listened to my needs, requests and questions, was thorough and efficient and performed his job very well.

They were very accommodating when a semi emergency arose, fitting me in the schedule quickly.