Appliance Repair reviews in Indianapolis, Indiana

We had Captain Appliance come out to look at our washer. It had been making a funny noise for the past week, and we could not figure out what was wrong with this. I contacted Captain Appliance because I saw the good reviews that they had on Google. I booked an appointment online. They responded back to me in less than 30 minutes. They were able to get me in quickly. Even sooner than I had requested my appointment for. They performed exceptional work and accurate diagnosis of the issue. They were able to fix the appliance the same day without having to order parts. Fair pricing as well. Several different warranties for the labor and parts which I liked. They also gave some really good advice on how to take care of our appliance better. I would recommend this company to anyone that needs help with appliance repairs. Thank you again for your help!

Our 12 year old built in ge fridge stopped working. Alex came out diagnosed the issue and did the repair. Needed new compressor and evaporation coil...Essentially the whole refrigeration system. Although costly at $2500, it was a good value since a new one costs $10k

The folks at Capitan (especially Jeremiah) have been very professional, kind, and quick to respond. They are repairing my stove (an older model requiring some extra care) and have done a great job thus far. Would recommend and hire again!

Update to my last review, washer repair still great but had to call in some else to fix dryer because Capitan fix did not ultimately fix problem. My fault for not testing quickly enough and admitedy did not give them chance to come back to fix (holidays & many visitors in the house). Note price below was for W/D repair and washer seems fine.

I was super pleased with Jeremiah! He came within the allotted time window and gave me an honest assessment about my washer; she has died and gone to GE glory. He gave a thorough analysis of the issues and recommended better washer options for longevity. I won’t hesitate to call Capitan in the future for my repair needs.

I highly recommend Capitan Appliance Repair. Their technician was kind and explained everything. Unfortunately, what seemed like a quick and easy fix was not. When we called them back to look at our dishwasher again, they determined it was a UI or control board issue. Since it had not been long, it was under warranty and we were not charged. They even gave us a refund for the initial labor charge when they were not able to fix it since the faulty part is not longer manufactured. Outstanding service from upstanding people!

I heartily recommend these folks. We were scheduled in quickly and efficiently. Salem arrived on time and within a few moments, he had diagnosed the problem and fixed it. He was a real gentleman and a pleasure to deal with. The fee charged was very reasonable. All home repair situations should be resolved as easily and pleasantly!

Strongly recommend! Technician was communicative, forthcoming, highly skilled, and prompt! They did a great job and explained every aspect of the repair process. They were able to isolate and identify the issue in my 70+ year old oven and although it couldn’t be repaired, they took a crack at it. The oven manufacturer’s contractor wouldn’t touch it based on the age. I will be back for any future appliance needs!

The technician arrived on time and ready to go. We was obviously knowledgeable and experienced. Although by the end he had to tell us our microwave wasn’t repairable (something I was prepared for), he explained why and gave me some suggestions about replacements. I’ll use them again anytime I need an appliance repaired.

I contacted Howie because my dishwasher was not circulating water. He sent out a technician who was able to diagnose the problem quickly. They have many common parts in stock for fast replacement. Their service is prompt, professional and honest. They will keep you informed of all options and respect your decision no matter the outcome. I would recommend Capitan Appliance Repair to anyone in need of their services.

I found Capitan Appliance Repair through Yelp because our dishwasher was leaking. They sent a text first thing the next morning to schedule the repair, and Salem did a fantastic job on the day of the service. After trying some solutions, unfortunately our appliance was unable to be fixed. Salem was direct in his communication, professional, friendly, and explained the issue thoroughly. Everyone I interacted with was patient in answering my questions, helpful, and knowledgeable. I would definitely use their services again and recommend them to anyone!

Capitan Appliance will be my first call for repair needs moving forward. Their system was easy to interact with during the scheduling process. They got a tech out quickly, and he was great. They are professional and prompt.

Communication was excellent. Salem came Saturday morning and was kind, attentive and went right to work. The dryer is old and he gave us options. I trust his judgement.
He helped us save a little money with payment because he cared enough to take a couple minutes.

I rarely leave reviews because most service simply doesn’t warrant it—but Capitan Appliance Repair absolutely does.

This happened on Christmas Eve, which makes the experience even more impressive. Salem, the technician, was outstanding: prompt, professional, and genuinely friendly. He quickly diagnosed and repaired the issue with my stove and then offered a simple, inexpensive solution for my dishwasher. The pricing was very reasonable, especially given the timing and quality of service.

No scare tactics. No upselling. Just honest, knowledgeable feedback and excellent workmanship.

Capitan is a stellar company from start to finish—even their automated service is smooth and efficient, which says a lot about how well they’re run.

If you have an appliance issue and need reliable, honest service—even during the holidays—call this dynamite company. Capitan has earned my trust and my highest recommendation.

Highly recommend these guys! Not only did they fix my dryer at a reasonable price but also accomodated my schedule! This is not my first experience with them as my dishwasher broke last year. They honestly told me it would be almost as expensive to fix as replace. We replaced it and I so appreciated their honesty. I will definitely use them again.

Thanks Capitan! Salem was prompt and courteous. He diagnosed the dryer issue and fixed it quickly at a reasonable price. It’s an aging dryer that’s now working like new! If we have any appliance issues in the future, Capitan will be my go-to!

After six months of working with a Whirlpool-recommended company that couldn’t fix our brand new dryer, this company quickly diagnosed and resolved the issue. The technician (Jeremiah) was knowledgeable and courteous, and made sure everything was working properly before leaving. Would definitely use Capitan Appliance again. Great experience!!

EDIT: Howie reached out in response to this review. They gave us a $325 contribution toward the new stove we will need to purchase. The gesture is appreciated, so I changed this from a 1 to 3 star review.

We called these guys out to fix an annoyance - food was cooking inconsistently in the oven, sometimes fine, sometimes burnt, other times undercooked. During the initial visit, the tech was confident that the igniters were failing and needed to be replaced. His explanation of how they should work versus how they were working and why that caused the swing from over to under cooked made sense. Essentially, they were taking longer than is normal to kick on. During the repair, the tech shocked himself twice with visible sparking. He then cut the power and completed the installation. When he flipped the breaker back on, the igniters engaged immediately without anyone turning on the oven (!). The tech spent some time trying to fix it, and then admitted that something had probably shorted out during the repair to cause this new issue. He apologized, said he needed to order a part to fix this new problem, that he would only charge the service fee for now, and that we wouldn't be charged for the new stuff since it happened because power wasn't cut to the oven. It was unfortunate, but things happen, and it seemed fair. We paid the service fee, and he left.

I received an invoice via email for full payment a day or two later. When I responded to say why I hadn't paid yet, someone reached out to schedule the return visit. When the tech returned, he said he couldn't figure out how to turn the gas off to safely make the repair and that his boss had more experience capping lines and would have to come out. He set it up so that we could at least use the stovetop without the gas running constantly to the oven.

I didn't hear anything for a couple of days, so I reached out. I was told that it would be a week before anyone could come. I expressed frustration about the wait, said it was a long time. The response - "I know," - was not what I was looking for. I think I had been pretty relaxed about the whole thing, but now it was getting annoying. I wouldn't get to bake birthday cookies for my wife, but what could we do but wait? I assumed they would make it right in the end and I would have properly functioning igniters in my oven.

A week later, a new tech came. He had no problem at all turning off the gas and was puzzled that the first tech hadn't been able to do it. He replaced the part, but afterwards, we had the same issue: the gas got fed to the igniters without turning on the oven and would not shut off. The tech poked around for a while, ruling out various causes, and determined that there was probably a short somewhere in the stove's wiring, but it wasn't the control board. He said determining where it was would be very difficult - that someone would basically have to take it apart to do it, and it was beyond what they could do. He unplugged the igniters so we could continue using the range top safely, refunded the service fee, and recommended that we contact someone else to purchase a new stove. He sent me a link a place that sells used ranges and apologized for wasting my time.

As you might imagine, I'm pretty unhappy. We started with a minor issue: an appliance that wasn't working well but was still functional. We could work around the over- or under-baking issue by checking more frequently and adjusting the temperature.

We now have a completely non-functional oven that needs to be replaced because something was shorted out during the initial repair. While we appreciate that the service fee was refunded, and the tech was very nice and apologetic, I have to say that this is a little more than just wasted time.

I was contacted by Howie at Capitan that same day. He was soliciting a review. I used my reply to construct the review you are reading now. I waited over a week for a reply before coming here to post it. The fact that I got no reply at all was the deciding factor in choosing 1 star instead of 2.

Very efficient assessment of my appliance issues. Gave unbiased, fair opinion that did not require repair. This could have gone a very different way as I had no idea what the root cause of my concerns were. High integrity goes a long way with me. Highly recommend

I had someone else come out originally and they actually made my washer problem worse. When Capitan came out, they were very professional and quickly got me scheduled for a repair. Communication was great throughout the whole process, and they were very helpful. I really appreciated how easy they made everything after the experience I had before. Highly recommend!

Jeremiah at Capitan Appliance was awesome. Really knowledgeable, and what I appreciated most was how well he explained things — no guessing, no vague answers, just straight-up clarity. The conversation was great, professional, and you can tell he knows his craft. If you want someone who actually understands appliances and communicates well, Jeremiah is the guy. Highly recommend Capitan Appliance.