HVAC reviews in Indianapolis, Indiana

This is my first time using LCS. My technician, Nikita Jenkins, was extremely personable, professional and knowledgeable. She’s pretty much diagnosed the problem in just a few minutes and then confirmed with her diagnostic equipment. I signed up for the maintenance plan and I’m looking forward to great, friendly, and professional service for years to come.

The worst snow of the last few years was made worse when our furnace decided to call it quits. Luckily, LCS responded quickly. Michael and Jair did an absolutely fantastic job getting our new system installed in a timely fashion. They were professional and their work was excellent. It also should be noted that they made it out to our house during a travel restriction in Marion County and I cannot tell you how much I appreciate that type of dedication.

I've had LCS maintain my heating and cooling equipment since I've lived in my current house (14 years!). They've always done a great job, been timely, reasonable, and recommend only needed changes/repairs. I really appreciate knowing things are done right every time.

Sam helped me troubleshoot our furnace at midnight over the phone. He was so helpful and explained everything very well. We had our furnace service just two days prior by another LCS tech and she didn’t put a screw back in properly. It lead to a failsafe being triggered on our unit. Sam was able to diagnose it and the furnace came back to life with a simple care being placed back where it was supposed to go. Thank you Sam!

We called with no heat late on a Sunday. They called us and walked through some quick fixes to see if it was something we could do on our own. They then had someone out at 8am on Monday. Nikita fixed our issues quickly and loved our dogs!

We then had T’Shayla out the next week to look through and do a full tune up. Both women were awesome.

Recently we had an issue with our furnace right after a major snowfall, and Sam Pohl came out quickly and helped get our furnace back up and running in no time. He truly is a rockstar and was great to work with. He was very informative and walked me through everything he was seeing while working on the unit, and I'm looking forward to do business with Sam and LCS in the future!

Mark from LCS was very nice and quick with my tune up. Didn't try to sell me up on anything I didnt need, only recommendations with quotes for consideration, and very knowledgeable. All the technicians ive had from LCS have been like this and its such a good experience all around.

Had an awesome experience with LCS Heating and Cooling. Mark Harvey came out at about 2am for an emergency repair, and got our heating up and running again in no time. He explained what was going on and walked me through what he was doing. Made a few good suggestions on things we could improve but with absolutely no pressure. Overall a wonderful experience!

We had a humidifier and air purifier installed by Jose Cabrera. He did a great job and is a great representative for your business. He works very hard and doesn’t even take breaks. He explained everything he did and all of the details on how to use everything including the smart thermostat, which is a lot smarter than me. He also explained your maintenance plan which I will look at and compare to my previous maintenance plan. Your price was very close to the other 2 estimates I received but with your $200 discount for being a firefighter that made a difference.

Wow

Before I retired, I helped businesses provide excellent customer service.

The highest level of service level is when you create a “Wow Experience”.

It happens when a customer is significantly surprised in a good way.

Wow! That was easy.
Wow! That was fast.
Wow! They were great to work with.

LCS surprised me with how good their people are to work with at every step. They have the tools and they have the talent.

From the start, we were impressed when Travis Lucas came to our home and spent the time to understand what we wanted to solve. He asked the right questions and did not assume anything. He is very pleasant and easy to talk to. He makes sense

He quickly consulted us on options to solve our air quality problems He gave us separate quotes which showed he understood what it would take to help us. Travis obviously knows his business. He and his wife have made a very efficient and effective service business. Their people follow proper processes and procedures. They use technology to improve performance but, keep the personal touch to improve how we feel.

Once we chose LCS, Elizabeth made sure to schedule the crew with us. She was professional and personable. She kept us up to date.

The manager, Dillon Southwood, took the time to make sure we reviewed the project plan and we were comfortable with the process. Dillon made sure the work would match our expectations.

We were most impressed by the craftsmanship of Jose Cabrera and Mijail Spengler. As soon as they started working we were wowed by how fast and effective they were.

Their workmanship was excellent. They were fast and respectful of our house. They worked very hard and the repairs they did in our HVAC Ductwork were top notch. Jose fixed the multiple mistakes the previous company made. We were heating our crawl space and pulling bad air into our house.

They also sealed and cleaned our ductwork very well. There is comfort in knowing we are breathing healthy air instead of the dirty crawl space.

Our heat flow is so much better now. Our house is warmer and more comfortable because they fixed the leaks in the crawl space ductwork.

I hope locally owned businesses who give customers the “Wow Experience” will always last. They add value to our community. The money stays here.

I am sure LCS will be around for longer than some out-of-town investors who might not care like the people at LCS do.

We have high expectations when we invest in our home. LCS EXCEEDED our expectations. We got a much better value than the cheaper work from the last company.

When we reviewed their work after they were done, I actually said, “Wow!”

Their middle name is Comfort. That is what we got.

Dane Newman
Indianapolis

The service tech, Sam, was fantastic. He explained everything that he was looking to check on the furnace and took the time to make sure that I understood his findings at the end. He was knowledgeable, friendly, and courteous during the visit. After several bad HVAC experiences, it was encouraging to have a positive one with the LCS team.

Quick and easy service from start to finish. Sam was great walking me through all the details and explaining issues while troubleshooting. Sam spent the time making sure we understood all aspects of the diagnosing process and next steps forward. Did not feel pressured whatsoever and let us make the best decision for ourselves. Jose was fantastic in installing our new equipment. Team all around was respectful and ensured we knew everything we needed to know and did not hesitate to answer any questions. Would definitely recommend this team in the future.

Technician was out for routine furnace maintenance. As is always the case with LCS employees, he was friendly, knowledgeable, respectful of our home, and explained what he was doing. I always learn something new about our system from them. Prices and different plans were also explained so we could make the best decision for our situation. We have been loyal customers for many years and highly recommend this company.

As many people probably experience in the winter, our electric bill at our home was over double what it typically is.

My thought process was “ehh it’s winter, it will do back down.”

My fiancé however thinks very differently than I do.

She checked our thermostat and found that our emergency/auxiliary heat was ALWAYS on.

So we had a competitor come out and look at our heating unit for us. They were okay. Basically diagnosed what needed replaced, nothing more.

We wanted a second opinion, so I reached out to my BNI (business networking international) chapter member to get a second opinion.

LCS had Sam come out to do his inspection.

VASTLY different than our first experience.

Sam, at LCS, took the time to try and resolve our issue first.

He simply reset our heating unit and ever since, our emergency/auxiliary heat has not come back on.

We really appreciate the service Sam provided us as we are planning our wedding and finances are tight.

Sam’s service and fix helped ease our minds, at least until our wedding, and helped us realize we don’t need to replace anything just yet. We will probably do so after our wedding.

A HUGE shoutout to Sam and the rest of the techs at LCS.

If you are having HVAC issues, look no further. Give LCS a call and be as satisfied as we are!

I received training from the LCS owners Renee and Travis. They provided exceptional instruction, and real-world stories that directly apply to running a better business, especially when it comes to furnace repair and heating system replacement.

They took time to answer questions and share insights. I left feeling more confident as a business owner and better equipped to serve my customers. Thank you LCS for setting a great example of helping our industry by sharing your knowledge with us.

Chris from Knight’s Quality Air was fantastic! He came out to service my AC unit while I was at work and kept me updated throughout the process with clear, professional communication. On top of that, he went above and beyond by bringing a package inside my house before he left—something he absolutely didn’t have to do, but it really showed the level of care he puts into his work. I highly recommend Chris and Knight’s Quality Air for their top-notch service and professionalism

Kights answered the phone and put us on their immediate schedule as our AC stopped working- 4 days before their competitor (that we pay a membership fee for; and now will be canceling as we are now members of kights due to this experience). They worked around our schedule- fixed the issue and I felt like they took the time to explain and teach us about our HVAC system so we can better understand it. James answered all of our questions, showed empathy and compassion and was personable. We cannot thank James and Kights enough for their dedication to servicing and helping their customers always with a smile and a great attitude!

Great service. Well done and they were able to fit us into schedule quickly. We've used them before and were happy with their work again

The best of the best. I have trusted Arron and the crew with my system for the past few years. Quality work, great service , prompt, Professional. Thank you Aaron.

Chris , our technician was friendly , on time and efficient. Great service ! I would recommend them to family and friends .

Chris and Bryan from Kight’s Quality Air stopped by on-time this morning to get my AC working again. They both did a great job servicing and repairing the system. I will certainly ask for their help again in the future. We have a comfortable house again! Thanks