HVAC reviews in Lexington, Kentucky

Unfortunately AC went out just before Memorial Day weekend 🫤 could not get tech until Tuesday. Understandable.
Office was great with communication and arranging appointment at first available slot.
Tech was early. Office and tech text an hour before he arrived.
Professional, nice, and knowledgeable.
Got my unit fixed quickly and all is well ( and cool )
Highly recommend.
Mike H

When you get amazing service, the technicians are very professional. You need your HVAC serviced or repaired or replaced R&D Indoor Comfort is the one to pick. Having had multiple units installed at my different homes by R&D I have been very pleased at the work, clean up and the communication they have provided me. This is a company that strives for Excellence, Randy my technician who came out today was up front with me and took his time with my equipment. That is why it is operating at peak performance. Great Work and Thank you for being there for the Madison County KY Community and surrounding counties around Lexington, KY. You can trust these professionals; their work is quality, and they take great care and service their warranties without any fuss!

I have found my new "go to" for anything dealing with my AC! Over the past 5 years this is the best company by far. Jacob did an excellent job. Very professional & knowledgeable, showed up on time. No "BS", would "HIGHLY" recommend them! I can't say enough about them. Finding them was a blessing to me.

R and D comfort is terrific. They show up when they are supposed to and do reliable work and charge fair prices. The technicians are friendly and knowledgeable. I’ve had them for 40 years and they have installed/replaced my entire AC system and replaced my boiler for heat.

Like some other reviewers, the only reason I worked with R & D was because they were chosen by my home warranty company. The claim was placed because there was a leak coming from the indoor component to the hvac unit and was causing water to build up in the floor. It was an older unit and the condensation line (pvc pipes) was a little worn and needed to be replaced. I explained to the technician multiple times that I had already confirmed by re-routing the line that the leak was not coming from that portion or the drain and that I would replace the lines myself since they were not covered by the warranty company. I insisted that the leak was coming from inside the unit but apparently my opinion did not matter. The service order states that the drain was blocked and broken and that I also needed a new thermostat. Once his work was complete, he advised me that I owed $173.75. My deductible for the home warranty company was $125. When I asked him why I owed over the deductible, he explained that the work he did was not covered by the warranty company. I did not authorize for him to do any work beyond what was covered and when I told him that, his response was that R&D just started working with the warranty company, he was unsure of the stipulations for what was covered and that I needed to take that up with them. So basically, I paid $173.75 for a new thermostat and still had water building up in the floor.

There were 4 screws holding a face-plate on the unit, so it was pretty easy to remove. Once the face-plate was removed, we found the real cause as shown in the pictures below.

In the past I have not had great success with air conditioning companies. This time, I was very pleased! From the beginning there was great communication. They were able to get us in quickly, and within 3 business days had found the problem, ordered the part and installed it. Everything runs great now! The communication was great! Everyone I encountered on the phone and in person was friendly. Our service agent Nathan was efficient, respectful and worked quickly. I highly recommend and will use them again!

We hired R&D Indoor Comfort to install a new heating and air-conditioning system. Allen arrived a few minutes early to review the current system and prepare the estimate for the new system. He explained the systems and provided information on different options. I received the estimate later that day and it included 3 options and corresponding rebates from energy providers so I could choose what fit our budget best. The install team arrived as scheduled and removed the old units and installed the new ones. They did a wonderful job and left the house cleaner than they found it. We are very happy with our choice to hire R&D Indoor Comfort to install our new system. We were also happy with the value they provide as the price was very reasonable for the equipment and professional installation.

My warranty company at first called a different service to service my furnace and when it was determined it needed to be replaced it was 2 weeks before that company informed me they didn't have a contractor to perform the work. Then R & D was given the job. Quick response to my concerns. The crew spent almost 12 hours on a very difficult furnace replacement and did an excellent job. The old furnace was about 25 years old and in a very challenging spot to be installed but the guys went above and beyond to get the job done and followed up the next morning to make sure everything was in working condition. If and when I need more HVAC I will make sure the warranty company calls R & D and no one else!

Randy and Jacob are both awesome! Randy put me on the schedule after the ice storm quickly. Jacob fixed our issue and was professional and helpful! Highly recommend!

Professional, knowledgeable, and a positive spirit! No one likes when their heat goes out it's scary and his attitude was comforting in a stressful time. Great customer service. Great listener and problem solver!

Cameron couldn’t have been more competent, offering various approaches for my bathtub fix. He was extremely pleasant as well as knowledgeable. I’ll definitely be calling again!

H20 Maestro...Cameron and his assistant Levi replaced my garbage disposal unit. They were very professional and did an excellent job. Thanks guys! I really appreciate it.

Fast professional service. I had a problem with my furnace in the freezing weather. They came out earlier than the appointment time. Tech AJ Lane immediately diagnosed the problem and then explained how he fixed it. The Comfy Club membership is an extra savings!

Quick and professional service, friendly technician, rapid turnaround, no sales pressure.

Because of this experience I enrolled in a service contract, which is not have done had I been upsold.

Hope to see yall twice a year for a long time and then eventually for a replacement.

The tech that checked my plumbing was Alex. He was very professional but friendly also. He pointed out a couple of minor problems and seemed very thorough. He asked if I had any questions about the service and recommended a couple of services that H2O Maestro provides. I can’t imagine a better representative for your company.

Love the service from Fayette heating and air. I also use their plumbing services they come twice A year for heating, air ,water and electrical to inspect these appliancesso I know ,at my age ,that everything is up to par and I don’t have to worry about it. Their service is great and I’d recommend them For anybody that’s looking for a good heating and air !
now if they would add one more service to their multifaceted company, Painting,I’d even love it a lot more just joking.

They came to my house, tracked mud all over my floor told me that they didn't have the part to do the job and it would be cheaper for me to call a appliance guy than for them to do the job. Charged me a $52 dollar service fee and left. It shows on my banking app that they charged me twice, I still have not gotten that rectified. I had to sweep and mop my living room and kitchen after they left. Was not impressed at all. I don't like being taken advantage of. I'll never use them again and won't recommend them either.

I’m still young in my home owning endeavors however have unfortunately had my fair share of run ins with furnace/ac issues. Many many many of frustrating phone and service calls. I can assure you this was by far the best experience I’ve ever had. Will is a highly intelligent young man with experience far beyond his years. Furnace issues are never easy to diagnose. There is no magic plug to connect to and run a diagnostic. Will took his time and kept me involved in ever step of the way. Even if some things where trial and error (which is normal mind you) I never had a quiver of hesitation that I wasn’t in the best of hands.

The Hank you Sir for being a wonderful tech and sincerely a wonderful human being. I wish you nothing more than prosperity within your future with both your business endeavors but family adventures as well.

Alex was inspecting the plumbing today. I have toilet,when flushed, it screams! He told me what was wrong and gave me a reasonable estimate. I also have a slow drain which will need service and he gave me an estimate. He was knowledgeable, explained what needed to be done, and was very professional. He is a very pleasant young man. Since I am a member of the Comfy Club I will receive a discount when the work is completed. It was an enjoyable visit. This was an inspection. No work was done today. Estimates were discussed. There was no fee today because it is a free service with the Comfy Plan.

$400 install estimate on a $7 dollar copaciter .

$1100 install estimate on a $250 online cost a fan motor $850 to install the part .

I personally bought the 7 part and took 3 screws off and replaced it myself

The motor runs just fine now that I took apart and freed a locked bearing .

Now my unit has to 2 leaks in the welds to the copper pipes with fresh discolored from pipes color

Ask for the parts being installed and do a quick price inquiry online and ask how much time is needed to get in and out .

You’ll see them exposed . They know tricks to make it look like the fan is not operating properly by adjusting other areas to sell it .

My fan motor is running well
And the total cost in the end was 15 .

I’m sure they do great work juat know the scope of work and time need

The guys did great work and were super friendly! We requested an appointment and were scheduled that same day. We truly appreciate their hard work and fast service.