Plumbing reviews in Baltimore, Maryland

Let me preface this by saying, the PLUMBER did an amazing job. Speedy, fairly priced and even punctual. Had two sump pumps installed in my business.

Called about a genuine concern with a sump pump running hot and making a nasty smell in my business...and was spoken to like a nuisance... very rudely by the emergency operator. So rudely that in a 3 minute converstation I had to use the phrase ,"Can you please stop talking to me like I'm a nuisance." To which he replied, "Whatever, man...."

I own a business and understand the difference between good and bad customer service over the phone and I had a genuine concern about a sump pump and the guy talk to me like I was a 3 year old. I don't care how good of a plumber they happen to have it is not worth the disrespect I received on the phone just calling about an issue I had.

NOW upon reading this, imagine how ignorantly you have to be talked to to have a PERFECTLY good plumbing job become a bad experience...

WARNING: Millennium Plumbing called me and told me they wouldn't come out to fix the leaking laundry pump they installed unless I deleted this review. This calls into question the integrity of their Google rating, as I doubt this is the first time they did this, and likely they should be rated much lower. Since I obviously never deleted this review, they never came out to fix the shoddy work they did - I had to hire another plumber for that.

In addition, they just closed their office in Federal Hill, and I think they don't even have an office at all now (maybe they are operating out of somebody's house?). Likely they are experiencing financial difficulties, which might explain why they charged me more than double for my laundry pump ($950 vs a quote I got later from another plumber for $450).

Also, they are not MHIC licensed, which means that you can't make a claim against the MHIC insurance fund for shoddy work or fraud, but instead have to sue them directly. I wish I had thought to check this prior to hiring them.

As is fall of this wasn't bad enough, their leaking water pump caused a mold issue with some drywall in my house, which cost $500 to fix. So in the end I paid $1,450 and should have paid $450. This does not count the untold hours of aggravation dealing with these clowns.

If you are reading this review prior to hiring them, I strongly suggest you instead hire an MHIC licensed plumber (go the the MHIC website to check) who has an actual physical office and stands behind their work.

new to Baltimore and had a late afternoon plumbing problem. Called Millennium to send someone out. Ron showed up at the discussed hour, professional, knowledgeable on what needed to be done. He checked the rest of the house and offered suggestions on what needed to be done to the "heart" of my house. He did the job in record time and was neat about cleaning up. I would use them again in a HeartBeat. Thanks Ron,
"Dallas"

I had a valve burst and they were there same day. Made suggestion for additional work that may benefit me in the future--turns out that people were having the same issue with water pressure as I was. This will prevent further headaches down the road.
Speedy. Excellent work. Personable, positive employees. Highly recommended.

I live in another city and am a landlord for a place in Federal Hill. My tenants had a party and somehow damaged both toilets beyond repair, although no damage was visible from the outside.

After several failed attempts to reach my regular plumber on Memorial Day weekend, Millenium plumbing came out on short notice to perform the services.

The plumber was able to identify that the toilets were broken because of recent activity and received an account from my tenants. He then immediately communicated it to me so I could act accordingly. Great to have a plumber you can trust.

Great service! I called 2 other places and got put on hold, then I called Millennium and they answered immediately. I talked to Steve, who was extraordinarily friendly, and he dispatched Ronald. Hrshowed up and fixed my problem right away and let me know what to do in order to make sure I didn't have the same problem in the future. Highly recommended!

Worst experience in my life! Claimed they replaced a sewer line; both Baltimore City and Rotor Rooter said not true. Refusing to honor so-called "Lifetime Guarantee". I am the landlord, living out of the country and on disability fixed income. Paid them over $6000 cash! told my tenant to get a certified plumber to come out and send them the report. What dose that make you - oh, I know; some fake, crackpots taking advantage of a 65 year old woman. Problem still not fixed; paying out ADDITIONAL money for the same problem. And where is the receipt for my money? Not to worry. I serve a mighty God. NEVER USE MILLENNIUM FOR ANYTHING!!!!!

Shawn came out to provide us a proposal today, we loved him. Explained everything, have complete trust that he will carry out the job in the best way possible. Highly recommend!! This guy is awesome!

Called these guys after I thought I had a clogged sewer line and my technician Sean came out the next day on time (<24 hours from my call) to inspect it. Listened to my issue and did a visual inspection and gave me a good professional opinion and to monitor it instead of charging me for an unnecessary work up. Found my go to plumbing company!

I was having flooding issues in my basement. Contacted Millennium Plumbing & Heating due to their great online reviews with Google+. They located the source of the problem and fixed the issue... That is, for the time being. In the process of resolving the issue, they didn't do anything on time and had myriad excuses as to reasons. They also tore up my front yard, thinking that's where the pipe was but didn't use the scope to verify; it turns out the pipe wasn't going under my front yard but under the driveway. So they tore up the front yard for nothing and then tore up the driveway to fix the pipe. After fixing the pipe, they didn't cover it with gravel, as I've been told any company doing this type of work should know to do. At least prior to today I could say that they at least did the job well. Well, I don't know if the issue has turned up again due to their not using gravel to secure it but I'm starting to see similar issues in my basement that I saw prior to when I first contacted them.

They were able to come out quickly in hopes to repair a plumbing issue. However, the plumber was not knowledgeable and did not fix the issue, but still charged our credit card over $500.00. We tried to get a receipt for the non-repairs from the office and it took them four days to finally fax it to us.(we called each day to request it)They also said they mailed us a copy of the receipt and we never received it. The man who answers the phone was EXTREMELY rude and would not help us in anyway. He would respond that we could only talk to the plumber who came to our property. Poor POOR customer service. I am a property manager and manage over 35 properties and deal with contractors all day everyday. I understand things happen more than anyone, but this was was a nightmare. I would never recommend this company to anyone.

We've used Millenium for our few plumbing issues, and the experience has always been positive. Their service people have always shown up during the aloted time slot, and will call ahead when they are on their way (which helps when you have big dogs that need to be put away!). Honest, won't charge you for stuff you don't need, and friendly. Have recommended to others in the area and will happily keep using them.

We had an emergency. Our water heater was leaking from the top. The plumber Shawn came out right away. He was very professional. He explained everything. I would really recommend him.

Had another Baltimore plumber scheduled who ended up canceling 2 hours into my scheduled 3-hour window. We had a clogged sink drain and a broken disposal. Needed to get the problem fixed asap and called Millenium, and they were able to have a technician out within an hour at 8pm.

The technician was extremely helpful and informative, and made sure to fully explain the situation to me. He was knowledgeable, professional, and made an effort to make the situation as painless as possible.

I will definitely use Millenium in the future for any plumbing needs.

See update at bottom

Plumbing emergency struck on a cold night and my pipe to my kitchen burst. Called millennium, Len and AJ both said they couldn't come until Friday but millennium came out first thing Thursday morning. Ron arrived during the prescribed time (despite the snow) and quickly got to work diagnosing the problem. He found the burst pipe and offered two options for restoring water to the rest of the house. He was descriptive and helpful in determining the right path on how to proceed. He got water restored to the house in a jiffy and didn't make a mess. Will use millennium again.

Update: You get a $10 discount for giving a 5 star review while the tech is there and he gets to read your review before posting. Had another pipe burst a couple days later, called Millennium first. The first time I called they offered immediate service with a tech coming even as late as midnight. When I called back and said I had another emergency, the guy gave me a 4 day wait before he could have someone out there - knowing I would be expecting a discount or something bc the problem recurred. Terrible company. Ron is a good guy but the business practices are shady at best. Avoid.

I've used Millenium many times and they're always great! The technicians are on time, courteous, and do the job right. The only issue I've had was after several months had gone by the same issue came back. With one call they were out the next day to inspect the problem and after review determined it was under warranty from the last job and repaired the work immediately at no charge. Top notch...thank you!

UPDATE: I was contacted by a representative of Millenium Plumbing after they read my review of their service. They looked into the details of the event and told me that they took appropriate action including firing the plumber who mishandled our service call. In addition they offered a full refund for the service call in a good faith effort to show their concern and pride for their work. Although I was disappointed with the original service I found them to be very responsive to my post and to hold true to their word. They care about their customer base and their reputation is important to them. I would consider using them again based on their follow up of the experience.

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(Original Post)
I contacted Millennium Plumbing after reading Google reviews to address a clean water leak at my rental property. I was told a pipe in the basement had to be replaced and if that did not work the whole sewage line would have to be redone. Three days later sewage water was backing up in the property. I called Millenium again and they immediately diagnosed the problem as a collapsed sewage pipe and the repair cost at $11,000. When I inquired how that was identified and if a camera had been used inside the pipe I was told they just knew. I asked for a written estimate with details of the work and received a hard to read hand written paper with a $11,000 bottom line. Went out for a second opinion with a different plumbing company and $697.00 later discovered a clogged pipe with products that had to be removed. This company used a camera to confirm that there was no problem in the sewage pipe and it did not need to be replaced. Millennium was ready to tear concrete and flooring in the house without properly investigating the problem. The second representative from Millennium arrived with his mind made up and all he could tell me is that "It was a major problem". Yes, sewage water in a home is a major problem but your solution was unnecessary and would have made it even more major. They did not research and investigate the problem and costed me an additional $500.00 for work that may or may not have been needed to be done. I would not recommend them and regardless of who you call I suggest always get a second and third opinion! I have checked one star because the site does not allow me to make a post with none.

I would highly recommend, Millennium Plumbing. I have a very busy schedule with a short window of opportunity to work with and they were flexible with scheduling around my time. They were prompt and very friendly. They were able to complete the job in a reasonable amount of time and was very competitive in their pricing.

Extremely pleased with Millenium Plumbing. Very prompt and efficient service, a technician was dispatched to me within the hour. He was very knowledgeable and didn't take up too much of my time. I will definitely use them in the future, outstanding job!

Millenium Plumbing is incredibly responsive. Whenever I have encountered a plumbing need, Shawn and his team have made me a top priority and have always arrived at my home within 24 hours. The company's work is top notch. I wouldn't call anyone else but Millennium. -Rebecca

Called for an estimate on repair needed for house I want to purchase. Sent someone the next day at time I needed. Keith was professional and honest about what was needed. I can now make my purchase with knowledge and will definitely have them do the work!