HVAC reviews in Las Vegas, Nevada

Very responsive and Very helpful!! Brandon was amazing, very kind and willing to figure out what was going on and made sure everything was working properly before he left. If I can I will definitely request him anytime we need someone to come out.

Ambient tends to be slightly pricier for their service, but you get what you pay for. Their service is top notch with the technician making a detailed inspection and taking the time afterward to describe everything he found (or didn't) and discuss what issues may be coming up in the future based on what he observed. Excellent and well worth the money to not feel like I was just another job.

Chris, the tech who came out to check my AC was great. He obviously knew the system I have. He checked everything out and informed me of work that he felt should be done to keep the system working correctly. He was very pleasant and thorough. I have been pleased with Ambient Edge and do highly recommend the company.

Christopher did a terrific job! Professional, nice and thorough. Also liked receiving a text that he was on his way along with a photo of him and a brief background on his experience.

Really happy with this company- which I cannot say about any others in the 3 years I’ve been in Vegas- this city is full of bad business! They have consistently been good and stress free which again, I can’t say about anyone else here. I do their vip membership and I can honestly say it’s worth it. I was with another big ac company before and they consistently tried to rip me off by always finding something wrong and pushing me to get a new unit. Please keep doing what ur doing Ambient!

Shawn was great. Knowledgeable and found issue quickly. I do not like a 4 hour appointment window. That to me shows a lack of concern for customers. I have never had an issue with the technicians. Management needs to realize that it is not customer service to keep the customer waiting for a four hour window appointment. This is especially true if the technician is unable to make it until the fourth hour, then takes hours to complete service. Once again Technicians are great service managment very poor.

Daniel was wonderful, called to let me know he would be arriving 45 minutes ahead of time, was professional, courteous, and friendly. My only problem with the company was they didn't come on the first scheduled visit, another customer needed " major repair" , the same thing had happened to my friend the week before.

So happy to find Ambient. The employees have been great, so helpful to me explaining everything completely even showing me exactly what was causing the problem. Chris was a big help on New Year’s Eve when I couldn’t get any other company to help me. He put me at ease walking me through what I could do until the system could be diagnosed. That made a great impression on me and that’s when I decided Ambient would be the one to do the work. Joshua diagnosed and repaired and did a fantastic job. I would recommend Ambient Edge to everyone!

Brien A. Was awesome! Very professional and explained what was going on in terms that I could understand. I didn't feel like I was dealing with someone who was just trying to sell me something. He was polite and it was overall a great experience, I would definitely recommend these guys!

I've used Ambient Edge for a couple of years on a AC system that was getting up there in age. Last month when they were doing maintenance on it, it was brought up that with the amount of repairs I would need to keep making to it that it would be beneficial to replace it. At that time I made a appointment and Aaron came out and we went over my needs and comfort and he gave me a couple choices of packaged units that would fit my budget. I ended up going with the best I could get. The next week the installers came out and did a fantastic job of getting the work done and they were professional at their job.

Ambient came out same day for us when our air went out.Brandon was Fantastic. He was very professional.and friendly.We will be requesting him in the future. Our system works Great! Definitely be using Ambient again and recommending to others!

Jay Frias with Ambient Edge and Plumbing by Jake is a fantastic, knowledgeable and down right professional technician. He explains everything that he does. He also shows before and after photos of his work. Needless to say he provides excellent service.

Danny arrived about 1.5 hours after our call to service our AC Unit, which unexpectedly stopped working. He called when he was en route, had a professional demeanor, and kept me updated in the issues he found. He resolved the issue and the price was very reasonable, especially for after business hours, an on call visit. Our unit is also located on the roof and it was dark out-I was expecting him to return the next day but he finished the job. I recommend Danny from Ambient Edge.

Brian A came out today. What a pleasant experience. I appreciated his knowledge and understanding. He shared our best plan for moving forward. This was a seasonal check up but I’m so glad we did it. He was patient and answered every single question. I am signing up for the VIP program because it makes the most sense.

Great company and customer service! Scheduling is easy they came out next day for service. Antonio H has been our tech last couple times and he is great. Very good attitude, professional, and gets the job done. We will continue to use and refer Ambient Edge

Ambient Edge is the absolute worst. They say they want to help you but they dont! We bought the brand new unit from Mojave Unit which Ambient Edge purchased Mojave in January 2023. We had issues from the start. We had to leave out of the country. When we got back we called Mojave which was transferred to Ambient Edge.

When they came out in the summer they told us Mojave really messed things up. They were spending the summer fixing the issues from Mojave for FREE. When the technician left they sent me a quote for a $1000 to fix a pipe that they said was the issue. Brandi the "Customer Experience Manager" is absolutely horrible. I guess she would be as the owner is horrible as well. They don't take any concerns seriously.

I had someone else from a different company come out and they said the piping was fine. Not to replace it because that was not the issue.

We called Ambient Back they sent another technician out and what do you know they said it was another issue. I spoke to Brandi again and she said no this time they had it right.

Well they didn't. The reason I replaced both indoor and outdoor unit was because the heater would blow cold air. How can I spend 9k and still have the EXACT same issue.

Monday Jan 8th the technician came out and he said nothing was wrong if anything we can add a pump to help with the air filtration.

I called Brandi again two days later because on the night Vegas got down to 27 degrees and we woke up to sore throats and able to see our breathe inside our bedroom.

Brandi called me back saying they FINALLY found the issue. Um Im sorry how is it I've had four other technicians with different quotes and all of a sudden the issue is found. Oh and they want us to pay for just the labor but then sends a quote charging the PART!

What a miss representation! Horrible company Highly do NOT recommend this company!

Once they New there was a miscommunication with the new 24hr answering service, it was fixed and a technician was sent out on a Sunday morning and fixed our unit quickly!! Ambient Edge is an excellent company and follow through with their word. Integrity and honesty is honored by this company!The staff are all amazing!!

Mike was a professional. He was very thoughtful of the other tenant and did his work without disturbing their business. We all appreciate the service you provide and I will recommend your company to anyone who wants your services.

Thank you,
Richard Eaton
AB Centric, R&D

Working with Kyle and Ambient Edge has been an amazing experience. Not only is the product excellent but every aspect of customer service was professional and focused on us as customers. I especially want to thank Kyle the sales representative who went over and above expectations, Steve the installation technician for his knowledge and empathy for our needs, and Renee in the front office for her assistance and insight. Every aspect of our relationship with Ambient Edge is fantastic

Fantastic service. Larry was efficient, professional and courteous. He and his associate worked incredibly hard in the hot and humid conditions to remove, clean and secure our new A/C. They even went above and beyond to rearrange our surrounding bricks. Larry had to drill a hole for a wire and made it as unobtrusive as possible and cleaned up any mess he made. He explained clearly how to work the new system. He and his associate are great representatives for your company.

PLEASE READ IN FULL. I contacted Ambient Edge to get my commercial freezer at my business looked at. The technicians arrived and I even showed my phone to my business partner and the time was 1:15pm. I left the store after about 30 minutes and came back but didn't go back into the physical store and waited in my car. I watched the technicians drag their feet and walk outside to their vans. They were out there for 8 minutes and already spent over an hour trying to fix my freezer. I decided to walk up to their vans to find out how much longer since we closed at 3pm. As I approach, I see one of the techs just holding a cigarette! They are charging $105 for labor and here they are having smoke breaks on my dime. They immediately come back in to put my freezer back together because they didn't have the parts to fix it. They finally approached me at 2:45pm to tell me they were done. The tech, Christopher Johnson, tells me it's $345 as the total. I asked how exactly he came to that price and told me he was there over 2 Hours. Which clearly was not the case. He started backtracking when I told him the breakdown was $79 for the truck fee and $105/hour for labor. As he was there for 1.5 hours, I deducted 15 minutes for their smoke breaks. Total came out to be $210.25. So they essentially tried to scam an additional $200 without fixing the problem. I called to speak to someone about the poor service received and it's been 10 days without a callback (Even though the receptionist Emmy assured that I would receive a call). To add to that, one of their sales people had the audacity to send me an invoice for $4,000 to fix the freezer. Hello?? A brand new unit costs $2,000 from any supplier.