HVAC reviews in Albuquerque, New Mexico

Brothers electro mechanical replaced the entire heating and cooling systems in our house 3 years ago. They worked with us to figure out the best solution for us both in terms of performance and cost. We're very happy with our solution and our house is very comfortable year round.

Tried this company for a furnace repair for the first time. Chad came over and found the issue and fixed pretty quickly but also found a bunch of things that were not found by the service tech of a different company just a year before. He fixed all the issues and checked my upstairs furnace to make sure those issues were not happening there. I am now a lifetime customer of Brothers Electro Mechanical.

Neighbors highly recommended Brothers Electro Mechanical for my seasonal check-up. Jason arrived to work on the AC, Water Heater, filters, etc., and he was very professional and thorough explaining everything he was doing.

I am not normally one who writes reviews of businesses but this one deserves an exception. Locally owned and operated, Brothers Electro Mechanical really came through for our family's heating unit in a professional, diligent, and extremely responsive manner. By way of background, we have a fairly new (and extremely-sensitive) Trane Heating unit that has had issues for a couple of years since we moved into our home. It finally starting having major issues when the 'cold snap' hit this year and we called Brothers' to come out and service the unit at a time when every heating unit in Albuquerque was having issues. Vince and his team promptly came out to troubleshoot what turned out to be a firmware issue that required replacement of the Board. In doing so, Vince and his team came out after normal business hours, on weekends, and were extremely responsive at a very busy time for the heating and cooling industry. The good news: after their meticulous troubleshooting efforts, it works great now without a hitch. The great news: they provide a great service at a fair price and could not have been any more gracious and responsive along the way!!!! If I could give these guys ten stars I would!!!!!!! Thank you guys!!!! - Jim Wilkey

These guys are amazing. They came and assessed the situation promptly, produced an estimate for a range of options that gave us good choices for replacing our furnace at different price points, and got the job done quickly (and were so pleasant about it!)--a month before other companies were even available to come out. They helped keep all of us warm -- and the new furnace and repaired ductwork is such an improvement--so much quieter, more effective, and more efficient!!! No one wants to have to replace a furnace on the fly, but I'm actually glad we did! Wish we'd done this sooner!

Brothers management considered our concerns for a quieter HVAC system then quoted a system to best fit our needs which was reasonable compared to other quotes. At the time of installation, the team was timely, considerate of our home and addressed unexpected ventilation issues by adjusting the size of the AC compressor to better fit our home. We will be looking forward to continuing our relationship with Brothers for future needs and maintenance of our new system

Their service was extraordinary and more importantly they clearly showed that they cared about the welfare of their customers – an attribute that is difficult to find in these times.
Recently our furnace stopped working and we were left in the lurch by another repair company. We called Brothers and they worked us into the schedule and diagnosed the real problem in just over an hour. Steve Brothers made a special trip to install the needed part so we would not have to go another weekend without heat. G Wilson, MD

Mike was the tech that came out to repair my evaporated cooler. He was on time, courteous, listened to my concerns, and worked quickly. He thoroughly checked the unit and made sure it was cooling properly before he left. Mike was mindful of keeping his time frame within my budget. I’ve never experienced such a thorough and detailed technician. The office staff was also very courteous and helpful. The ladies answered the phone promptly and answered all of my questions. I will definitely call again as any need comes up.

I have received outstanding and professional HVAC services each time I had HVAC difficulties. The technician (Chad) arrives within the designated time window, and explains in detail the problem my system is having, and the action needed to remedy the problem. Chad also recommended that I change the type filter I was utilizing because the filter I was using was taxing on the system. Shortly there after I saw several recommendations on several platforms for people to use the type of filter Chad recommended, because the other type filters were shortening the life cycle of HVAC systems because of the strain from the filters. I definitely recommend Brothers Electro Mechanical for your HVAC needs.

I had a choice of Lennox suppliers/ installers in the Albuquerque area . I picked Brothers because they provided the best solution for my complete ac/furnace replacement . Vince Brothers , the owner , came out to perform the evaluation and quote … Vince was thorough and shared with me his reasoning and selections (3) to choose from . The install team of Jason and Dave performed quality work , and the lead , Jason , kept me informed 2-3 times per day over the 3 day effort , of the progress to date and the next steps . I found this very reassuring . Jason is a pro .
I highly recommend Brothers for your AC needs

Things started off good: came out in a timely manner, received quote quickly, they were able to get unit installed in 2.5 weeks at the peak of our heat wave. However, the unit they installed had been damaged. No mention of this was made to me when I talked to them over the phone on the day of install. My mom happened to go outside to watch and noticed large dents on the side of the unit. They assured her it was all superficial and not to worry, still no one notified me. When I got home, I could see the dents from the ground (roof top unit). Decided to wait, figured there would be a credit on my bill for damaged product. Received $200 credit for damage and thermostat (they didn’t install a new one since current one fine). I thought that was insufficient compensation on an $8000 project. However, was busy getting ready to go out of town and figured I would call when I returned home. But then they charged my credit card 2 weeks after receiving bill for the remaining balance without my permission or discussion with me. I was on vacation with no cell service and now credit card being rejected. Pretty furious they did that (and I think illegal). Had to drive to find cell service and called to have them cancel the charge on my card, since 1) hadn’t planned on using credit card for remaining balance, and 2) disagreed with remaining balance. Interrupted what should have been a stress free family vacation.
When I returned to town, no phone call from them. Called after 1.5 weeks of not hearing from them. Was informed they had ordered a new panel for the damaged unit and should be here any day. I was a bit confused since no one had talked to me about this, and I was still concerned about a damaged unit being installed. Continued to play phone tag with one of the owners. When we finally touched base, was made clear no additional financial compensation would be provided and I shouldn’t worry about a damaged unit as they were sure it was only superficial. I don’t know about you, but when I pay almost $8000 for something, I expect it not to be damaged. They came out and installed a new panel, again, without discussing with me. Was also told they would send me a check for $75 for the thermostat. Was quite surprised to then get a bill with the $200 credit removed, to be replaced with the $75 amount. When I called to say I thought a mistake was made, was told no, credit removed since they installed the new panel (which again, never asked me if I wanted nor told me they would remove the credit). Was told I was just determined to be dissatisfied and the balance would remain. Due to the lack of communication, charging my credit card without permission, installing a product they said they damaged and refusing to provide any compensation, and then being told I just wanted to be dissatisfied are the reasons I cannot recommend Brother’s Electrical to anyone.

We would highly recommend Brothers Electro to anyone! They installed a new furnace for us and we had nothing but a wonderful experience. They came out to assess the situation and got us on the schedule for an install quickly. They were friendly, professional, and helpful, walking us through the new system. They gave us a fair and reasonable estimate when other companies in town were higher. Use these guys!!

Overall, I'm very pleased with the HVAC system installation. Response was timely, prices are fair, and work is excellent. Employees are trustworthy, very respectful and kept me informed of progress.

I wanted to leave a WELL deserved five star review! Firstly, I have never used a HVAC company before at my residence, I've only had family members come help me turn on my ac for the summertime. BOY WAS I MISSING OUT! My house has NEVER been colder! Before using Brother's services ,I had to supplement with a window unit in my upstairs bedroom just to survive the summertime, I don't even need it now! Brothers has a lifelong customer in me moving forward..Mike the technician did an outstanding job! I would recommend this company to anyone!! I'm going to use them for all my heating and cooling needs moving foward no doubt about it

We recently had our HVAC system replaced. Brother’s Electro Mechanical Inc., made the entire process easy. From our initial meeting with Vincent Brothers for a proposal, to the completed project, we had the pleasure of working with a family business. The office manager gave us a two hour window for when Vince would arrive to survey the job and for when the work crew would arrive. We appreciated this because we weren’t stuck at home all day waiting for someone to arrive. Vince reviewed the current HVAC system and explained the options that were available to replace it. He wrote two separate proposals for each option we thought we might want. We worked with him to choose the best option for us. After we made our decision, he gave us a time frame for the start date and completion of the installation. Sam and Dave came to do the work. They were respectful of us and our property. They explained what they were doing and stopped to show us if we had questions. An added plus was that they were both cheerful. At the end of each day Steve Brothers came by to check on progress. Brothers installed our original HVAC system 24 years ago. Last summer (2023) our conditioning stopped working. They had someone out to get it running again in one day. The service we have received from them over the years has been great.

For over ten years I trusted Brothers Mechanical and spent over 30K on them to restore my Victorian. In 2024 it was discovered that they vented my gas hot water heater into my working fireplace chimney. Not only is this a code violation, it is dangerous and ruined the chimney. Steven Brothers proceeded to lie and excuse this serious problem which also resulted in the hot water heater failing bc it was full of creasote! The NM Department of Justice strongly advised me to get a lawyer as I have sufficient documentation to sue.
I would prefer just to warn everyone away from Brothers.
Protect your family, your money and your home and DO NOT TRUST BROTHERS MECHANICAL. Not only do their competitors give you a better price for the same equipment, their competitors might not create potential ticking time bomb in your basement.

Jason and Matt were excellent. They originally came to redo some bad duct work in our attic, but wound up discovering and fixing some dangerous electrical work left behind by the previous owner. They were professional, efficient, and spent time walking me through what they were doing. Highly recommend these guys

We did a ton of research before choosing a company to install our new air conditioner and heater. From the beginning every single person we spoke to was professional and incredibly knowledgeable.
They were happy to answer any question my husband or I had.
Installation went well and Jason and David were fabulous. They explained, in detail, what they would be doing every day and were flexible when I asked if they could come a little later one morning.
I would HIGHLY recommend Brothers.

I was really impressed with the level of service I received. Brothers Electro Mechanical replaced my old swamp cooler with the brand new one. Because I'm living in condominium, we have to collect a lot of paper work and to get 2 approvals before the service. Mayra and Vince patiently worked with HOA and I during all this process. Finally David and David came to do the job. They were very professional and went above and beyond to help me to have a cool air this summer and many more:-). I would definitely recommend this company to orders.

Furnace stopped working and with expected cold temperatures it wasn't the most ideal time, but Brothers made sure they were there the next day and helped get us back up and running. Their pricing was reasonable and response time was fast. The techs were thorough, respected our home, and explained the whole process of repairs. Will definitely use again and recommend highly.

Brothers has me as a lifelong customer after our first experience! Sam and David came out and saved the day. My system went down in my new home. They began problem solving from the moment they arrived and actually prevented the system from causing a house fire! They were professional and direct, they educated me on what they saw and how they were moving forward. They had the system running again that day. Moreover, they spoke to the owner and he contacted me himself the next day to ensure I understood what they had seen and the concerns they had. He even sent them out again to make sure that the previous owner had taken care of the air conditioning system based on their concerns from the heating system. When you buy a home you can't always predict what issues will arise but Brothers valued my families wellbeing and looked out for our safety and the future of my systems. My family and I are grateful and cannot recommend them enough.