HVAC reviews in Rochester, New York

Milan was here this morning to look at a leak from my water tank.
He was super knowledgeable and efficient.
Explained everything every step of the way.
Very transparent with pricing and the process . Pictures before and after were included.
I highly recommend this company for their services.
I will reach out again shortly to have my Furnace serviced next.
Milan was very respectful and polite.
He is an asset to your company.
Thank you.

Aaron and Jeff did an amazing job with the new installation of a furnace, they updated all the old hardware and were very professional and courteous. Highly recommend!

Reimer came to perform an annual maintenance on our water heater (which btw they offer affordable memberships so it's free for them to come maintenance your furnace, water heater, etc unless there is work that has to be done obviously) and Devinn W. was great! He was respectful of my home, personable, and patiently explained what he was doing as well as explaining my options after he found that there was an issue with our water heater. This was due to an error that the previous company failed to mention (pressure water valve needed to be replaced because we had high water pressure in our home). The work was come the very next day by Darrell who was also respectful of my home (placed drop cloths down to avoid making a mess) and worked quickly and efficiently.

Although the cost of the work was a blow I wasn't expecting, I can appreciate that Reimer is straightforward and that I didn't have to wait or pay an expedited fee for the quick turnaround of getting this issue resolved. I would highly recommend them.

P. S. Wanted to mention that this is the 2nd time we've paid Reimer for their services. The first time was when we had our furnace maintenance about 6 months ago and Drew came out to take a look. Explained both our options (either fix our ancient furnace or replace it with a new one) and provided affordable options for financing. Drew treated me with respect and was respectful of my time and now we see a huge difference in our heating bills!

Zana provided an estimate for a big job to an ancient boiler/radiator system. He was very respectful and thorough. He was on-time and made sure we understood the situation. Would recommend!

We've been dealing with Reimer since they took over the HVAC company we were using, High Performance. I hadn't seen any of our old technians from HP, so imagine my excitement when I opened my door today and saw Zana, one of my old favorites! The guy is top-notch and has always given us outstanding customer service. He is so smart and really know his stuff. Reimer is lucky to have him! Thank you, Zana, for totally making my day and servicing our boiler with a smile.

The technicians (Eric & John) arrived at my house to replace the furnace. Very polite and professional. Very friendly to my dog. They were very efficient in their work. After they were finished, i got a run-down of what was done and had my questions answered. Showed me how my new equipment (thermostat) worked. Very good service from Reimer. Would recommend!

a serious clog in my drains to the outside. Nestor Chevalier was my guy. He was so cheerful and kind. He was quick and professional as well. He cleaned up everything too. The man does a great job. He is the best plumber I’ve ever had so anything for me in my home. I highly recommend him and his company if you need work done.

Nick came out to give us a quote on replacing our 20-year-old water heater, and the experience was excellent from the start. I had quite a few questions, and he was extremely knowledgeable, patient, and professional. What really stood out was that he genuinely cared about us getting the right replacement—even mentioning that if we chose a different company, his main concern was that we ended up with a quality water heater. The very next day, Dan came out to remove the old unit and install the new one. He worked quickly, efficiently, and did a great job with the installation. On top of that, he took the time to point out that our HVAC filter was overdue for replacement, which we really appreciated. Overall, the entire experience was smooth, honest, and professional. Highly recommend!

Todd responded after hours on a Sunday evening to help us with our heating issue. He was very thorough and professional and answered all of our questions. He gave me my best options without any pressure for one fix over another.

If I could give less Stars I would. A couple of weeks ago my wife and I noticed our boiler was not working well. We were pretty sure of the problem but couldn't do the fix ourselves. We reached out to this company for a service call and the guy came and we believed what he said. He claimed that we needed a new pump to circulate the water throughout the house. He said that the ventilation was a problem and wouldn't fix the pump until the ventilation issue was fixed. Basically something was wrong with our chimney I guess. However we contacted somebody else and they replaced the aquastat relay and the boiler started working fine. He also checked to make sure that it was ventilating properly and everything was back to normal. He wanted to do all this extra work and it was going to cost over $6,000. We ended up paying $540 to fix the problem. I'm not sure if the guy was unintelligent or what the problem was but I heard that company tries to upsell and take advantage of people. I would not recommend them.

We would highly recommend Reimer for furnace diagnostic and replacement!

For context, while at work, I received an alert from our thermostat that our furnace was not able to heat our home. I immediately went home to see that it was in fact the case, and upon attempting to restart the furnace, it would not stay on.

The company we had a contract with was unable to come out right that day, but Reimer was able to show up within 45 minutes of putting a call in.

Joe S. was our technician, and he was courteous, efficient, and responsive. I explained to him all our recent problems, and he listened, responded, and then began investigating.

Unfortunately, our furnace (25+ years old) had two blown parts that were expensive and not local, so the repair process did not make sense in terms of speed and pricing.

Joe explained that, although more expensive than repairs, a new furnace would be quicker to install and get setup versus waiting for the parts to arrive. Additionally, it would be more efficient than our current furnace, and save us money in the long run.

We went with the new installation route, and Joe walked us through all the newer models similar to the one we previously had, along with the pros of each one. He did not push us for the more expensive ones, and he even called his manager to help work down the price. Even if this may seem like a sales tactic, we were in no place to bargain, seeing that we needed heat in our home (baby in the house), so helping bring down the price with any discounts was generous whichever way you look at it.

With it being a new furnace installation, Reimer was able to get installers out there the next day by 9am.

I got a call at 8:30am the next day letting me know that the team was on their way and would be there by 9am. Jeff + Dan got to work immediately, removing the old furnace, getting the new one installed, setting up new required ventilation, duct work, and code standards (shut off valve for gas, new pump, etc). They were professional, tidy, and were working the entire time (~6 hours).

All in all to say, in less than 24 hours from calling Reimer, we were able to see the problem our furnace had, saw the issues in replacing those parts, took a look at new furnaces, and got it installed and heating our home. If that’s not efficient, I don’t know what is (especially considering two other companies we called were only able to send a technician out the next day at the earliest for investigation).

Again, I would highly recommend Reimer. Sure, was the furnace more than I wanted to spend? Yes. But that’s just unfortunately the situation of getting something when you really need it. At the end of the day, that’s on me. But outside of the price, the Reimer team was excellent.

I highly encourage reaching out to them for you furnace needs before it goes on you (preferably not in the dead of winter during one of the coldest weeks of the year). If you are in that situation, Reimer is the way to go!

Very nice staff. The things they didn't carry, they directed me to other suppliers in the area. Prices are better than many other suppliers in the area.

Very mixed experience here. In short, I fell like I really got swindled but the salesman.

Our furnace unexpectedly stopped working and I called John Betlem because it was on my thermostat.

Everyone on the phone was super nice and accommodating.

Brady came out and was extremely helpful. He answered all my questions and gave me time to call my husband. A part on our 8 year old furnace broke and was going to be a large amount for a repair. We wanted to get a quote for a new furnace to weigh the options.

Mike came out very quickly, with in 30 minutes. He was very nice and friendly. Unfortunately, I felt very pressured to make a decision right then. I asked if I could wait until my husband got home from work to decide, which was in 2 hours. He said if we waited then he could not guarantee anything. During this time he was making comments about how much money my husband must make with his profession.

He then told me that typically a furnace lasts 10-15 years. I made the decision to go ahead with the furnace. Toward the end I realized that the monthly payment he quoted me was actually the minimum payment. This is my fault for not understanding, but he really was not clear initally about this.
He also did not give us the space heaters he had said were in the car. I’m sure if we called back they would have brought them, but we did only have to wait 4 days, which was great.

Mike gave us one option of installation time. Luckily my mom was able to come and accommodate that time. The tech installing the furnace let her know that on average a furnace lasts 20 years. Very disappointing to hear.

I really feel like I was taken advantage of. I learned some important lessons as a first time home owner. Please be careful with the decisions that you are making with a sales associate.

John Betlem Heating & Cooling Incorporated’s team are professional experts in their field. They use & sell best products. Their team has integrity & genuinely cares about people & their installations. We have relied on Betlem several times and we plan to continue to.
We Are Grateful!

My husband and I had the pleasure of working with Thomas Tapke after meeting him at a Home Show. We instantly appreciated his kind and informative manner. Tom immediately followed up with us from the Home Show and spent a reasonable amount of time giving us a free estimate for our furnace, air conditioner, and humidifier needs. He was very patient with us when we needed to make an important decision. We have been very pleased with the quality products Tom sold us and the staff that installed the items. We were also satisfied with the product pricing and financing options.

We recently had our furnace and a/c replaced by them. The technician Colby Soper and his team did a wonderful job. Thorough and clean. Answered all of our concerns and questions about the installation and the system we chose. Very knowledgeable. Will definitely recommend them. Thank you Colby and team.

I had a new furnace and air conditioner installed on February 24th by John Betlem and crew and they did amazing !!! It was cold outside and inside but they went to work and installed a new Thermo Pride Gas fired high efficiency furnace. Outside they installed a new Amana air-conditioned, but they have to come back and finish that on a warmer day!!!🤣

Your tech, John Brennan, was amazingly thourogh and detailed. I was extremely impressed with his knowledge. He took the time to explain everything he was doing and found. I couldn't have been more impressed. If we need service in the future, I hope they send John. I have the complete confidence in him.

We had John Betlem out for a routine checkup of our gas furnace. Our tech, John Brennan, was fantastic. He was personable, professional and respectful. He explained everything he did and thoroughly answered all our questions. This is our first experience with John Betlem and we always heard great things and this experience backed that up.

We had a home energy assessment with Chase today. He was very friendly, thorough and helpful! He went above and beyond while making it a professional experience. We look forward to working with John Betlem in the future.

Ryan is the best!! He always is on time for scheduled visits, takes time to explain what is occurring and excellent customer service! I love when he is my assigned tech!! Definitely should be emulated as he represents John BETLEM in the most positive and efficient way!!

#SatisfiedCustomer