HVAC reviews in High Point, North Carolina

Called on Saturday morning at 8:00 with no heat and Ronnie was at our home by 11. He was prompt, courteous, and restored our heat on a COLD weekend! Great job and many thanks to the Arnold Jones team!

James did an awesome job of taking care of my air conditioning problems. Fast, courteous and thorough! I signed a great contract agreement to continue Arnold Jones wonderful service and maintenance . Thank you so much James!!

Would highly recommend Austin with Arnold Jones. He knew what he was talking about, was very personable and helped us understand our warranty and system better. We purchased a new home recently and didn’t know much about it.
We also signed up for a maintenance plan.
Also.. he was able to come out the same day!
Thank you Austin.

Arnold Jones Services installed a dual head mini split in our home. The technician’s arrived when promised and were very conscientious ensuring they maintained a clean workspace inside and out. My project was completed in one day with minimal disruption. I would highly recommend giving this company a try for your HVAC needs.

Both Jonathan and his assistant, Matthew, were very professional and personable. They replaced an overhead light fixture in our kitchen and replaced the defective triple way switch that caused the light to flicker. They also checked out several wall outlets that we were concerned with and re-wired the receptacles for better connections. Our concerns over outlets getting warm when vacuuming were also addressed so we have a better understanding of the heavier 12 amps needed to run our vacuum. We are very pleased with the excellent service provided by these two professionals and we will definitely utilize Arnold Jones Services for any future electrical work. (Arnold Jones installed and serviced our HVAC system since 1999 and will continue to be our go to provider for any needs with that system.) We highly recommend Arnold Jones Services for any electrical or HVAC needs.

Jonathan was highly professional as well as being friendly. He quickly installed my new electric oven. In short, he did an excellent job!

The tech was professional, thorough, and trustworthy. He didn't pressure us to buy extras, though we did sign up for the maintenance plan, and he resolved the issue as well as taught us more about our heating system. We are used to ancient clunky systems (that even i could often fix) and our new house is the opposite - it's dual zones and high tech, so we needed help and they provided it.

Jamal was on time to the minute! He has always been polite and professional with a smile. He's gets the job done in a responsible and timely manner and takes time to answer questions. The office staff is always very helpful and kind. My appointments have always been done at the quickest and most convenient time possible. I am the 3rd generation to put my trust in Arnold Jones taking care of my home! You won't go wrong with Arnold Jones!!!

East to schedule, on time and kind technician, identified problem quickly and gave me easy straight forward pricing on repairs on the spot. Service call to come investigate was under $100 signing up for yearly scheduled check up/maintenance gave me a discount on the repairs and 15% and that discount almost paid for the yearly service in one shot.

I was very happy with the services. James was very straight to the point, and let me know everything that was going on and how he can fix the problem. He also pitched a really good sale ,speaking on their annual service plan. Got a quote to be in a snap and also Informed me on a finance plan the company offers. 10/10

Ronnie did a great job doing our seasonal chexk of our unit. He used electronic equipment to check voltage readings, gas pressures. When he was finished and left yiu couldn't even tell he had been here. He even used the shoe booties to protect the flooring as he walked around the house.

Jamal came out and did a fantastic job describing all of the issues. He spent a lot of timing at our home and made sure the job was complete and correct before leaving. Really appreciate the entire company’s assistance with an issue that was unknown as a new home buyer and they helped us fix it quickly. The work on site as well as all of the office staff were great to work with.

I am a 25+ years Arnold Jones customer. Jamal is my newest technician for my yearly service plan and provides me the same top notch service as my retired tech. He is professional, honest, courteous, knowledgeable and polite. Great experience

We've been using another local HVAC company for years. They recently let us down in a major way so we decided to try a new provider. We gave Arnold Jones Services a chance and I am so glad we did. They have been fantastic in every way.

For starters, when I called in to inquire about services, the lady I spoke with (can't recall her name) was great. She was professional, polite, and setting up the service schedule was a breeze. Two weeks later, our technician, Ronnie, showed up and the high level of service continued. Ronnie was right on time, polite, professional, and knowledgeable. I gave him some quick history notes on our system and he went to work. I saw him doing more to clean and check my unit than any other technician I've ever used. He had answers for all my questions and gave us a few tips to resolve a minor issue we had been having with a sensor.

The best part was that when Ronnie was done, he told us everything looked great and that was it. Ronnie didn't try to sell us on unnecessary things! I can't tell you what a relief that was. I'm so used to service companies, be it HVAC or car mechanics, coming to you with several recommendations at the end of service that you don't really need. This practice annoys me to no end because it makes you unable to trust the provider. I don't know if I really need those things, or they are just trying to increase their sales numbers. I've been told by technicians from other companies that they were required to make at least three recommendations, whether you needed it or not. Arnold Jones Services didn't do that and I appreciate that so much. Now I know that I can trust them if they do make a recommendation in the future.

Looks like we've got ourselves a new HVAC service provider. Highly recommend!

Our furnace stopped working, and John Cochran came out to take a look. He quickly diagnosed the problem, explained everything clearly, and had it up and running in no time. He was professional, knowledgeable, and respectful of our home. I highly recommend Eanes if you need fast, reliable HVAC service!

NO STAR ... Pfafftown, NC.......I am extremely dissatisfied with the service, or rather, the lack thereof, I received from Eanes Heating Cooling Plumbing and Electrical. The entire experience, from the initial consultation to the technician's visit and subsequent customer support call, was frustrating and a complete waste of my time. I would not recommend this business to anyone.

Misleading Upfront Pricing 💰

I called on Wednesday, 10/8/25, specifically requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the appliance manufacturer (LG). The consultant advised me not once but twice that the cost for the electrical diagnostic would be $89. I was also told I could use a $50 coupon from their website if any further work was needed.

The technician, "Chris," arrived on Sunday, 10/12/25 (after an initial reschedule from 10/11/25). Upon entering my laundry room, and without touching anything, he immediately advised me that I would need to pay an additional $200 for him to look at anything. He claimed the $89 I was quoted was "just for him to drive to my house." This is a completely unacceptable and dishonest explanation for a pre-quoted "electrical diagnostic" fee. I was given no logical explanation of what the $89 fee actually covered if not the diagnostic itself.

Failure to Provide Requested Information and Poor Customer Support 😠

After questioning the technician about the surprise $200 fee, I asked if he could at least document the current wattage of the outlet on the receipt so I could relay the essential voltage information to LG. He agreed to do so but failed to provide this information on the documentation I received.

I immediately called customer support and was transferred to a dispatcher named Kayla in High Point. She confirmed that Eanes sends electricians, and that they may determine a more detailed diagnostic is needed for $200. When I pressed her to explain what determines this detailed diagnostic and how it could be determined without the technician touching or testing the outlet, she offered no solution and instead became defensive, stating abruptly, "I will just call the technician to tell him he is not needed."

I never received the service I requested, I was subjected to bait-and-switch pricing, and the customer support was unhelpful and had an attitude. I paid $89 for a technician to drive to my house, tell me I needed to pay $200 more, and then leave without providing the simple diagnostic information I needed. I will be contacting their corporate office to report this gross mismanagement and waste of my time. Steer clear of this company.

One of the reasons I have decided to proceed with EANES was a demonstrated professionalism of technician/Keelan Taylor, who came to estimate the project.
Keelan explained me in great details of every option and gave me opportunity to carefully evaluate each..... I would say, EANES in face of Keelan, exceeded my expectation across all aspects of the work, quality,delivery,punctuality!
A price was bit higher than i expected, but it is understandable since EANES is a huge corporation.....

Everyone was amazing, kind and helped to ensure I was happy with the service AND they installed a new furnace the next day. Roberto, Josh, Saul and Ian were courteous and respectful. I will never use anyone else.

Technician arrived on time, was pleasant and polite. He was knowledgeable and thorough with the service and answered all my questions. I was very satisfied with my service.

We had to purchase a new heating and air system and Eanes installed it. Everyone we have encountered with this company has given excellent customer service. Ben, Zach and Joe Joe were the installers and did an exceptional job. Very courteous and punctual. Completed In a timely manner. Highly recommend this company if you need a new system.

Roberto was super friendly and well-informed. It was clear that he was giving us honest information and cared about us getting the safest, most effective HVAC system for our home without breaking the bank. He was kind to my dog, too, which was a bonus!