Appliance Repair reviews in Raleigh, North Carolina

Joe was expert in his understanding and handling of our appliance failures, professional, careful, and respectful of our home. Thank you!

Joe repaired my new Maytag dishwasher after it wouldn’t drain. He was on time, friendly and found out what was wrong and fixed it quickly, thank you!

I had Dustin he did a great job on my dishwasher. Got it working it it a timely manner runs like new

They broke my dishwasher last week, and now refuse to fix it.... but I didn't find out about their refusal until day before Thanksgiving. Two thumbs, down, would not recommend.

Excellent serve. Dustin fixed my washer in record time. Dustin was very knowledgeable and I do recommend him. I appreciate the good communication and timely service.

Joe and co did an excellent job communicating, repairing and finishing our microwave job. Highly recommend this team for your repair/service needs!

I could not ask for better service! I have had this company out to my home on several different occasions, for several different reasons . All three visits were from different employees, and all were extremely professional and proficient. Rack fix was done in a timely manner!! I would recommend them to anyone!!!

Have had two appointments scheduled for repair from them ....to not come during that time ! Had to reschedule twice. Then asked what day can we schedule so someone can come Before 1. I have obligations to pick up child from School etc. so we schedule that and now at 8am get a call to say we can’t be there u til 1-3 . Really? This is a regular thing with this company ! If you have a free schedule this co may work for you but if you have a life and responsibilities or work they are not your place ! They are not professional. Kim (?) hangs up on me while discussing this issue. Really? Not professional at all. There are other appliance companies so chose anyone but this one !

I appreciate the response however, no vulgar language was used I had a group of bible study ladies here that morning and actually had you on speaker phone. So, I can assure you no language was used. Yes, I was aggrevated because repeatedly had appts and no one came during those “scheduled” times! Who wouldn’t be aggrevated to do this repeatedly. Will be there between 11-1 and at no call until 1 to say can’t be there til 3 just one example! But, still no vulgar language. However, our repair is still NOT done. And this is a while since the original post.

This company is a gem! I can not say enough good things! They are efficient, on time, honest, dependable and do great work. Every employee I have encountered has been amazing, and made me feel good about everything done. Thanks so much for all you do!

I just want to say that Joe is amazing. He came in with an awesome personality and very knowledgeable of how to fix the microwave. Not only did he fix the microwave he gave me tips on how to keep my microwave up and running. He is a huge asset to your company and deserves much kudos.

My brand new dishwasher had an error code/wasn't working properly on Saturday, I called the dishwasher company on Monday at 8am & confirmed an appt on Thursday between 8-5pm with Hopkins Appliance Service. I was told I would get a confirmation call from Hopkins on Thursday for a window of time for my appointment. By Thursday at 3pm I had not heard from Hopkins and I had been waiting since 8am. I was told by a female employee at Hopkins that a confirmation call was made the day before (Wednesday) and Thursday in the AM for my appointment between 10am-12pm. The female employee proceeded to tell me that my appointment time had passed and the serviceman was no longer in my area and the next available appointment wasn't until the following Thursday. #1: I NEVER RECEIVED A CALL ON WEDNESDAY, I DID NOT HAVE A MISSED CALLED & A VOICEMAIL WAS NOT LEFT & #2: I DID NOT HAVE A MISSED CALL OR A VOICEMAIL ON THURSDAY... So I was told that I didn't answer their phones calls even though a call never came through on my phone, but I was also told they do not leave voicemails.

DO NOT USE THIS COMPANY... POOR CUSTOMER SERVICE!!!

We waited almost 2 months for them to come replace this faulty part. They call the day of, an hour before arrival to say their tech broke down and couldn't get to us. HOW IS THIS MY PROBLEM!??!? Send another tech to get the part and get out here to make the repair as promised. Talk about lack of professionalism. Wondering if Lowes realizes that this is how their 3rd party vendors operate.

A technician was sent to my home to troubleshoot my dryer that stopped working. He claimed that no electricity was coming from my receptacle and that I needed to have an electrician to come and fix the issue. A few days later I hired an electrician to check the receptacle and breaker box only for him to discover that the issue was the dryer (not the electricity). Wasted money on hiring an electrician.

I have nothing but positive things to say about Hopkins Appliance repair company. The technician has always been knowledgeable, prompt, professional, pleasant and especially helpful. I wish your company continued success.

We've had good experiences with their techs. We've had a ticket open with the office about 6 weeks. Because I wrote a bad review here and because I complained that they were taking so long to get us a replacement part, now they won't help us and have left the dishwasher in an unusuable state. Very unprofessional office staff.

I called about a repair for my Electrolux dishwasher. Was told someone would call back to schedule. No call received 24 hours later, I called again. This time was told they only do warranty work. They could have told me that on the first call. I wasted a day waiting for the only authorized Electrolux repair company in Raleigh. This is very poor customer service

Absolutely the rudest, most condescending telephone receptionist I have ever dealt with. I called to get more information on fees and prices, and when I questioned a circumstance (for which I prepared her in a previous call), she was belligerent and condescending to me, and she rudely continued to interrupt me. I will never recommend this company to anyone and will never contact them again. The one star is for the courteous service technician who showed up to do the work and could not, because she “ dropped the ball” on passing the information to the appropriate parties.

HORRIBLE customer service and appointment was booked via Kitchen Aid corporate. Took the day off of work 5 days later for a 8am-4pm window. By 3:15pm, no one had shown up. Called Hopkins and they said they could not repair my KA ice maker because it was no under warranty and that they don't do cash and carry work. They informed me that Kitchen Aid should have called me and rebooked with a different repair company. When I called Kitchen Aid and told them this, they informed me that they have NO way of calling consumers back. All personal information was given to Hopkins and they would have to be the ones to cancel the appointment, contact me and refer me to another company. Just an example of gross incompetance and unprofessional behavior. Beware!

We have used Hopkins for many years at this house for 18 and prior in the previous home. Always did reasonable work. They were here most recently about 2 years ago to repair something on our Kitchen Aid built-in refrigerator. Unfortunately, it has an issue again but when we called the place we've supported for two decades they refused to come saying they only work on "warranty" appliances. I guess that's a business model.

I want to give a shout out to Joe Magee. He was the Repair professional that came to our house to assess our freezer. He was here for a good hour, and had to break the news to us that the freezer is shot and we have to buy another one. Even though it was only two years old.

Of course, the news was horrible, but he made up for it when he said, “ I know this is horrible news and so you guys can take me outside and throw a couple of jabs to make yourselves feel better”

He really tried to make a bad situation as pleasant as possible.

Thanks for trying Joe!

Great service (Bosch Dishwasher 2013 model). Dustin called the morning of my appt. Confirmed time and showed up on time. He was friendly & seemed very knowledgeable. Left the home as clean/orderly as he found it! Best experience EVER with a repair service. I will definitely use Hopkins again.