Appliance Repair reviews in Raleigh, North Carolina

Jonathan was absolutely fantastic and diagnosing and fixing the issue with our washer. My wife has never been happier.

I was given an honest assessment of my washer & dryers status - including response that the washer part is almost as expensive as gtg a new Whirlpool front loading washer.

Terrance did a great job when here today repairing our refrigerator. He is a very knowledgeable, professional man.

Daniel was very through and explain everything was was going on with the dishwasher. He is very knowledgeable and knew what he was doing. I would like to get him for any of my appliances repairs, had the best experience.

Our MayTag washer stopped working. We set up an diagnostic appointment with Sears. Their tech came out (older man), took a look (15min), and told us the capacitor was shot. He quoted us $570 to replace (labor + material), but said the washer was also leaking and would likely need to be replaced within the year. My roommate and I took that to mean it was totalled, and were ready to replace the entire $800 3-year old washer and buy another for similar price. Diagnostic visit cost $120.

However, after hauling the washer out to the garage, my roommate and I took a look ourselves and realized the capacitor itself was causing the leak. So, we bought a new capacitor for $30, took 15 min to swap it, and washer is good as new.

So, the techs diagnostic almost cost us $800 for a brand new washer, + $120 for coming out! We reached out to customer support to express our frustration, but did not provide any refund. Would not recommend!!! And let me know if you have issues with your washer, my roomie and I are experts now! xD

Wouldn’t use again because the cost of parts was outrageous.

Response to owner response: the phone number only provides an automated maze with no apparent way to reach a human (only a useless AI agent). The website also has no apparent relevant contact details.

Daniel was very efficient and correctly the problem quickly once the part had arrived. He was very easy to work with and explained the issue in an easy to understand manner.

​Avoid this company at all costs. They require pre-payment for repairs but fail to deliver. After they took my money, my appointment was unilaterally rescheduled by their automated system multiple times without my consent. Their customer service is a "never-ending call loop" where it is impossible to reach a human. Most shockingly, they have now fraudulently claimed to have completed the repair when I actually had to hire a different company to finish the job. Dishonest practices and zero accountability.

- Avoid this company at all costs. They require pre-payment for repairs but fail to deliver. After they took my money, my appointment was unilaterally rescheduled by their automated system multiple times without my consent. Their customer service is a "never-ending call loop" where it is impossible to reach a human. Most shockingly, they have now fraudulently claimed to have completed the repair when I actually had to hire a different company to finish the job. Dishonest practices and zero accountability.

- I also did try to contact them in regards to this with the phone number they had provided and it is an AI system that does not actually let you talk to anyone.

- They are committing fraud and do not even have the decency to talk to you about it or answer their phone call. This should be a red flag that you can't even contact them. They sent fraudulent documentation to my credit card company as well stating they performed the service. I have reported them to the NC attorney generals office. I HIGHLY suggest you avoid them at all cost.

-Jonathon Hauser is the technician that sent the fraudulent paperwork and has been reported, I recommend avoiding this company at all costs.
- If you want to actually discuss this, do not send me a generic phone number with an AI and have your supervisor/manager call me.

I can’t recommend Steam Punks enough. Not only does he know espresso machines inside and out, but he genuinely cares about helping people get the most out of their equipment. He took the time to walk me through how to properly clean and maintain my machine, which made a huge difference in both performance and longevity.
What really stood out was how patient and knowledgeable he was while teaching me how to make lattes. He broke everything down in a way that was easy to understand, from dialing in the espresso to steaming milk just right. You can tell he’s passionate about what he does, and that makes the whole experience even better.
If you’re looking for someone reliable, skilled, and willing to go the extra mile, Steam Punks is the way to go.

Steam Punks is the BEST! Very professional, knowledgeable, and personal. You can tell they genuinely care about their customers and the work they do. The service was thorough and everything was explained in a way that made sense. I absolutely recommend Steam Punks!!

Every experience you have with Steam Punks will be a great one. From start to finish - their professionalism and expertise continually stand out. They are quick to respond to questions/concerns and concise when explaining issues with your machine. Whether working with a home or commercial machine, they seem to know all things espresso. Don't hesitate to make yourself their next customer!

I can't recommend Steam Punks enough. I brought in my espresso machine for repair and was blown away by the experience. Quick turnaround, and the machine came back in perfect shape.
What really stood out was that they took the time to walk me through how to use it properly after the repair, which wasn't something I expected but made a huge difference. You can tell they genuinely care about making sure you leave happy, not just getting the job done.
If you need your espresso machine serviced by someone who is skilled, knowledgeable, and actually takes the time to make sure you're taken care of, Steam Punks is the place to go.

Steam Punks was fantastic to work with. Their expertise with espresso machines was obvious right away, but what impressed me most was how much care they put into making sure I understood my machine and how to keep it running at its best. They explained the cleaning and maintenance process clearly, and it has already made a noticeable difference.

I also really appreciated how approachable and thorough they were when showing me how to make better lattes. They took the time to explain each step, from pulling a good espresso shot to properly steaming milk, in a way that felt simple and encouraging rather than overwhelming. It is clear they know their craft and genuinely enjoy helping others learn.

If you want someone who is knowledgeable, dependable, and truly committed to great service, I would highly recommend Steam Punks.

I wish there were more stars to give on here because 5 just isn’t enough. One morning, when my Breville was acting up, I reached out to Steam Punks and was instantly met with what I can only describe as the epitome of kindness and professionalism. The efficiency of the company cannot be understated. It seemed like my machine was returned to me before I knew it. For the employees at Steam Punks, you can tell this isn’t a job but rather a passion and I will happily give them my business for future coffee needs.

I had an outstanding experience with Steam Punks! From start to finish, their service was professional, efficient, and clearly driven by real expertise. My espresso machine had been giving me trouble for weeks, and they quickly diagnosed the issue and had it running like new again in no time.

What really stood out was their attention to detail and clear communication—they explained everything in a way that was easy to understand and made sure I felt confident in the repair process. It’s obvious they genuinely care about their work and their customers.

If you’re looking for reliable, high-quality espresso machine repair, I can’t recommend Steam Punks enough. Top-notch service and results!

Fast, friendly, effective and affordable. Highly recommended.

Couldn't be happier with the service I got from Steampunks. Fast and clear communication, expert knowledge and enthusiasm. My heat exchanger espresso machine is as good as new. Exceeded expectations!

Mario was very responsive, quick to diagnose the issue, and prompt with the repair. A high level of service and very professional—I’d recommend him highly!!

Mario, was very professional and an outstanding technician.He was able to diagnose the issue with my machine and also provide a quick fix, if you are looking for a reliable and trustworthy service company call Steampunks!

Mario did a fantastic job doing a tune up on my ECM Synchronika. He left it working just like it did when it was brand new! Highly recommended and worth spending money on a tune up