HVAC reviews in Raleigh, North Carolina

Amazing, amazing professional and customer service. I have a nightmare of a story regarding another AC company (that I won't get into) but Raleigh Heating & Air came to the rescue. I purchased a home in which they had installed one of our ac units two years ago. We were having some issues, I called them to see if they had any information on the unit. They had DETAILED work notes on every visit they ever completed at the home (on both our ac units) and they sent me all the information. They came out and fixed our issue, so when it was time to purchase a new unit for downstairs, I didn't have to think twice about who we were going to call. They were even a little higher than my other quote for repair on my unit but it isn't worth saving a few dollars to go with a company who doesn't do things the right way or have responsible technicians. Raleigh Heating & Air ROCKS! Installation crew was great! Very professional and courteous. Hats off to the whole team, from the office staff to installers.

We have been using Raleigh Heating and Air since we moved into our home in January. The service has been exceptional and it was no different this time. Our technician, Kevin, arrived promptly at the designated time. He did a thorough check of our units (our upstairs unit wasn't blowing cold air the previous night and the temperature was at 81 degrees until late at night when it finally cooled off outside). He tracked the problem down quickly to the load management device that had been installed and hooked up to our units. Because of the load management device and the extreme heat of the day, our A/C wasn't running long enough to cool the upstairs off before it was being shut off by the load management device. His advice was to disconnect the device because the savings was very minimal. He was able to do that and we haven't had a problem since!! And one of our previous techs even called to make sure everything was working properly - now that is customer service at it's best!!!! Thanks guys!!

Kevin R. did a superb job repairing our unit and bringing the system up to date. We have used Raleigh H & A for many years, and Kevin renewed our faith in the company and their service. He was very knowledgeable in addition to being personable with our family, including our dog! When he left, we felt confident our system was in great working order, and he assured us we could call on him anytime to return should there be a problem or to provide regular maintenance servicing. We will continue to use Raleigh Heating and Air for many more years!

I had a great experience with Raleigh Heating & Air today. The technician, Torrie, was very knowledgeable, helpful and professional. He took the time needed to thoroughly explain the issue with our Air Conditioner. I felt he was very patient and respectful in his response to all my questions and professional in his repair of the unit.

I called Raleigh Heating & Air because my Nest thermostat needed a Common wire. Their customer service folks were amazing and scheduled an appointment the next day for the late afternoon. I received a call a couple hours later and they informed me they had an earlier opening that day if I would like to reschedule, which I did. They sent a gentleman named Torrie to take care of my issue, and he did so in a timely and efficient manner. He pointed out that there were a couple of issues with my unit that may cause some trouble in the near future, so I asked that he do the winter maintenance check. He signed me up for their maintenance program which includes ​winter and spring/summer checkup​. The gas lines on my unit were a bit​ rusty and he informed me that using a rust resistant spray paint would help keep them from gaining further rust. I scheduled an appointment to have one of​ their representatives come out to quote a new system install as we are planning on upgrading our old system in the near future. One of the main reason's I decided to do that was because of the in-depth​ explanation that Torrie gave me on the current state of my system. Today I spent about an hour with a "Comfort Consultant" by the name of Justin Wahrenburg. He was extremely professional​ and talked me through all of the options for my home. The information that I was given will make it extremely easy to set up a new unit install when the time comes. The day this current system gives out, I will immediately call Justin at Raleigh Heating and Air to schedule the install. I cannot say enough about Raleigh Heating and Air and their professionalism. I highly recommend Raleigh Heating & Air. I will be telling my family and friends to go to them for their heating/air needs.

Sean did a great job! He helped also get water away from the unit after the flood! I highly recommend him!

We have used Raleigh Heating and Air for years, and they have always been quick to respond, professional and reliable. When we needed a new furnace, they contacted us a week later and let us know that they had erroneously charged us slightly too much and went back and credited us for this. It's refreshing to see this kind of professional integrity! Highly recommend them!

Travis came out to service our AC unit that has been giving us trouble. He was very thorough, professional, and communicated every step with us. He was absolutely wonderful!

My husband and I just had a huge duct work job done yesterday. Justin, the sales installer, was very informative and extremely helpful. He made us feel very comfortable about the job and the people that worked for Raleigh Heating & Air. What caught my attention was when he said "My job is to inform you of everything going on down there, regardless of what your final decision is." David, who was the lead installer for our house, was phenomenal. The guy that did the job with David was very nice and polite. (I forgot his name 🙄). Very precise, and also very informative. Within 24 hours, we had an appointment AND the project completed. Very timely and efficient...HIGHLY RECOMMENDED!!!! Thank you so much!!!

Raleigh Heating & Air has continually provided top notch service. I've been using them for bi-annual maintenance for several years and I appreciate their professionalism and courteousness. The other day, Adam A. came out for service and he was very thorough and explained in detail the state of my A/C units. Although one of my units is on its last leg, he did not push the purchase of a new one. I appreciate this a lot when dealing with companies. Once again, I had an all-around great experience!

I have been using Raleigh Heating & Air for years. Their service and support is second to none. Some of the nicest people I have ever met in the service industry. On their most recent visit to check on my units, Kevin Rabon was great. He not only explained everything he was going to he educated me on why he was doing it and how long it would take. Great guy, friendly and outgoing. I enjoyed speaking with him and getting to know him. Whenever I call to set up an appointment the ladies in the office are awesome. They do what ever they can to get you scheduled as soon as possible while working within your schedule. I would highly recommend these folks if your need service or a new unit installed. They installed a new unit for me last year and did it quickly and without damaging any of my shrubs. Again exactly what I had hoped for.

We were very impressed with Raleigh Heating & Air: responsiveness, courteousness, professionalism, very efficient work and knowledge. Our AC stopped working in a very hot Saturday night. We called to many AC company for emergent services. Raleigh Heating & Air was the first company calling back. The front desk staff was very nice and patient. The onsite diagnosis trip was scheduled immediately. The technician team arrived on time in Sunday morning and the issue was completely checked and suggestion of replacing the damaged unit was give in details. Code Oliver came the afternoon and explained the replacement very clearly, answered questions professionally and gave the proposal. The new unit was ordered quickly. The installation team came on time two days latter and the new unit was installed, tested in few hours. We have comfortable environment again. The technicians explained the use of new thermostat, installed CO detectors to meet new codes, repaired broken PVC pipes and cleaned the working site completely. We are happy to have Raleigh Heating & Air to help us and will use their services in the future. Thank you, Raleigh Heating & Air!

I am extremely impressed by the customer service that Raleigh Heating and Air offers! From the initial phone call, to the quote process, and to the installation process, everything is seamless and quick. Lee is fantastic and came to my house the same day I called to get us a quote for the HVAC system. He really took the time to explain all my options and really helped to meet my financial expectations in this crazy economy. Installation day was fast and the installation team was friendly, helpful and efficient. They even mailed a thank you card to our house after the installation and you just don't see quality customer service like this any more. I am so happy I called them.

Advance notice of the technician's arrival, including a photo of the technian, was provided. Technician was on time, pleasant, 0rofessional, polite, and finished the repairs very quickly. He examined the repairs to us in a way we could understand.

Michael did a great job diagnosing the issue with my AC unit. Found faulty wire. His knowledge of the system was very good. Very nice experience . Would highly recommend Air Experts. Every service they have done has been done perfect and in a timely manner .

Gebe Smith came to do my maintenance and also to repair a part. He arrived on time was very knowledgeable about heat pumps. He serviced the unit for winter and replaced my air filters. He diagnosed the problem I had and repaired it very quickly.

I had my system installed yesterday . So far the shopping and buying experience with Raleigh and Air has been very positive . The salesperson Cody was very good to work with and very responsive to my questions and concerns . The only slight glitch is that I didnt realize that it would take Duke a month or so to get a rebate check back to me . The crew was also extremely professional to work with . The were well prepared and took great care in my home. They worked hard all day .I work in a similar business and Raleigh Heating and Air would serve as a great role model for other companies .

Nicholas did a good job of analyzing the system and determining what needed to be replaced. The good news is that the part was covered under warranty, but the bad news is that it wasn't in stock locally and needed to be ordered.

Great experience working with this team for the first time. Each touch point- from Dave in sales to Steven in the field and Cameron inspecting the work at the end was excellent!

Mark as usual done a great job. He sure is a good man and we like for him to be the person you send out. We asked for him every time.

Brandon deserves more than 5 stars - 🌟 Best customer service & care for my home & plumbing concerns! Even when it’s 100 degrees outside … so kind & professional .