HVAC reviews in Raleigh, North Carolina

Service performed Wed. Aug. 28th. Technician did show up so I gave them 2 stars. The company or technician were not equipped to service our condo. Vents were not in the ceiling which their equipment is set up for. I believe the technician should have called in and not performed the service. I feel the work done did not clean the vents at all. I did half the work holding the vacuum to the bathroom vent. In the end, the technician broke our broom handle which he was trying to use to hold the vacuum to the ceiling since their pole was too long, stripped the screw holding the vent cover on (I was not told of this, I found this after he left), the vacuum dust was blown all over our kitchen. This was a waste of time and money. I would not recommend for work in our condo complex or anywhere that the vents are not in a tall ceiling or on the floor.

8/25
This is a criminal enterprise being investigated for conspiracy and fraud. Do not do business with them.

Two months of lies. See whole story below.

8/20
Still have not received my money. 4 days since Cash App told me they had gotten their money back and Eden Cleaners told me Cash App told them 3 days

Here is the original review:

This is a scam, do not hire this company! Do your due diligence. They do not have a business license, they troll community pages and provide a fake recommendation, using a fake generic white lady FB profile. First she tells you it's Summit cleaners, send you a link to a website that is obviously fake. Somehow this "happy customer" then sets up the appointment For you. When the "tech" shows up wearing an "Eden Cleaners" shirt he says "no not Summit - my boss, his name Samed, that what she meant." He had a drill brush and a shop-vac and charged $900. No contract, or any paperwork, just insistence that we pay using Venmo "to save yourself the fees." Told he would email invoice but never took my email address. Eventually tracked down to give it to him, asked some questions and mentioned "Tony" (the tech) never inspected the unit as agreed. He told me he would come by himself. I got the invoice and it was not for services I received; his explanation was unsatisfactory, so I said we I would be here when he came to inspect the unit and he could clarify. He stood me up twice, at which point I contacted the State AG and filed a formal complaint. "Sam" then pleaded to "make it right" - then proceeded to stand me up again.
I guess he thinks people just get tired and give up when they get scammed. He can explain that to a judge.

UPDATE: I was contacted immediately after posting this same review on Google. "Sonia" informed Sam was no longer with the company - obviously I wasn't the only person he ripped off - she then offered to send a different tech to come 'complete the job" but I explained I had no interest in them doing anything until I could speak with someone about the complaint. When I reached back out to discuss with management, I was given Sam's number, told it was a company number and new supervisor would contact me. Both new supervisor and Sonia asked "what is the problem?" Obviously I was taken aback and asked why they had not looked at the Attorney General's complaint, which Sam had received, which was why he finally got back to me. Neither seemed aware of it, both said they "would look into it" - 48 hours later I have gotten no response.

No business license, no legitimate website, run by people who are very quick to respond to bad reviews but can't keep up with their criminal employees' activities let alone deal with unsatisfied customers victimized by their company in a respectful timely manner.

Another Update!
I was again contacted immediately after the last update and promised a refund. Cash App declined their payment.
Their customer service would only say it is "for both party's safety when they notice something out of the ordinary."
They said the payor had been credited the money.
Apparently "Adam" also spoke with Cash App but they told him it would take three days.
Ok...?
They promised me as soon as they get their money back from Cash App they will Venmo me "or send a check to my house" if that doesn't work. Nice gesture. So now I'm supposed to wait for them to get a refund for a transaction that failed because their account was questionable (I literally opened mine solely for this, no questionable activity) - all because I was ripped off by their criminal employee who was "no longer with the company" right after this happened?
They don't have $940 available to do the right thing, they'd rather leave an irate, very vocal customer hanging - again?
I mean damn, this review got over 100 views since the last update.
Am I missing something?
Yesterday was three days.
I simply asked that they keep me posted so I wouldn't have to keep asking.
So here we are.
Let's see what today brings. I don't want to keep coming back here either.

We fell for the same group neighborhood deal. I wish I had done research on this company beforehand. Left no paperwork, insufficient work, no response back, a complete scam. I am more frustrated at the situation that these people are taking Advantage of people. Do not use this company. Do not fall for your neighborhood sites Postings of a group deal. If I could give a zero on this review, I would. We are out our hard earned money. These people need to be shut down. Not sure what the recourse is for this.

Thanks for trying to burn my house down with cheap products. Your tech may have been nice and willing to explain things, but it doesn't warranty this! I'd give you all 0 stars if I could.

They are scammers do not do business with them. They created a fake Facebook account to infiltrate our neighborhood page posing as a neighbor getting people together for a neighborhood discount. They left our house in shambles and broke our dryer hose. When I began contacting them, they initially said they would fix it but eventually stopped answering them.

Dave was amazing. Not only a quick response but professional job. Made sure things not only worked but look incredibly too. 10/10 would recommend to anyone no matter how big or small the project.

I have been using this company for a few years now and they have never disappointed me! I recently had my older heating system checked before being used and a problem was discovered that could have been disastrous. I had my roof replaced this summer and a problem was detected in my attic. The heating system was not vented through my roof correctly. The guys that come in and fixed this problem we’re great. Also I’m truly grateful to the technician that discovered this. It’s rare in this day and time to find people who truly care about their customers and provide quality service.

Great

Great courteous service!

There folks are great ! I highly recommend Carolina Refrigerants. I needed a recovery tank to capture R-22 from my HVAC systems that are being replaced. Just about everywhere I called in Raleigh, there were myriad complexities involved. I either needed an account, had to put down a big deposit, or needed an HVAC pump to put a vacuum on the tank. The fine folks at Carolina Refrigerants were very friendly and helpful. They sold me a tank at a reasonable price, and took the time and effort to put a vacuum on it for me. They are good people and I can't recommend them enough. Give them your business.

Having a chiller go down at the start of summer in the South is not good. Daikin came out, and within a matter of hours, their experienced technician was able to diagnose and fix the issue. I would highly recommend Daikin for any and all of your Commercial or Industrial HVAC needs!

Joel is the man!

Joel installed a new unit in my home several years ago, and it’s still working perfectly. Reliable, professional, and top-quality service. Highly recommend his work!

Joel was very helpful and informative . Highly recommend!

Joel serviced my AC and he did a wonderful job. Professional and very communicative.

Joel and Reginald are doing an amazing job on my office vestibule.

Responsive and professional service. Very happy with the quality and value this business offers. Highly recommend.

Super fast turn around time! Fun to work with. I was given feed back, several options, and a very reasonable price. They even set me up with a great maintenance plan, to keep my unit running for years to come! If you live in the Triangle area this is the company for you!

Joel did an awesome job! Highly recommended! Call him for all your ac/ heating needs

Joel installed ductwork for an addition at my home, and everything worked great from day one. We had no issues at all. I recommend him to anyone looking for dependable HVAC solutions!

Joel installed a new unit in my home several years ago, and it’s still working perfectly. Reliable, professional, and top-quality service. Highly recommend his work!