HVAC reviews in Raleigh, North Carolina

We bought our original unit from Icy Hot. We have continued to have maintenance done on the unit by Icy Hot. We have been very pleased with the service. They arrive on time for the appointments and if there are any issues, they are always able to correct the problem. Highly recommend this company!

Always a great experience... Frankie's team is always on time, honest, professional, knowledgeable, efficient, and friendly. Tim was very helpful. It's truly helpful knowing a company prides them self on integrity and quality work. Thank you.

Frankie has been my neighbor for over 5 years and is one of the most genuine people I know! Anytime there is a issue with my HVAC system, he goes above and beyond to make sure my son and I have heat or air. He and his team are awesome, and I would recommend him to anyone!

I've been doing work with Icy Hot for several years now. I just had my fall maintenance done by Tim, who was a newer tech with the group. He was simply fantastic. When he found a problem he didn't just quickly point it and give a price. Instead, he took the time to show me the issue, and only recommend a fix. When I decided to go with the fix, he put on a master class on the unit, and really took pride in showing his client the difference in the system.

I so enjoyed Tim and I have always stood behind the quality and service of Icy Hot.

The company came out the same day of my call which was already a step in the right direction. The star of my service call - Tim, individual that takes pride, integrity, transparency in their work (old school guy ). He was attentive, professional and even taught me a few things along the way to be an educated homeowner. In this day and age where jobs are converting to AI or choosing younger people that have far less experience, I would go for Tim all day long. On a side note, I want to thank the gentleman that viewed Tim for his years of experience and work ethic and gave him an opportunity to do what he does. And Tim, thank you so much, it was great chatting with you.

Great company.
Mrs. Page is the best.

He does an awesome job! I had no problems with him and his work.

👎I bought an AC UNIT for my condo on (3rd level) April 2021. 1) When you guys put it in; you put it in wrong so the water drained from the AC to the ceiling & walls of the ppl below me. IT WAS A MESS! It has never cooled properly! 2) Called guys back. Tells me it need a compressor. For a “brand new unit” now. The guy says sometimes we get a bad one in the bunch. I don’t wanna hear that🤬He comes put the compressor in; say give it 2-3 hrs. to cool the house should be fine. “NOT COOLING”! Call em back. Guy says it needs “another compressor”He comes back put in “another compressor”. “STILL NOT COOLING”🤬Call em back. This time it needs an evaporating copper coil. The one that’s there is too small. So he orders a copper coil from LENNOX. Should you have know this before you put it in. Your the AC guy; right?? I mean at this point I feel like I’m paying for a used product. Why should I be paying for $11,000 for something that hasn’t worked properly since installing. I think you should at least cut the price in 1/2 if not all of it!! All the while it’s “HOT AS HELL” in my condo. I’ve talked the COOL AIR til I’m blue in the face 😡I’ve talked to GREEN SKY & LENNOX! I’M SO DONE @ THIS POINT!🤬

Responsive by expensive

Good people

Good price and service

Friendly and very helpful.

They always have the equipment there on time.Good group of people.

Good people, they just can load or unload one truck at the time

This location is trash. Very disappointing and bothering

The service, assistance and customer service at this location is unparalleled. I will use this place again and again.

I was extremely disappointed with the service at the Raleigh location. The guy behind the desk didn't even bother to get up and walk to the counter he just yelled across the room. Nobody seemed to know where anything was or how to rent a piece of equipment. It took up entirely too much of an extremely busy day for me. Will not rent from here again.

Barely any stock and the phone line representative doesn't even know how to talk on a phone. Tried multiple phone methods (headset, ear to phone, speaker mode) then asked him multiple times to please speak up but he wouldn't. He just kept mumbling and it was clear he didn't care about service.

This company is a scam. They are sending unlicensed men into peoples homes, and then bill you three times more than the contract price! Unethical, unprofessional con artists. Do NOt let them in your house!

Wish I would've checked google sooner. The repair guy put a hole in our roof then demanded we still pay for the duct cleaning service (after adding on an upcharge). We couldn't get a hold of "Sam" who barely spoke english so we ended up paying the worker through Square app. Then we never heard from the folks again, couldn't get any response via email or text. I will try and report them but have never experienced this and not sure where to start.

If there was an opportunity to leave 0 stars, that is what I would do.

I made a terrible mistake in hiring this company to clean my air ducts. I found an advertisement on my community Facebook page. I love to support small businesses and had good intentions when I offered them my business.

I communicated via Facebook messenger with a man named Samuel. He offered a reasonable price. When the 2 men came to my home they told us they would not be able to remove all the debris, so my husband told them we did not want their service. They were quick to say that they could remove all the debris for an increased cost. They "called the company office" to get a new quote which was nearly 4x higher than the original. We agreed to the service, as we wanted the ducts to be completely free of debris and clean. They were very hasty with their work. They bent one of our register covers, left one cover off, did not move furniture back, and left nasty lint on our floors in front of the registers. All of this took place on a Wednesday afternoon.

The following Thursday morning, I realized that we did not have any cool air. I waited a few more hours and it was getting warmer in our house. We called our HVAC service company, and learned that the unit was frozen, iced over. The filter had about 2 inches of debris/lint on it, the inside of the unit was full of debris/lint, and the coils were absolutely caked with the debris/lint and were covered with ice. All of the debris/lint caused a leak in the evaporator coil. The assessment, coil cleaning, and coil replacement will cost us nearly $4k.

I immediately reached out to Samuel via Facebook. He read the message but did not respond. The next morning, Friday, I called the phone number that was on our invoice. A man answered "hello" and I asked to whom I was speaking. The man said "Sam". I communicated to him all of the details. He quickly said he would need to call me back after he looked to see if he had someone available to come to do a re-clean. He said he would call back in 5 minutes...that was 4 days ago and I am still waiting on that call.

I began texting him at the number that I used to call him. He was initially very quick to respond, but that didn't last very long. He said he could not get someone to re-clean that evening, that it would have to be Sunday morning. On Saturday evening he confirmed someone would be here Sunday morning. He also indicated he would provide me with the process to file a claim with his insurance.

As I expected no one showed up Sunday morning. I texted him several times and he finally responded in the afternoon "The office will call you in a bit and give you all the information" and "I have an family emergency they will take care of your problem". I understand that emergencies can happen and I have grace for that. Sadly, today is Tuesday and I haven't heard anything from him since Sunday. I did send another message via Facebook and I can see that it was read, but still no response.

We hired a REPUTABLE company today to re-clean. I am utterly shocked at the amount of debris/lint that came out of my air ducts today. It was like they had never been cleaned.

Please think twice before hiring Eden Cleaning Services to do any work. The Facebook posts do not mention the name of the company, but the posts were made by Samuel Fred. Please do a Facebook search for Samuel Fred and you can see all of the community pages where this company is advertising their services. Eden Cleaning Services' address is in Raleigh, NC. I found many community Facebook posts in Tennessee.

I am now in the process of deciding my best course of action to attempt to recoup the money we have spent on this fiasco. I have a sneaky suspicion that there's no truth in the post that indicates the company is "licensed and insured".

Just noticed that Egad Cleaning Service, Inc has the exact same address as Eden Cleaning Services. Scam!