HVAC reviews in Raleigh, North Carolina

Joel recently completed a service call at my home, and I was impressed with how quickly he responded. He came out the same day and had everything fixed that same day. I truly appreciate his excellent service and have recommended him to several friends over the years.

The work done was a great job. My air was installed have not had any issues.
Joel and his crew installed my air conditioning system a few years ago, complete with new zoning and a new thermostat. It’s been wonderful ever since, and I have absolutely no complaints. I highly recommend Joel for new system installations and zoning — excellent work and reliable results! Just need keep system tuned up. Whole house filter is worth the money.

Such a reliable and trustworthy team that really cares about their clients. They’re knowledgeable, efficient, and take pride in doing things the right way. It’s refreshing to see a company that puts honesty and comfort first — exactly the kind of local business you want to support! Highly recommend them for anyone needing dependable HVAC help.

My HVAC system went out at the end of this past summer. I barely scraped by and made it into the winter where I could better shop and evaluate systems as well as get a better deal hopefully in the cold season. I got recommended to Joel through a friend and additionally met him ane his wife at a networking event. Up to this point id already talked to 5 different companies to get quotes, options, prices, and any basic understanding i could on a "good" HVAC systems. The more info i got, or the more estimates i got, the more uncertain, confused and stressed i was on making the best choice. Joel was direct and honest and kept it real with me. He Patiently explained and answered all my questions and finally gave me some clarity. He laid out a plan and different for me that were more price competitive than the other quotes id received. He wasnt pushy or trying to fear monger upsell me. I really like that he isn't a massive faceless organization or just a single guy. Has been doing this for 15 years. After putting off doing this replacement for months, Within less than a week I met him at a networking event. Scheduled and met with him to look and get some quotes/options. Decided to go w him because he came out on top with his pricing. Was able to schedule for install within a couple of days. Now im warm and not freezing in my home. Very satisfied with the work and professionalism of his team. After talking to 5 other companies/individuals and overthinking who to go with for way to long i Highly recommend Joel and Triangle Trade Pros as they made the process as seamless and easy as can be when youre crying over how much money you just spent. He also offered to take a look and fix a few other minor things for free as well. Good guy. Good explanation. Competitive pricing. Professional service. Quick turnaround.

The first time Joel came to do service maintenance on my HVAC unit he mentioned I need a capacitor. I paid over $200 for this service. He gave wonderful pictures and was professional and seemed concerned about getting HVAC in proper care. He later gave me a quote on ductwork. All ductwork was valued over $4000. I elected to do some repair and replace 3 ducts worth $950. Joel was to arrive at 9am to do the ductwork- He arrived at 9:40 stating, “I stayed up late last night and I am not a morning person, but hey, it’s no problem.”I told him it doesn’t look good on your business and it may stop people from referring him to others!! Last night @10pm I called asking to use the 24 hour service since my unit doesn’t come on now. NO ONE RESPONDED …Just received a call from the woman that returns calls@7:47am. She first stated Joel will be arriving at 10am... I inquired about the 24 hour service and why no one called or came by last night . She called back in 10 minutes stating he is NOT coming because I asked about why the 24hour service that is on the website was not available. She stated Joel mentioned that he changed his mind in coming and to seek another HVAC company to fix any issues. When I tried to send a text to this company-since they like to text instead of talking to people- my text was not delivered— they blocked my messages!!

This violates the membership agreement, failed the warranty agreement and overall lack of care. Currently inside my house is 57 degrees. This is lack of professionalism. No matter how you feel about anything, you have to stand behind your work and adhere to the agreement you placed on your website. I paid over $1100 and gave a tip to end up worse than before! I DO NOT RECOMMEND HIM TO ANYONE!

Working with Comfort Monster has been a great experience. They responded quickly when my AC wouldn’t turn off, and their technician, Luis, was excellent. He quickly diagnosed the issue and provided an effective solution. I highly recommend their service!

To make a long story short, we are kind of in an HVAC repair nightmare right now. Our unit is over 15 years old, and probably should be replaced, but we bought a 40 year old townhome and everything seems to be going wrong at once. Most people know that story because they've been there. Ethan and Comfort Monster kind of came to our rescue recently. They had to repeat a repair that another company had literally just done 9 months ago because the other company burned us. Ethan was very kind and listened to me vent - a lot - and he was very thorough and actually spent hours cleaning our unit and making it functional again. 5-stars to Comfort Monster and 10-stars to their technician, Ethan, who is keeping our old unit running and in good condition until we can afford to replace it. THANK YOU! There just aren't enough stars to give!

Luis from Comfort Monster recently resolved a complex heating issue at our home, and we couldn't be more grateful! The problem was challenging to diagnose, but Luis' diligence and expertise ultimately led him to identify the root cause. His prompt and effective solution saved us from the freezing sub-zero temperatures forecasted for the RTP area.

We highly recommend Comfort Monster's services, and a special thank you to Luis and Tim for their exceptional work. You truly are awesome!

Recently used Comfort Monster to buy and install a new HVAC system. They were very helpful though the whole process and the installers, Ricardo and Nicholas were informative and efficient. They also did a great job cleaning up once they finished.

Comfy was awesome to work with! from the initial investigation to the proposed solutions to installation, everything was very professional and timely. I talked live multiple times with knowledgeable people who listened to my situation and helped me make a great overall decision. The installation went flawlessly on my 2 units. Over communication by the team on when they would arrive, what was being done, and things to understand made me extremely comfortable. the install team was amazing. very careful inside the house, very focused, and worked quickly and expertly.

I would recommend Comfy for any of your AC/Heating needs. They ROCK!

Luis was timely, professional and communicated what he was doing and the results in a clear and concise manner.

Had a great experience with Comfort Monster! My technician, Luis, was very polite and knowledgeable. My HVAC was shot and he explained to me what the problem was and what caused it. He gave me recommendations on both repair and replacement solutions for my HVAC, and didn't pressure me one way or the other. Just presented the pros and cons of each option. Would recommend!

The recent maintenance visit was well done. The technician fixed two issues that were found. He told me everything he checked and answered all my questions. The technician was very nice and very professional. Nicely done Comfort Monster.

I have used other companies to come down diagnose my HVAC. All they wanted to do is upsell me versus try to repair. Comfort monster came in within five minutes after listen to what I had to say the tech was able to fix the issue. Then he went to make sure the system was functioning at 100% Great customer service. Not one time he tried to up sale me. I have referred them to my next-door neighbors. I plan to keep using them for any future issues. Thank you comfort monsters team.

I loved everything about the experience. From the estimate to the actual date of installation to final inspection. Everyone was very personable and knowledgeable. Felt like I was a new member to the family at Comfort Monsters..

We are replacing an HVAC system and got estimates from Comfort Monster on a Carrier unit and from another (very good) company on a different brand. Although employees at both companies were good at customer service, Tracy at Comfort Monster was exceptional. Endlessly patient and fast to respond to questions. Additionally the price and warranty on the Carrier won us over. Exceptional website too!

My second review:
I am 1.5 years into the annual maintenance program with Comfort Monster and I am confident I made the right decision. These folks -- especially my tech Luis -- are great. Had they not come out today I would have totally missed a water leak under my home. Additionally, Luis let me know how to deal with a couple of possible issues that could arise due to the upcoming super cold weather coming our way. Great company. Highly recommend.

Initial Review:
I'm really happy with my decision to continue using Comfort Monster. The techs are knowledgeable and thorough, and the customer support team is friendly and responsive.

My heat went out overnight when it was freezing. I called several companies first thing in the morning and Comfort Monster was the first to respond. They had a tech out the same day. His name was Luis and he was so great. He was patient with my questions, tolerated my hovering because I was curious, and even went above and beyond in cleaning a few things that just needed attention.

Absolutely HORRIBLE experience with Comfort Monster. Sales was great, service & management were awful. Over 3 months of almost daily visits to install the new units. Two units were installed incorrectly that caused the ceiling to collapse so they had to have a contractor come out to dry the carpet and replace and repair the ceiling drywall and insulation. Fast forward to today (one month after their last install day) and ALL of the BRAND NEW units show error messages on the thermostats and the house can’t get below 82 degrees on any of the 3 new units. Even with these units under warranty we will not use them ever again.

We have used Comfort Monster & its predecessor for more than 15 years. We have been pleased with their service & diagnostic ability used to resolve problems & maintain our systems. We have two systems - gas downstairs & heat pump upstairs. It requires a technician trained in both for our checkups which restricts which techs can do our checkups but it has always worked out well ... just have to pay attention to who is being scheduled & their availability. We have been pleased; they do a good job of scheduling when I explain that need. Their work on our units has been very good.

I purchased a mini split unit for my home addition, and it failed within the first year. Despite being under warranty, I was charged nearly $700 to replace the circuit board. When the technician arrived, I overheard him on the phone expressing frustration because he had never seen this type of unit before—which raises serious concerns about what they’re selling. The unit has since failed again, and I won't be wasting any more time or money with this company. I strongly recommend looking elsewhere.