HVAC reviews in Raleigh, North Carolina

In recent weeks, during the hot, hot days my air conditioning went off. I have a service contact with them. Technician was there next afternoon and diagnosed the problem promptly (no charge) It was a fuse problem . Which I had fixed by an electrician in a couple of days and I have air. I’ve been very pleased with their service for years now.

I had my system replaced the beginning of October. The technicians that came out were tonya and misty. They were very professional and did a great job. I would definitely recommend Carlton heating and air to my friends and family!!!!

100% recommend them for HVAC service. Misty is the best. Tyler was there and made repairs the same day. Thank you!

It had been around 96 degrees in my up and downstairs house when the AC did not work properly. I called Carlton the next morning and asked them to come out. They had one appt left at the end of the day and I got it. The technician was wonderful. He found that I had a tube that was slit and filled with MUD and that is why it would not work. The line was Clogged. Anyway, anyway, all is good now and I recommend Carlton to anyone...

First called Carlton to repair an older HVAC unit and was so impressed with their service and professionalism that I called them again when I needed a total system replacement. They completed the install in just a few hours at a competitive price. Would definitely recommend.

If your home is in need a HVAC repair or completely new system changeout make sure you call the guys at Carolton. John. Lexi and the entire team at Carolton go out of their way to make your experience the best it can be.

Ive had Carlton doing my heating and air conditioning for the last 5 years. Great office staff, good foloup, very respectable and approachable service techs. I highly recommend!

The young man that they sent out To see what was going on with my heat downstairs was very professional very informative. I receive calls text messages. Everything needed to stay in the loop. I would recommend this company to everyone.

Our heat went out on the coldest day of the year and they came to fix it. Drove through the snow and everything. I couldnt be more grateful for this dedication to customer service and a job well done.
Would recommend to friends, family, and anyone who might listen.

I move to NC 6yrs ago and Carlton heating and Air Conditioning was recommended to me by a local resident. I have nothing but high praises for this company and the great service they have provided over these past 6yrs. I highly recommend them as your next HVAC company!!!

Our HVAC unit failed 1 week after we moved into our home. Our realtor recommended Carlton so I gave them a call. The owner, John called and came right out. He gave us a great price, better than 2 other quotes, and had it installed just days later. The women in the office were also fantastic to deal with. I cannot recommended Carlton highly enough. Great veteran owned company!

This place was hands down awesome. Customer service was great, Gregory was our technician and did an awesome job. Even after he left when we were having questions still he walked us through everything to make sure our heat was still working! Would recommend them to anybody if they ever need heating or air work!

Ask them to come out to fix our problem. They gave me a time and a calendar invite but then never showed. I called the office and they told me it wasn't on the calendar. So I called another company who was able to come out. Would NOT recommend.

P.S I ask them to speak to a supervisor. They said one was going to call that day. Didn't receive a call.

The Heroes team is very knowledgeable, professional and kind. We were pleased with our AC unit and air handler replacement. Their 10 year warranty and 10 year service agreement is fantastic. Update: they are still great with the follow up included service!

Great service! I called NC Express Heating and Cooling on short notice and had an appointment the very next day.

Cameron came out to perform a routine checkup of my system. He identified some potential problem areas that we will likely need to address in the future - but wasn't persistent about having to fix them right away.

Overall, I'm happy with their service and will post an update on any follow-up visits.

Cameron and his team preformed excellent job in our AC replacement. He is very knowledgeable, professional, respectful, and customer friendly. His team were well qualified and did qualify AC replacement and removing old equipment all in one day. I strongly recommend this company to anyone need AC replacement/ installation.

I literally cannot say enough good things about Heroes Heating and Cooling! They replaced both of our home's 16 year old systems last year for an amazing price, we also got biannual maintenance and warranty coverage included! The systems (a gas/electric package unit for downstairs and a furnace a/C split system for upstairs) were installed flawlessly. I'm a home inspector so I see a lot of shoddy work, but Heroes did one of the best installs I've ever seen! Our tech James always takes care of us for maintenance and any issues we have in a professional, friendly, and quick fashion and the ladies in the front office are always super helpful and quick to schedule! If you are in need of a great HVAC company, look no further than Heroes!!! They will truly save the day!
**UPDATE 2024** Systems are still running fantasticly and Cameron the super tech just gave us excellent service for our spring seasonal maintenance! Heroes rules!!!

Cameron and Kevin have been providing five-star service for my HVAC for years! I initially called them thinking i needed a replacement, but they have kept it running, extending its life longer than i thought possible. Plus, they are super nice and easy to work with.

Appointment set for Monday at 8:30. Tech was early. Unit fix and up and running

Cameron and Heroes have helped me a bunch the last few years and they always come through. I have had some difficult situations and have always given top notch service. Everyone in the company works very hard to make sure they are giving you their best. Highly recommend this crew!

Cameron is a highly skilled professional with exceptional customer service. As first time home owners, we appreciated his patience and thoroughness in explaining the work he was doing for us. He educated me on HVAC while he diagnosed and fixed our A/C problems. I highly reccomend Cameron and his team of heroes.