HVAC reviews in Raleigh, North Carolina

Cameron provided excellent customer service. He was on time. He was highly professional. He was really nice. And he was funny. He explained everything that was wrong, and went over the various options for repair. I felt like I was being treated with my best interest in mind. He really showcased a care for the customer. They got the job done. I am incredibly grateful. I gave him my highest recommendation.

Factual review, no opinions. Cameron came out to our house quickly and that’s where the positives ended. Never mentioned we had a warranty. Gave us a write up of our options on a notebook in pencil. Never sent email confirmation of statement. Came to the house and installed a broken part and still left the house. We had to call back same day to tell them it wasn’t working, they blamed the part company for giving a faulty part. Not easy to deal with, not friendly when trying to figure out a solution to move forward. Our real AC company has no idea who this company is. Told us our new build AC unit was “cheap”, pushed pricing options on us and gave us a “bare minimum” option after pushing unneeded solutions. Filed complaint with business bureau and bank fraud team. 10/10 do not recommend.

My AC died the night before the hottest day of the year. They came out in the morning, diagnosed the problem, proposed a replacement and considered all my concerns and I'm scheduled to have a new unit tomorrow! And, the price was lower than expected.

I had to come back and update this review - the installation crew was also quite friendly, and everything looked great when they left. Stellar work.

Cameron was really great to work with - he was very friendly and explained everything in great detail, which I appreciated. He went above and beyond checking every part of the HVAC system to make sure we were all taken care of. I appreciate his kind feedback and excellent customer service.

I've dealt with so many HVAC companies over the years and it's always hit or miss. This time around our furnace stopped blowing heat. I knew this was going to happen just wasn't sure when because the symptoms started a few weeks ago. I had gotten my usual tech to come out and perform a seasonal systems check and tune up and he had mentioned that a furnace part was on its way out. So I scheduled a tech from another company to come out and check the part through my home warranty service hoping they'd be able to replace via home warranty but even though the part sounded like it was going to take off to space it was still technically working and so they couldn't make a claim on it. These parts are expensive and so I was hoping to expedite the painful process of trying to get something repaired through our home warranty. Sure enough the part kicked the bucket Wednesday evening and we had no heat. I tried calling my go to HVAC company but they weren't available until the next morning. I tried going through my home warranty but knew that they were going to call me the next day to schedule a day the next week to come out and do what they already did and then it would take weeks for them and the home warranty to find the piece and get it fixed. We've been through that once before when our cooling system stopped working in the summer and ended up without air for almost 2 months. So I found Express Heating and Cooling on Google, they were local and offered emergency service. I called around 8:00 PM and Cameron Best answered the call. He was at my door step at 6:00 AM the next morning, took no more then 10 minutes to discover the exact cause of the part failing, showed it to me and then was able to order the piece same-day and was back last night around 6:30 PM, new part in-hand and problem fixed within the hour. I can't tell you how impressed I am with Cameron and his service. He was professional, cordial, informative, positive, excited about his job, a hard worker and so very helpful. This is a rarity these days and it was refreshing to have Cameron work on our HVAC unit. I'd recommend Express Heating and Cooling any day. I already have them on the schedule for regular maintenance in 6 months. Thank You Cameron Best for making this guy's family happy and comfortable!

Update: February 21, 2024: Woke up to my HVAC unit turning on even thought thermostat/furnace was on. Tried the AC as well and unit would not turn on. Called Heroes and requested Cameron and he was able to make it out within a few hours, same day, Always impressed with Cameron's customer service and knowledge. Thank You again Cameron.

Update: February 23, 2024: Robert Monaco met with me to discuss a new unit at this point. I enjoyed the conversations we had; Robert's a real down to earth kind of guy. He answered all my questions and went over all options. Robert mad the process easy and what they have to offer for new units and services I think are fair market prices. I continue to be impressed with Heroes Heating and Cooling.

Cameron Best came out to our house the same night our HVAC system stopped moving air and did a quick diagnostic. Since it was late in the day, he came back out the next day, but had some issues since the part to replace was rusted into its housing. The following day, a different rep came out and got the system working, but that evening, the blower motor/fan stopped working again. Cameron came out the next day and got a loose screw tightened up that was causing the . Cameron did great work with us, and was friendly, knowledgeable, and responsive, 5/5 stars.

Only knocking a star down due to the additional fan issue and additional night of HVAC not working that seemed to be caused by missing a double-check the morning of install.

Very professional service. Insulation crew was respectful, courteous, and did not leave until the job was completed. Cameron explained the whole process and even came back to my property the day of the installation. It was a great customer service and me being in the service industry really appreciate the hard work they put out. Thank you Cameron and the time for a wonderful experience!

I was contacted for my biannual inspection. The administrator set the visit at my convenience. Zach called in advance to notify me of his approximate arrival time. He was professional, courteous and skillful. He informed me of my unit efficiency and any shortcomings. He advised me of the lifespan of a part about to go bad. He gave me a price so I could decide what to do. No pressure! I decided to replace the part as I like to do preventative maintenance. Zach installed the part and checked the system to ensure it was working properly. I enjoy having a company like Heroes Heating and Cooling servicing my equipment. Happy New Year 2025.

Zach from Heroes Heating and Cooling recently replaced a capacitor in my system. He did a great job and took less than 30 minutes to change out the part. He answered all of my questions and was very cordial and respectful. I appreciate the great customer service, prompt assistance, and fast turnaround to get my unit fixed.

Cameron was great to work with on our initial consultation. Very responsive to our needs and answered all our questions. Ramon did the installation and was an absolute pleasure to work with. The whole process was amazingly smooth. Best home services we every worked with. Would not go anywhere else for future heating/cooling needs.

Cameron was polite and explained what to expect. He was prompt and really saved our day. Our old dog is sick and Cameron may have even saved his life as we were afraid he’d get heat stroke. One thing to note: the price estimated was before tax and we sought landlord approval on the wrong amount. I’m guessing that’ll be no problem, but customers may want to get clarification on that. The positive vibes, warm smile, and efficient work make me feel a little petty even mentioning the tax, and I would recommend this company and Cameron!

My experience with Heroes was great! My A/C went down Friday evening and Cameron was able to come out early Saturday morning to fix the problem. He quickly diagnosed the issue and had my A/C back up in no time.

Cameron was very knowledgeable and professional. He explained what work would need to be done and did not try to push any extra upsells.

Overall very pleased with the service! Thanks, Cameron!

It was a pleasure working with Robert Monaco. He was very professional, knowledgeable, kind, patient, and thorough. He explained everything in detail.
If I needed more clarity about something, he had no problem going over it again.
Finally, everything was done in a timely manner and to my satisfaction.

The A/C was out in the breakroom at our automotive shop and Cameron came out, assessed the problems and gave us an estimate with in 30 minutes! The price was extremely reasonable and he had the problems fixed in under an hour. Our technicians have a cool place to get out of the 100 degree weather now! I really liked the text update with the technicians picture! I definitely recommend them for fast professional service!!

Cameron was fantastic. When our AC went out with a 5 month old he was quick and responsive. He explained the issues and was able to fix it quickly. He was super professional and personable. 10/10 recommend!

Exceptional service. Everyone was very professional and the work was completed within the stated timeframe. I would use them again.

Showed up quickly and on-time with very little notice. Quickly prepared and submitted a quote that was in line but slightly lower than other quotes. Tech was personable and professional.

Very responsive with communication, quick availability, friendly and trustworthy. Would highly recommend!

Justin and Austin came out to the harrison raleigh apartments today did an amazing job! They treated us like family and went well above and beyond to fix my issues. I will 10000% be working with them again.

Cameron Best, definitely lived up to his name sake. As he has been the best technician to come out and work on our unit. He was very polite and professional. Smiled the whole time even when he was out here after dark. Thank you Cameron. You saved me from another night of misery. I will definitely be calling and recommending if I need to.

Prompt call back after requesting service in the evening. Then prompt appointment at 8am the next morning to help diagnose and fix our problem in extreme weather! Thanks so much. Austin was great!