HVAC reviews in Akron, Ohio

Phenomenal work. We had new ducts run, a new furnace with whole house humidifier and air scrubber installed, and mini splits installed on our second floor. The crew (Denver and Blake) did exceptional work. The salesman (Mickey) was so actively involved the entire time, and so nice. We had quotes from other places but went with Lakes because of Mickey. We liked Denver and Blake so much that we decided to have them install a new hot water tank as well (no pics because we had to schedule it). I also want to say, we have two babies under 1 in the house, and with all of the work going on their sleep schedules were thrown off. One morning I wanted to sleep in and I was in one of the upstairs rooms where they were installing the mini splits. My daughter was going to wake me and the crew said to let me sleep, they wanted to make our lives easier and they had plenty of other stuff to do. That was so kind of them. They went out of their way at every turn. I cannot recommend them enough.

Joshua was very neat ,prompt and courteous. He inspected and assured me everything was fine. Thanks again for excellent job . It’s good to know my furnace is in good condition!

I have been using Lakes for years! They are fantastic! Always on time, fix what needs to be fixed, maintain my furnaces and AC units twice a year and are reasonably priced. I have always had friendly and knowledgeable technicians! Today was no exception with Zach! Great service appointment!

Tech knew what the problem was and completed his
Job in 20 minutes. Very kind person. Did a carbon check which I did not request, which took at least 8 Minutes which of course added to the overtime hourly rate! $301.00 for 20 minutes is a bit much. Also, I was originally told the tech would be here between three and five. I would love to purchase your yearly maintenance plan, and feel a portion of what I paid you should be applied to a maintenance plan! I am an 81 recently widowed person and do not have unlimited funds. Please let me know if you plan to discount a maintenance plan for the excess I paid you. Maryjane Palmer

Jake was great! He was quick, friendly and thoroughly explained the issue and what was needed to fix it. Pricing also is decent with the company, we’ll be using them going forward!

Jake is very thorough and explained every step in resolving the issue. So impressed I purchased the regular maintenance twice a year for two years.

Jake was a pleasure to work with. I felt he explained everything very well and was so respectful. He got the heat going in my house again. I so appreciated his prompt and thorough service.

Lakes heating is top notch. I’ve been using them for years and would never switch. Tom was here today to fix my GEO, he did an awesome job. Highly recommend them!

Blake and his team did a great job installing my new furnace and ac. They were prompt, courteous and accommodating to my questions. Lakes has good people throughout the organization.

Needed to have my furnace looked at. Called Lakes Heating and Cooling. They were out to my home the following day. Zack was awesome as their technician. He serviced my unit, answered all my questions, and explained what he needed to do. Appreciated the experience as I had sporadic heat. Thank you, Zack and Lakes Heating and Cooling.

I had an emergency at my home where heating was lost on a winter day. I contacted Lakes and there was a technician here within hours that same day. Zach Woods is a very highly skilled extremely knowledgeable HVAC technician. I am an electrical engineer and licensed PE, so I recognize talent and knowledge when I see it. He worked very patiently for two hours to solve a very difficult problem with my geothermal heat pump. He was finally successful in pinpointing the exact faulty component and from there it was easy to replace it and get back in business. I can’t say enough about Zach Woods’ skills or the responsiveness of Lakes Heating and Air Conditioning. They are true professionals, and got me out of trouble as they have in the past very quickly.

I called three HVAC contractors out to give me an estimate. They were the only one who brought to my attention that the chimney my water heater exhausts into was not up to Ohio code. The salesman seemed to insist that Lakes does things right and simply will not conduct business any other way. I checked on the typical price for a chimney liner install by itself, and Lakes pricing for my new furnace, WITH THE CHIMNEY LINER, was STILL IN LINE with the other two estimates WITHOUT IT. The installer in charge who came to my house worked his tail off, and was teaching another. I believe he did a very good job and I trust their work will be reliable. The area foreman Mike, also stopped in to check his crews progress or needs, and was personable, and is appreciated by me as well. He came back a few days later with the fasteners needed to attach the furnace cover to the 2-stage Lennox I purchased, that for some reason weren't in the box this time. Lakes also provided me with a furnace surge protector, gratis, because I didn't have a dedicated circuit for my previous HE furnace, and blew two mother boards in it in only 6 months time. They ALSO installed a CONCENTRIC intake/exhaust PVC, which resulted in them NOT having to put another hole in my brick house for an intake pipe that was not installed previously, but should have been. The other contractors did not promise one.
Also, a VERY LARGE thanks goes out to the pro who climbed on my steeply pitched roof, THE MORNING AFTER 5 inches of snow fell, and STILL installed the chimney liner THAT SAME DAY. The only miscue was that someone removed a 3 ft. length of pink insulation from the joist sill, and took it with them as trash, even though I had RESCUED it once ALREADY, when I found it outside by the truck in an empty box. Put it back in my house on the sofa, but the chief installer must have grabbed it again on his final trip out the house when I wasn't looking!
Oh, one more thing. This homes owners financing application was NOT approved by Lake's third party financier, even though he has an EXCELLENT credit rating. I'm not sure why that happened, but has caused some extra lifting on this end....

Our technician, Joshua Lawhorn, was courteous, knowledgeable, and professional. He first asked if any questions or issues with our furnace. We were pleased his adjustment to the humidifier was perfect, no more moisture on kitchen windows. Joshua made sure to turn thermostat back to our setting, his wearing shoe coverings was much appreciated, as well. Highly recommend.

Zach is an extremely knowledgeable Technician. Very thorough and educated me about the process. He explained how our system works and described several upgrades that may benefit us. Excellent service. Lakes is running a very good promotion on the Service contracts. We are taking advantage of the deal. Based on Zachs high value service, we will continue our contract into the future.

Thankful for Blake and his team. They were able to come out on short notice and replace our furnace. Very easy to work with. And they do good work.

Our service technician from Lakes Heating, Brynn Laser, was very knowledgeable and professional. Brynn answered all questions in a courteous/professional manner. Brynn found a blower capacitor reading below spec and informed me the part was still under warranty, so I had it replaced, saving money in the long run. I highly recommend Brynn and Lakes Heating for your HVAC needs!

AWESOME to work with. Called them and they came out the next day. Nick quickly found the problem with the furnace and was able to clean the part and get it working again. I will definitely be using them for all my HVAC needs.

Jake Taylor was an absolute joy to have. Very professional, friendly and sweet. He was also very knowledgeable about his work. Gave me pointers and helpful information about how to avoid this situation again. I highly recommend him. I give him 5 ⭐⭐⭐⭐⭐ stars

Tom and the other gentleman (sorry, I didn't get his name) were great! They were very knowledgeable, courteous, and honest. They diagnosed the issues, and recommended a solution that was best for our situation, not just what could get them additional sales today. That is why I will DEFINITELY be calling them back when we can solve our problem in the spring.

Jake was extremely helpful and professional helping get my furnace going today. Same-day service during a historic cold stretch was much appreciated. I would not hesitate to recommend Jake at Lakes Heating & AC for addressing your needs.

Jake was incredibly professional and very efficient. He diagnosed the problem within five minutes and the repair was done in 10 minutes. Within an hour, our house was back up to the temperature. It was supposed to be in. We are very thankful. Great job, Jake!